Customer Success Jobs

979,932 open positions · Updated daily

Customer Success sits at the intersection of product, sales, and support, making it a high‑growth area as SaaS firms chase net revenue retention. Companies are now investing in AI‑driven health scoring and proactive churn alerts, creating an urgent need for analysts who can translate data into action.

Roles range from Customer Success Manager (CSM) and Onboarding Specialist to Renewal Lead and Enterprise Success Engineer. A CSM maps the customer journey, uses tools like Gainsight, Totango, or ChurnZero to track health scores, and coordinates cross‑functional initiatives. Onboarding Specialists focus on rapid first‑month adoption, while Renewal Leads drive quarterly business reviews and expansion negotiations. Enterprise Success Engineers dive into API integrations and custom dashboards, turning technical support into strategic partnership.

Salary transparency is vital for success professionals because it aligns compensation with key performance indicators such as Net Promoter Score, churn rate, and expansion revenue. Knowing the exact pay range for each role helps talent negotiate based on impact, ensures equity across remote teams, and signals that a company values measurable customer outcomes.

Strategic Account Manager (Hashicorp)

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

This text describes a senior sales role requiring extensive enterprise sales experience, strategic account management, and expertise in SaaS solutions. It outlines responsibilities including client relationship development, revenue generation, and market analysis, along with educational and technical qualifications.

Sr. Consultant, Engagement Manager

Company: IBM

Location: Heredia, CR

Posted Dec 15, 2025

This text promotes an IBM consulting role emphasizing innovation, collaboration, and leadership opportunities. It highlights responsibilities like client management, project execution, and team development, while outlining requirements such as technical expertise and Agile experience. The role is presented as a chance to solve complex problems and contribute to technological advancement.

Package Consultant-Salesforce

Company: IBM

Location: Mysore, IN

Posted Dec 15, 2025

The text describes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and opportunities for professional growth. It highlights roles in Salesforce consulting, strategic leadership, and technical expertise, while outlining educational and skill requirements for the position.

Security Specialist - Operations Desk

Company: IBM

Location: HORTOLANDIA, BR

Posted Dec 15, 2025

This job description outlines the role of an IBM Security Operations Center SOC Analyst, detailing responsibilities such as providing IT security services, performing technical tasks, and collaborating with client teams. It specifies required qualifications, work hours, and preferred experience in technical and customer-facing roles.

Application Developer-AWS Cloud FullStack

Company: IBM

Location: Gurgaon, IN

Posted Dec 15, 2025

The text describes a career in IBM Consulting focused on building long-term client relationships, leveraging hybrid cloud and AI solutions, and driving innovation through technical expertise. It highlights opportunities to work with industry leaders, contribute to impactful projects, and develop skills in modern technologies like containerization and distributed systems.

Product Security Engineer II - HashiCorp Security

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

This role involves contributing to secure HashiCorp products, collaborating with teams, and ensuring cloud security. Required skills include security design, cloud platforms, and threat modeling.

Finance Manager

Company: ReFED

Location: USA

Posted Dec 15, 2025

ReFED is a US-based nonprofit dedicated to reducing food waste through evidence-based solutions and innovative tools. The Finance Manager role involves managing financial processes, grant reporting, and supporting organizational growth. The position emphasizes transparency, inclusivity, and alignment with ReFED's mission to create a sustainable food system. The company offers competitive compensation, professional development opportunities, and a flexible work environment.

Optium Software Developer Support Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

The text describes a Customer Support Engineer role for IBM InfoSphere Optim, emphasizing technical support, problem-solving, collaboration with global teams, and contributing to customer satisfaction. It highlights the importance of the role in data management and the opportunity for professional growth.

Application Consultant-Azure Cloud

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

IBM Consulting offers career growth through client collaboration, cloud/AI solutions, and innovative tools. The role emphasizes technical expertise and long-term development in a supportive environment.

Application Developer-2025 graduates

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

The text describes a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, career growth opportunities, and the use of advanced technologies to drive impactful solutions.

Package Consultant-Sales & Service

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This text describes a career in IBM Consulting focused on client collaboration, hybrid cloud and AI solutions, and delivering technical expertise through global delivery centers. It highlights opportunities to implement CRM systems, work with industry visionaries, and drive innovation using IBM's technology platforms.

Package Specialist-SAP HANA SCM PP

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 15, 2025

This text promotes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and opportunities for professional growth through strategic partnerships and technology platforms. It highlights the role of a senior SAP Consultant in delivering high-quality solutions and driving client success through technical expertise and industry knowledge.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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