Democratize Fashion Jobs in Remote
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Technical Support Representative
Company: Dozuki
Location: Remote
Posted Mar 15, 2024
<p><b><strong>Job description<strong><br ><b> <p><p>Technical Support Representative is responsible for providing technical support to the customers and guiding customers and internal team members in resolving technical inquiries In addition to this they raise awareness of product issues such as bugs faulty logic or new feature requests to drive customer satisfaction and assist the Product and Engineering teams in improving product quality They embody the core values of Dozuki face technical issues headon and work to put the business and our customers needs foremost in any discussion and help them use the product effectively<p> <p> <strong><br ><strong><strong>As the Technical Support Representative You Will<strong> <p> <ul><li>Act as the first point of contact on the customer journey supporting customers through Zendesk tickets and over the phone as needed<li> <li>Consult and guide customers through diagnostic and troubleshooting processes to determine steps and procedures taken to identify and resolve the problem<li> <li>Troubleshoot identify resolve andor report all technical issues on customers behalf in a timely fashion<li> <li>Give accurate advice and guidance to the customers and resolve their inquiries on a one and done basis where possible<li> <li>Provide toneneutral customer feedback about the product features to the Manager and the Product team<li> <li>Accept and document constructive criticism and customer feedback regarding their experience with Dozukis product <li> <li>Take part in triage meetings with Engineering and Product teams to analyze and present product issues and advocate for the customers<li> <li>Maintain indepth knowledge of all existing and new product features<li> <li>Provide timely and accurate technical assistance to Customer Success Sales and other internal teams ensuring minimal downtime and disruption to their workflow<li> <li>Create and maintain comprehensive documentation and selfhelp resources to empower internal teams to troubleshoot common technical issues independently<li> <li>Display flexibility and adaptability in a fastpaced environment adjusting priorities and tasks based on changing business needs<li> <li>Perform other related duties as assigned<br ><li> <ul><p><strong><br ><strong><p> <p><strong>Job requirements<strong><p> <ul><li>Minimum of 2 years of experience in Technical Support preferably within SaaS environments<li> <li>Basic understanding of how to use Postman to make API calls<li> <li>Some familiarity with issue tracking and workflow management tools ie JIRA Product Board<li> <li>Strong written and verbal communication skills<li> <li>Excellent customer service and interpersonal skills capable of engaging effectively with both technical and nontechnical users<li> <li>Attention to detail ability to think creatively and solve complex technical issues highlydriven and selfmotivated<li> <li>The ability to work collaboratively across teams contributing positively to team dynamics and company culture<li> <ul><p><strong>What You Get<strong><p> <p>Dozuki is an awesome place to work here are just a few of our benefits<p> <p>🤒 Excellent medical dental and vision benefits<p> <p>🏝 Remote friendly workplace<p> <p>📈 401k matching<p> <p>👶 Generous parental family leave policy<p> <p>🍼 Dependent care FSA<p> <p>⛺️ Flexible schedules amp unlimited paid time off<p> <p>💵 2x salary in life insurance plus coverage for spouse and children<p> <p>💌 Charitable contribution matching<p> <p>❤️ Volunteer time off<p> <p>💻 Computer supplies + workplace stipend<p> <p>🧢 Dozuki swag<p>
Field Sales Account Executive (Luxury Manager)
Company: The RealReal
Location: Remote
Posted Mar 15, 2024
<div> <p><em><span>The RealReal is the worlds largest online marketplace for authenticated resale luxury goods Through our work we are committed to contributing to a sustainable future both for fashion and for our employees Authenticity is a core component of our business we value it in our products and we celebrate it across our teams by encouraging every TRR employee to bring their REAL authentic selves to work each day Were hiring and wed love for you to join our dynamic team<span><em><p> <p> <p> <div> <p>Our team is growing at The RealReal and were seeking experienced salespeople to help drive new consignment business The Luxury Manager LM is a key Outside Sales position and drives new business by acquiring consigned items from new clients within an assigned territory If youre customerobsessed and selfmotivated to win in an inhome appointment based quotadriven sales environment this could be the perfect fit<p> <p><span><strong>What You Get To Do Every Day<strong><span><p> <ul><li>Work to convert marketing generated leads into new clients and selfgenerate new business by prospecting and activating lapsed leads<li> <li>Connect with clients to drive consignment activity through daily outreach and inhome appointments<li> <li>Leverage strong client relationships to gain referrals for new business<li> <li>Procure consigned goods from clients and ship to ecommerce centers on their behalf<li> <li>Outreach daily to leads and clients<li> <li>Provide an outstanding client experience<li> <li>Review contract with clients<li> <li>Set pricing expectations through deep knowledge of luxury while utilizing internal tools and resources<li> <li>Partner with Consignor Relations team to proactively resolve client issues or concerns<li> <li>Regularly spend more than 70 in the field building client relationships and acquiring consigned items<li> <li>Other duties as required<li> <ul><p><span><strong>What You Bring To The Role<strong><span><p> <p><strong>Minimum Requirements<strong><p> <ul><li>3+ years direct sales experience with a proven track record for success in a direct sales role or a quotacarrying retail role<li> <li>Ability to quickly build rapport and establish trust and credibility with clients<li> <li>Ability to commit to 40 hours per week and occasionally work offhours as required by clientele<li> <li>Selfmotivation and drive to achieve results<li> <li>Stellar communication skills both written and verbal Ability to effectively interface with sophisticated clientele and adapt communication style to suit the target audience<li> <li>Proven ability to build lasting relationships with clients and colleagues<li> <li>Selfmotivated proactive dedicated and resultsoriented with a strong ability to work independently in a fastpaced work environment<li> <li>Strong organizational and followup skills <li> <li>Teamfocused mentality with a passion for collaboration<li> <li>A solutionsfocused mentality with a growth mindset<li> <li>Adaptability and openness to change<li> <li>Highly coachable with an eagerness to learn<li> <li>Must live and regularly meet with clients in person anywhere within assigned territory<li> <li>A current valid drivers license except in Manhattan Brooklyn and Chicago markets<li> <li>Car insurance that meets or exceeds local requirements<li> <li>A satisfactory Motor Vehicle Record MVR<li> <li>Ability to travel more than 70 within designated market<li> <li>Ability to lift and move up to 25 lbs<li> <ul><p><strong>Preferred Requirements<strong><p> <ul><li>Experience converting leads to close new business<li> <li>Previous experience selling luxury goods andor services <li> <li>Existing book of clients<li> <li>Proficiency with technological tools including Salesforce or a CRM of similar caliber and Gsuite<li> <li>Ability to discuss and advise customers on general fashion trends and developments in the luxury market<li> <ul><p><strong>Compensation | Benefits | Perks<strong><p> <ul><li>Base salary plus uncapped commission<li> <li>$2000month commission + additional $500 bonus potential at target top performers earning over $5000month<li> <li>Annual Elite Club Trip for top performers<li> <li>Monthly sales competitions ie cash | prizes | site credit | stock<li> <li>Employee Stock Purchase Plan purchase stock at discounted rates<li> <li>401K with company matching up to $1000<li> <li>Medical Dental amp Vision Insurance<li> <li>Paid parental leave<li> <li>Unlimited Discretionary Time Off DTO amp 10 Paid Holidays<li> <ul><p><br ><p><p><em>The expected salary range for this role is $60000 $65000 To determine starting pay we carefully consider a variety of factors including primary work location and an evaluation of a candidates skills experience market demands and internal parity Additionally salary is just one component of TRRs total rewards package Depending on role employees may also be eligible for a bonus program incentive pay and benefits<em><p> <p>GH<span datasheetsroot=1 datasheetsvalue= datasheetsuserformat=>R8945<span> LILZ49 <span datasheetsroot=1 datasheetsvalue= datasheetsuserformat=>LIHybrid<span><p> <p> <br ><br ><p><div><br ><p><em>The RealReal is the worlds largest online marketplace for authenticated resale luxury goods with more than 30 million members With a rigorous authentication process overseen by experts The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items We have hundreds of inhouse gemologists horologists and brand authenticators who inspect thousands of items each day As a sustainable company we give new life to pieces by thousands of brands across numerous categoriesincluding womens and mens fashion fine jewelry and watches art and homein support of the circular economy We make selling effortless with free virtual appointments inhome pickup dropoff and direct shipping We do all of the work for consignors including authenticating using AI and machine learning to determine optimal pricing photographing and listing their items as well as handling shipping and customer service At our 13 retail locations including our twelve shoppable stores customers can sell meet with our experts and receive free valuations<br ><em><p> <p><em>The RealReal is committed to providing an equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or expression or Veteran status We will consider qualified applicants for a position regardless of arrest or conviction records <span id=m3965654172154634256gmailm7373766891557057133gmailm4350168579089228684gmailm5334678994827694506gmailm4377765281088890921gmaildocsinternalguid92e3e8ce7fff3fece871501cf8506d8a>At TRR People Come First Thats why diversity and inclusion are vital to our priorities as an equal opportunity employer You can read about our Diversity Equity and Inclusion program here<span><br >Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions The employee is regularly required to sit use hands to finger handle or feel and talk or hear The employee is occasionally required to stand walk reach with hands and arms climb or balance stoop kneel crouch or crawl and taste or smell The employee must occasionally lift andor move up to 10 pounds Specific vision abilities required by this job include close vision The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job <em><p> <div>
Sr Manager CX Operations
Company: Esusu
Location: Remote
Posted Mar 16, 2024
<div> <p><strong>Democratize Access To Credit <strong><p> <p><span>Together well dismantle barriers to housing for working families and use data to eliminate the racial wealth gap <span><span>The ability to build credit from rental payments has the potential to give over 45 million renters with little to no credit a pathway into the financial system Those individuals then stand to save over $200000 in reduced lifetime interest payments build home equity by qualifying for mortgages and build wealth by passing job screening requirements The transformational impact of this cannot be understated<span><p> <p><br ><p><div> <p><strong>The challenge <strong><p> <p>The Sr Manager CX Operations is responsible for developing and implementing strategies to advance the support team in its ability to provide world class customer experiences In this role you will drive automation selfservice capabilities and team effectiveness through improving workflows leveraging emerging technologies such as AI implementing knowledge management QA and training programs You will play a critical role in the success of the department by working cross functionally within the business to ensure support has the tools information and training to successfully assist customers This role requires a high level of effective communication organization problemsolving flexibility and time management skills<p> <p><br ><p><p><strong>What you will help us deliver<strong><p> <ul><li>Act as the primary point of contact for daytoday operations within Zendesk and other Support team tools quality schedulingwfm etc working through feature requests user account provisioning workflow optimization and automations<li> <li>Leverage current and future AI capabilities to drive automation self service and improve the overall customer experience<li> <li>Develop implement and document optimal workflows and system configurations to improve customer and user experience<li> <li>Work with the product and engineering teams to develop specific configurations such as new apps and workflows<li> <li>Implement and own the content management systems and ensure accuracy relevance and accessibility of knowledge resources<li> <li>Partner with crossfunctional teams to develop and maintain the overall content management strategy and promote knowledge sharing <li> <li>Establish writing guidelines and knowledge architecture based on best practices conduct training and feedback loops to ensure adoption and consistency <li> <li>Work closely with subject matter experts to capture and maintain knowledge<li> <li>Manage new feature deployments internal testing and rollout of changes across all teams<li> <li>Audit configurations within support tools to ensure they are up to date<li> <li>Create and maintain process flow and process documentation for all software used by the Support team<li> <li>Train support staff when new tool functionality is deployed<li> <li>Develops dashboards to track and report on results of workflow automation and knowledge initiatives<li> <ul><p><br ><p><p><strong>Minimum Qualifications<strong><p> <ul><li>5 + years Zendesk Administrator or equivalent enterprise ticketing system administration experience preferred<li> <li>5 years experience in managing large and complex projects and programs change management and working across functions with multiple stakeholders <li> <li>5+ years leadership experience with Customer Support teams in a SaaS environment<li> <li>5+ years experience in support operations including knowledge management quality training and support technology administration<li> <li>Demonstrated experience utilizing technology such as AI to automate and streamline the customer and rep experience<li> <li>Strong use of data to make decisions and recommendations<li> <li>Knowledge of customer support processes in a global multichannel support environment<li> <li>Demonstrates the ability to provide technical or process alternatives recommend solutions and lead implementation of new software<li> <li>Enjoys working in a fastpaced environment and managing competing priorities<li> <li>API Zapier AI QA tools and other contact center automation solution experience preferred<li> <li>Data analysis and familiarity with reporting tools<li> <ul><ul><li>Experience with implementing KnowledgeCentered Service KCS a plus<li> <ul><p><br ><p><p><strong>Benefits<strong><p> <ul><li>Competitive Salary <em>for Series B startup $135000year <em><li> <li>Restricted Stock Units RSU <li> <li>401K Plan<li> <li>Full Medical Dental Vision Insurance<li> <li>FitnessGym Stipend<li> <li>Commuter Benefits<li> <li>Paid Parental Leave <li> <li>Remote Work Friendly While you may need to come into the office on certain days we trust you to manage your work and deliverables As long as quality work is being done you can choose the environment that works for you<li> <li>Flexible PTO Policy<li> <li>Mission driven company with strong culture<li> <ul><p><em>This job is eligible only for the following states Alabama Arizona California Colorado Connecticut Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Massachusetts Maine Maryland Michigan Missouri Minnesota Montana New Hampshire New Jersey New Mexico New York Nevada North Carolina Ohio Oklahoma Oregon Pennsylvania Tennessee Texas Utah Vermont Virginia Washington and West Virginia<em><p> <p><br ><br ><p><p><b><strong>We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment Please contact us to request accommodation<strong><span> <br ><span><b><b><strong><em>© Esusu Inc All rights reserved Esusu is proud to be an equal opportunity workplace We celebrate diversity and are committed to creating an inclusive environment for all employees We do not discriminate on the basis of race religion color gender identity sexual orientation age disability veteran status or other applicable legally protected characteristics We encourage people of different backgrounds experiences abilities and perspectives to apply<em><strong><b><p>
Software Engineer (Full Stack) -India
Company: Aspire
Location: Remote
Posted Mar 15, 2024
<p><strong>About Aspire<strong><p> <p>Aspire is a leading provider of influencer marketing software and services for social commerce at scale Since 2014 Aspire has helped brands build and manage relationships with millions of influencers inspiring marketers to think bigger plan smarter and deliver outsized value Brands and creators use Aspire to find and vet each other activate influencer marketing campaigns of any size and put the magic of branded content to work at scale As a recognized leader by Forrester Research Aspire has paid out over $100M to creators and is trusted by over 800 top brands from fashion to fitness and everything in between<p> <p>Were growing across the board and were looking for a Software Engineer Full Stack to join our distributed remote Engineering team With a strong focus on growth and personal development Aspire is the perfect place to develop your skills in a fastpaced forwardthinking environment<p> <p><strong>The Role<strong><p> <p>Were looking for an experienced productdriven developer that wants to help us build innovative solutions to support the ongoing success of great brands and their communities across the world As a Software Engineer youll work closely with product managers designers and fellow engineers as a technical leader for critical areas of our product and codebase You can expect to lead largescale features and projects on our web applications while working with an open and collaborative team<p> <p><strong>Technologies used at Aspire<strong><p> <p>LanguagesFrameworks NodeJS React Typescript Python GraphQL Django<p> <p>Database PostgreSQL Google Cloud SQL Google Cloud Datastore<p> <p>Testing Jest Playwright<p> <p>Monitoring Datadog Rollbar Google Error Monitoring Stackdriver Logging<p> <p>InfrastructureSystems Docker Google Kubernetes Engine Google Cloud Tasks Auth0<p> <p>Development Tools Github Jira VS Code Storybook<p> <p><b><strong>What youll be working on<strong><b> <p><ul><li>Developing build userfacing features on our platform to solve customer problems and drive user engagement and satisfaction<li> <li>Implementing bug fixes and UX improvements to our brand and creator web portals<li> <li>Partnering with product managers designers and other team members to understand our users and improve their experience with the product<li> <li>Following standards and implementing engineering best practices for development and operational excellence for your team<li> <ul><p><b><strong>What were looking for<strong><b> <p><ul><li>2+ years experience building web applications<li> <li>Expertise with building web applications and familiarity with both backend and frontend challenges<li> <li>Highly motivated to solve customer problems and drive user satisfaction<li> <li>Takes real ownership of their work and acts as a team player<li> <li>Experience with developing APIs and an understanding of databases<li> <ul><p><b><strong>Bonus points if you<strong><b> <p><ul><li>Have built mobilefriendly progressive web applications or React Native applications<li> <li>Have familiarity with analytics products CRM products social media andor marketing technology<li> <li>Have an interest in marketing social media ecommerce or photo and video content creation<li> <ul><p><br ><b><strong>Benefits and Perks<strong><b> <p><ul><li>WorkLife Balance<li> <ul><li>Flexible work from home policy<li> <li>Generous paid leave and holidays to maintain a healthy worklife balance<li> <ul><li>Growth<li> <ul><li>Personalized career planning sessions<li> <li>Mentorship program<li> <li>Visibility into operations across the company<li> <ul><ul><p>Our compensation philosophy we use a marketbased approach to compensation This means we use a series of compensation tools to help us understand how companies value this role in the US market based on function level geographic location and positions benchmarked against similarstage growth companies To comply with local legislation and provide greater transparency to candidates we share salary ranges on all job postings regardless of desired hiring location Multiple factors including geographic location candidate experience and expertise determine final offer amounts and may vary from the amounts listed above We have competitive pay bands for all other countries based on market standards<p> <p><strong> <strong><p> <p>Aspire is proud to be an Equal Opportunity Employer We celebrate diversity and are committed to creating a welcoming and inclusive environment for all Please apply to this role if you feel you are a good fit regardless of your race color religion gender identity sex sexual preference sexual identity pregnancy national origin ancestry citizenship age marital status physical disability mental disability medical condition military status or any other perceived limiting factor We welcome applicants from all walks of life<p>
Field Sales Account Executive (Luxury Consignment Executive) - Anaheim Hills
Company: The RealReal
Location: Remote
Posted Mar 15, 2024
<div> <p><em><span>The RealReal is the worlds largest online marketplace for authenticated resale luxury goods Through our work we are committed to contributing to a sustainable future both for fashion and for our employees Authenticity is a core component of our business we value it in our products and we celebrate it across our teams by encouraging every TRR employee to bring their REAL authentic selves to work each day Were hiring and wed love for you to join our dynamic team<span><em><p> <p> <p> <div> <p>The Luxury Consignment Executive is a key sales position at The RealReal Youll use your strong negotiation skills to drive new business while working autonomously in an everevolving environment Your ability to build rapport will be critical to your success alongside a focus on driving the key metrics of the business through new consignor acquisition and working with a repeat consignor base You have an entrepreneurial spirit and can adapt to shifting priorities to achieve and exceed sales goals Youre customerobsessed adaptable and passionate about luxury brands fashion and sustainability Above all you embody the TRR culture through collaboration driving results and building for the future<p> <p><strong>What You Get To Do Every Day<strong><p> <ul><li>Drive New Business<li> <ul><li>Prospect new and existing connections These include Stylists personal shoppers boutique owners sales associates and individual consignors<li> <li>Develop and implement marketing strategies to continually increase consignment with The RealReal<li> <ul><ul><ul><li>Drive Repeat Business<li> <ul><li>Work within existing consignor base to drive additional product and categories<li> <li>Drive a luxury consignment experience which encourages retention of consignors through relationship selling <li> <ul><ul><ul><li>Meet the monthly goals for the market while maintaining focus on premier luxury product<li> <ul><li>Meet or exceed goals for your geographic market via selfgenerated + corporate leads<li> <ul><ul><ul><li>Maintain base of repeat clients + provide an outstanding customer experience<li> <li>Outreach daily to new and existing clients 50100 per day driving the referral business<li> <li>Attend client appointments typically less than 60 miles one way mileage reimbursed<li> <li>Review Contract during InHome Appointments<li> <li>Customer Service Issue Resolution<li> <ul><li>Proactively resolve any consignor issuesconcerns <li> <ul><ul><ul><li>Set pricing expectations through deep knowledge of luxury and stay uptodate on resale trends + what has lowhigh resale value<li> <ul><ul><li>Carefully review + process all items for shipment to ensure everything is cataloged + up to TRRs highquality standards<li> <ul><ul><li>Possess a strong ability to multitask<li> <ul><li>Balance appointments outreach prospecting and customer service issues<li> <li>Availability evenings and weekends to accommodate appointment requests<li> <ul><ul><p><strong>What You Bring To The Role<strong><p> <p><strong>Minimum Requirements<strong><p> <ul><li>2+ years of work experience in sales ecommerce or tech <li> <li>Motivated by a desire to win and excel competitive<li> <li>Ability to build rapport establish trust provide empathy and build credibility with clients quickly<li> <li>Efficiency and strong organizational time management and communication skills<li> <li>Ability to use technological tools with ease GSuite Email SalesForce CRM<li> <li>Ability to commit to 40 hours per week and work evenings weekends and holidays as needed<li> <li>Professional appearance and demeanor<li> <li>Ability to lift and move up to 25 lbs<li> <li>Reliable transportation for travel to client appointments<li> <li>Ability to work in the field 5060<li> <ul><p><strong>Compensation | Benefits | Perks<strong><p> <ul><li>Base Pay PLUS uncapped commission<li> <li>$2000month at target top performers at $2700+month <li> <li>Annual Elite Club Trip for top performers<li> <li>Employee Stock Purchase Plan purchase stock discounted rates<li> <li>Monthly sales competitions ie cash | prizes | site credit | stock<li> <li>401K with company matching up to $1000<li> <li>Medical Dental amp Vision<li> <ul><p><em>The expected salary range for this role is $60000 $65000 To determine starting pay we carefully consider a variety of factors including primary work location and an evaluation of a candidates skills experience market demands and internal parity Additionally salary is just one component of TRRs total rewards package Depending on role employees may also be eligible for a bonus program incentive pay and benefits<em><p> <p>GHR8943 LILZ49 LIHybrid<p> <div><br ><p><em>The RealReal is the worlds largest online marketplace for authenticated resale luxury goods with more than 30 million members With a rigorous authentication process overseen by experts The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items We have hundreds of inhouse gemologists horologists and brand authenticators who inspect thousands of items each day As a sustainable company we give new life to pieces by thousands of brands across numerous categoriesincluding womens and mens fashion fine jewelry and watches art and homein support of the circular economy We make selling effortless with free virtual appointments inhome pickup dropoff and direct shipping We do all of the work for consignors including authenticating using AI and machine learning to determine optimal pricing photographing and listing their items as well as handling shipping and customer service At our 13 retail locations including our twelve shoppable stores customers can sell meet with our experts and receive free valuations<br ><em><p> <p><em>The RealReal is committed to providing an equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or expression or Veteran status We will consider qualified applicants for a position regardless of arrest or conviction records <span id=m3965654172154634256gmailm7373766891557057133gmailm4350168579089228684gmailm5334678994827694506gmailm4377765281088890921gmaildocsinternalguid92e3e8ce7fff3fece871501cf8506d8a>At TRR People Come First Thats why diversity and inclusion are vital to our priorities as an equal opportunity employer You can read about our Diversity Equity and Inclusion program here<span><br >Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions The employee is regularly required to sit use hands to finger handle or feel and talk or hear The employee is occasionally required to stand walk reach with hands and arms climb or balance stoop kneel crouch or crawl and taste or smell The employee must occasionally lift andor move up to 10 pounds Specific vision abilities required by this job include close vision The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job <em><p> <div>
Big Data Architect
Company: Databricks
Location: Remote
Posted Mar 15, 2024
<p>CSQ225R24<p> <p>As a<strong> Resident Solutions Architect<strong> in our Professional Services team you will work with clients on short to medium term customer engagements on their <strong>big data challenges using the Databricks platform<strong> You will provide data engineering data science and cloud technology projects which require integrating with client systems training and other technical tasks to help customers to get most value out of their data RSAs are billable and know how to complete projects according to specification with excellent customer service You will report to the Manager Professional Services<p> <p><strong>The impact you will have<strong><p> <ul><li>You will work on a variety of <strong>impactful customer technical Big Data projects<strong> which may include building reference architectures howtos and production grade MVPs<li> <li>Guide strategic customers as they implement transformational big data projects 3rd party migrations including endtoend design build and deployment of industryleading big data and AI applications<li> <li>Consult on architecture and design bootstrap or implement strategic customer projects which leads to a customers successful understanding evaluation and adoption of Databricks<li> <li>Work with Engineering and Databricks Customer Support to provide product and implementation feedback and to guide rapid resolution for engagement specific product and support issues<li> <ul><p><strong>What we look for<strong><p> <ul><li><strong>10+ years experience<strong> with<strong> Big Data<strong> Technologies such as <strong>Apache Spark Kafka<strong> Cloud Native and Data Lakes in a customerfacing postsales technical architecture or consulting role<li> <li><strong>6+ years of experience<strong> working on <strong>Big Data Architectures<strong> independently<li> <li>Strong experience working in the <strong>Databricks ecosystem<strong><li> <li>Comfortable writing code in either <strong>Python or Scala<strong><li> <li>Experience working across Cloud Platforms <strong>GCP AWS Azure<strong><li> <li>Documentation and whiteboarding skills<li> <li>Build skills in technical areas which support the deployment and integration of Databricksbased solutions to complete customer projects<li> <ul><p><strong>Benefits<strong><p> <ul><li>Private medical insurance<li> <li>Accident coverage<li> <li>Employees Provident Fund<li> <li>Equity awards<li> <li>Paid parental leave<li> <li>Gym reimbursement<li> <li>Annual personal development fund<li> <li>Work headphones reimbursement<li> <li>Business travel insurance<li> <ul><div> <p><strong>About Databricks<strong><p> <p><span>Databricks is the data and AI company More than 10000 organizations worldwide including Comcast Condé Nast Grammarly and over 50 of the Fortune 500 rely on the Databricks Data Intelligence Platform to unify and democratize data analytics and AI Databricks is headquartered in San Francisco with offices around the globe and was founded by the original creators of Lakehouse Apache Spark™ Delta Lake and MLflow To learn more follow Databricks on <span>Twitter LinkedIn <span>and<span> Facebook<span><span><p> <p><strong>Our Commitment to Diversity and Inclusion<strong><p> <p>At Databricks we are committed to fostering a diverse and inclusive culture where everyone can excel We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards Individuals looking for employment at Databricks are considered without regard to age color disability ethnicity family or marital status gender identity or expression language national origin physical and mental ability political affiliation race religion sexual orientation socioeconomic status veteran status and other protected characteristics<p> <p><strong>Compliance<strong><p> <p><strong><span>If access to exportcontrolled technology or source code is required for performance of job duties it is within Employers discretion whether to apply for a US government license for such positions and Employer may decline to proceed with an applicant on this basis alone<span><strong><p> <div>
Head of SEO
Company: Taroko
Location: Remote
Posted Mar 16, 2024
<p><strong>Job Purpose<strong><p> <p>LegalTemplatesnet is looking for an experienced and visionary Head of SEO to join the leadership team As Head of SEO you will be responsible for scaling our organic traffic to the next level you will be setting strategy managing a team and working collaboratively with other functions performance marketing product and management <p> <p>The ideal candidate will have a proven track record scaling traffic within a bootstrapped or VC backed startup environment be an excellent manager of peopleresources while not afraid to roll up their sleeves to get things done and be self motivated to excel and win We are looking for a partner level SEO leader<p> <p>What we offer is the opportunity to join a rocket ship at its inflection point In addition our compensation package is unlike 99 of the opportunities out there If you have what it takes wed love to hear from you<br ><p> <p>What we do<p> <p>Our mission is to democratize and modernize legal services around the globe Since 2015 LegalTemplatesnets platform has helped hundreds of thousands of users save millions in legal fees Were tackling a multibillion dollar global market and were just getting started<p> <p>Who we are<p> <p>Legal Templates is spun out of Tarokoio a startup incubator Our leadership group consists of seasoned entrepreneurs attorneys technologists and designers Our compact strong team is distributed across five continents collectively speak a total of 9 languages and have invested 300000 man hours into building our platform that serves millions of visitors each year <strong><strong><p> <p><strong>Responsibilities<strong><p> <ul><li>Manage all aspects of our organic search channel across content marketing technical SEO and link building<li> <li>Study evaluate and implement the latest and most effective whitehat SEO strategies in order to increase organic traffic amp conversions<li> <li>Oversee the work of internal teams agency partners and content partners driving productivity enforcing standards and ensuring there is no task slippage <li> <li>Work closely with internal and external partners to prepare for each Google Algorithm update <li> <li>Spearhead growth initiatives and campaigns to help us achieve breakout success<li> <li>Set and define goals track KPIs and share reports with various stakeholders<li> <ul><p><strong>Qualifications<strong><p> <ul><li>5+ years of SEO experience both onpage and offpage <li> <li>Track record of creating and implementing content marketing SEO campaigns that drive traffic and conversions ideally within YMYL industry<li> <li>Superb at leading and managing teams extremely well organized great at building reports and handling and communicating data<li> <li>Can speak about Googles past algorithm updates and EAT guidelines Lives and breathes SEO<li> <li>Have a track record of being active in the SEO community or possess side projects that demonstrate ability to drive traffic a plus<li> <ul><p><strong>What we offer<strong><p> <ul><li>Optimal time to join our growth story<li> <li>Competitive base compensation + equity component designed for massive upside<li> <li>Healthcare insurance fully covered medical dental amp vision from a leading carrier <li> <li>Full remote working environment flexibility to set your own daily schedule <li> <li>15 days paid vacation 12 major holidays 5 days paid sick annually<li> <li>Full hardware setup including brand new MacBook Pro and the latest peripheral kit<li> <li>Wellness Program we cover 50 of your gym membership <li> <li>Access to LTs learning amp development program sponsorship for certifications amp accreditations available<li> <li>Seasonal gift company swag and more<li> <ul><p><strong>Why were different<strong><p> <p>Were not sitting around trying to achieve productmarket fit and burning VC funding while expecting everyone to work ridiculous hours for low probability of future reward Were profitable organized experienced and in growth mode Theres the opportunity for venturelike returns with an exceptionally higher probability of success <p> <p>If you are a talented and ambitious SEO executive thats ready to take your career to the next level and want to work with a small group of likeminded people youve come to the right place<p> <p>Send us your resume and a brief message explaining why youre the perfect fit<p> <p><strong>Equal Opportunity Employer Statement<strong><p> <p>Taroko is an equal opportunity employer We celebrate diversity and are committed to creating an inclusive environment for all employees<p>
Engineering Manager - Backend - Platform
Company: Coinbase
Location: Remote
Posted Mar 15, 2024
<div> <p><span>At Coinbase our mission is to<span><span> <span><span>increase economic freedom around the world<span><span> and we couldnt do this without hiring the best people Were a group of hardworking overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe whether theyre trading storing staking or using crypto Know those people who always lead the group project Thats us<span><p> <p><span>There are a few things we look for across all hires we make at Coinbase regardless of role or team First we look for candidates who will thrive in a<span><span> <span><span>culture<span><span> like ours where we default to trust embrace feedback and disrupt ourselves Second we expect all employees to commit to our<span><span> <span><span>missionfocused approach<span><span> to our work Finally we seek people who are excited to learn about and live crypto because those are the folks who enjoy the intense moments in our sprint and recharge work culture Were a remotefirst company looking to hire the absolute best talent all over the world<span><p> <p><strong>Ready to LiveCrypto Who you are<strong><p> <ul><li><span>Youve got positive energy Youre optimistic about the future and determined to get there <span><li> <li><span>Youre never tired of learning You want to be a pro in bleeding edge tech like DeFi NFTs DAOs and Web 30 <span><li> <li><span>You appreciate direct communication Youre both an active communicator and an eager listener because lets face it you cant have one without the other Youre cool with candid feedback and see every setback as an opportunity to grow<span><li> <li><span>You can pivot on the fly Crypto is constantly evolving so our priorities do too What you worked on last month may not be what you work on today and that excites you Youre not looking for a boring job<span><li> <li><span>You have a can do attitude Our teams create highquality work on quick timelines Owning a problem doesnt scare you but rather empowers you to take 100 responsibility for achieving our mission<span><li> <li><span>You want to be part of a winning team Were stronger together and youre a person who embraces being pushed out of your comfort zone <span><li> <ul><div> <p>The mission of the Platform Product Group engineers is to build a trusted scalable and compliant platform to operate with speed efficiency and quality Our teams build and maintain the platforms critical to the existence of Coinbase There are many teams that make up this group which include Product Foundations ie Identity Payment Risk Proofing amp Regulatory Finhub Machine Learning Customer Experience and Infrastructure<p> <p>As part of the Identity organization you will help build a unified trusted and secure platform for customer identity access and authorization for every Coinbase product and the broader web3 ecosystem Coinbase is the marketleading crypto platform Our customers can seamlessly and securely interact with Coinbases products and the broader web3 ecosystem<p> <p>The Customer Experience CBGPT Team is an ambitious team working on a groundbreaking new platform that will put the power of Language Models in the hands of users Our vision is to democratize access to stateoftheart AI by allowing anyone to leverage pretrained models or customize models for their specific needs As a staff software engineer on our team youll be at the forefront of this revolution Youll get to work with some of the most advanced deep learning models in existence today and play a key role in shaping how people and businesses interact with and benefit from AI going forward<p> <p>What youll be doing ie job duties<p> <ul><li>Architect and develop platform for all LLM usecases in Coinbase<li> <li>Provide technical structure to teams and work closely with management and stakeholders to define strategic roadmaps<li> <li>Manage individual projects priorities deadlines and deliverables with your technical expertise<li> <li>Mentor and train other team members on design techniques and coding standards<li> <li>Write high quality well tested code to meet the needs of your customers<li> <li>Handson with coding<li> <li>Build new services to meet critical product and business needs using Golang<li> <li>Design scalable systems to solve novel problems with modern cloud technology and industry best practices<li> <li>Work with engineers designers product managers and senior leadership to turn our product and technical vision into a tangible roadmap every quarter<li> <li>Write high quality well tested code to meet the needs of your customers<li> <li>Debugging extremely difficult technical problems and making systems and products both work better and are easier to deploy own operate and diagnose<li> <li>Review all feature designs within your product area and across the company for crosscutting projects<li> <li>Be an owner of the security safety scale operational integrity and architectural clarity of these designs<li> <li>Build pipelines to integrate with 3rd party vendors<li> <ul><p>What we look for in you ie job requirements<p> <ul><li>8+ years of experience in software engineering<li> <li>Youve designed built scaled and maintained production services and know how to compose a service oriented architecture<li> <li>You write high quality well tested code to meet the needs of your customers<li> <li>Experience in uplevelling junior engineers via processes and setting a high bar for them to follow<li> <li>You know what high quality code and software engineering processes look like and know how to foster an environment that creates them<li> <li>Youre passionate about building an open financial system that brings the world together<li> <li>You possess strong technical skills for system design and coding<li> <li>Excellent written and verbal communication skills and a bias toward open transparent cultural practices<li> <ul><p>Nice to haves<p> <ul><li>You have gone through a rapid growth in your company from startup to midsize<li> <li>Youve worked with Golang Docker Postgres MongoDB or DynamoDB<li> <li>Background in working in AI LLM models is a plus<br >PID P55997 <li> <ul><div><b><span>Commitment to Equal Opportunity<span><b> <p><span>Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion creed gender national origin age disability veteran status sex gender expression or identity sexual orientation or any other basis protected by applicable law Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal state and local law For US applicants you may view Pay Transparency Employee Rights and Know Your Rights notices by clicking on their corresponding links Additionally Coinbase participates in the EVerify program in certain locations as required by law<span><span> <span><p> <p><span>Coinbase is also committed to providing reasonable accommodations to individuals with disabilities If you need a reasonable accommodation because of a disability for any part of the employment process please complete this intake form to let us know the nature of your request and your contact information<span><span> For quick access to screen reading technology compatible with this site <span><span>click here to download<span><span> a free compatible screen reader <span><span>free step by step tutorial can be found here<span><span><span><p> <p><b><span>Global Data Privacy Notice for Job Candidates and Applicants<span><b> <p><p><span>Depending on your location the General Data Protection Regulation GDPR and California Consumer Privacy Act CCPA may regulate the way we manage the data of job applicants Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here <span><span>By submitting your application you are agreeing to our use and processing of your data as required For US applicants only by submitting your application you are agreeing to arbitration of disputes as outlined here <span><p> <p><br ><p><div>
Clinical Sales Manager (Western NY/PA)
Company: Karius
Location: Remote
Posted Mar 15, 2024
<p><b>About Karius<b><p> <p><span>Karius is a venturebacked life science startup focused on transforming the way infectious diseases are diagnosed Combining NextGeneration Sequencing and proprietary data analysis we can identify over 1000 pathogens from a single blood sample with typical turnaround time in one business day By unlocking the information present in microbial cellfree DNA were helping doctors quickly solve their most challenging cases with a future vision of accelerating clinical trials discovering new microbes and reducing patient suffering worldwide<span><p> <p><br ><p> <p><b>Position Summary<b><p> <p><span>This represents an incredible opportunity to join a growing life sciences company poised to revolutionize the Infectious Disease diagnostics market We are expanding the launch of our proprietary NextGeneration Sequencing test in hospitals and health systems across the US Joining Karius in our commercialization effort will both accelerate your career and advance our vision to see a world where infectious disease is no longer a major threat to human health The Clinical Sales Manager is responsible for the sales efforts of Karius in a defined regional territory focusing on relationships with infectious disease physicians lab directors Clevel executives and other clinical leaders throughout a hospital system<span><p> <p><br ><p> <p><b>Why Should You Join Us<b><p> <p><span>Karius aims to conquer infectious diseases through innovations around genomic sequencing and machine learning The companys platform is already delivering unprecedented insights into the microbial landscape providing clinicians with a comprehensive test capable of identifying more than a thousand pathogens directly from blood and helping industry accelerate the development of therapeutic solutions The Karius test we provide today is one of the most advanced solutions available to physicians who aim to deliver better care to many otherwise ineffectively treated patients Our test is the result of some incredible work done by our scientists statisticians engineers and physicians all driven by the same mission You as part of the Karius team will be able to see how directly your work has a lifechanging impact on people and at scale<span><p> <p><br ><p> <p><b>Reports to<b><span> Regional Sales Director <span><p> <p><br ><p> <p><b>Territory<b><span> Western New York and Western Pennsylvania with deep knowledge and experience in the greater metropolitan area health systems<span><p> <p><br ><p> <p><b>Primary Responsibilities<b><p> <p><span> Grow sales revenue and test volume in territory by establishing new business in hospitals while increasing volume in existing hospitals Introduce a transformational lifesaving diagnostic technology which will change the world of infectious disease by engaging key stakeholders in the hospital that are involved with the decision process to implement new diagnostic tests<span><p> <p><span> Collaboration with Inside Sales Customer Success Medical Affairs and Marketing to achieve territory and company goals<span><p> <p><span> Develop thought leaders and early adopters for this new approach to infectious disease diagnosis<span><p> <p><span> Help establish the foundation and culture of a worldclass commercial organization<span><p> <p><span> Build manage and nurture marketbasedregional territory comprising hospital amp health system accounts<span><p> <p><span> Prioritize and segment hospital amp health system accounts to maximize opportunity and growth<span><p> <p><span> Present product features and benefits to key stakeholders and clinical call points utilizing consultative sales techniques qualifying leads assessing needs supporting evaluations and closing Manage early evaluations to activate initial adoption of Karius testsolutions and drive increased utilization over time<span><p> <p><span> Serve as a subject matter expert speaking with clinicians of all levels regarding the science and technology of the Karius test and how to best leverage its capabilities Speak fluently on the unique merits and value of our proprietary test positioning our differentiation from the competition<span><p> <p><span> Build deep relationships educate and drive consensus across multiple stakeholders among both prospective and existing partners<span><p> <p><span> Develop a trusted advisor relationship and establish oneself as fully accountable for demonstrating ROI to the partner account ensuring both regular interaction and utilization review<span><p> <p><span> Secure contracts and agreements where necessary or optimal to memorialize longterm relationships with partners define an exchange of value and augment predictability into revenue<span><p> <p><span> Manage and secure renewals of partner agreements<span><p> <p><span> Collaborate with Sales Marketing and Product leadership to provide valuable market feedback to inform all functions<span><p> <p><span> Partner and copresent with Karius ClinicalMedical Affairs teams including Medical Science Liaisons to support partner interactions both remote and inperson and manage followup<span><p> <p><span> Collaborate with Customer Success to onboard new accounts share feedback proactively address risks immediately address concernsproblems manage expectations promote successes and maintain close pulse on the health of the partner<span><p> <p><span> Partner with Marketing to identify and comanage regional meeting opportunities develop Key Opinion Leader KOL panels and other local market activities<span><p> <p><span> Participate in broader sales meetings training programs conventions and industry trade shows as required<span><p> <p><span> Complete paperwork and administrative duties in a timely and accurate fashion including documentation in SalesForce expense reporting speaker program information etc <span><p> <p><br ><p> <p><b>Whats Fun About the Job<b><p> <p><span>Karius is operating at the edge of what is now known to be possible in infectious disease diagnostics With that comes a wave of new and incredible challenges and opportunities To deliver on that value you will be tapping into some of the most advanced technologies architecting and innovating where the current solutions simply dont suffice You will get to see how much your work really matters<span><p> <p><br ><p> <p><b>Travel<b><span> Up to 70 <span><p> <p><br ><p> <p><b>Physical Requirements<b><p> <p><span>Subject to extended periods of sitting andor standing vision to monitor and moderate noise levels Work is generally performed remotely in the field<span><p> <p><br ><p> <p><b>Position Requirements<b><p> <p><span> Bachelors degree advanced degree or MBA a plus<span><p> <p><span> 5 years of salesbusiness development experience in Life Sciences Biotech Medical Device Diagnostic Equipment andor Pharmaceutical industries<span><p> <p><span> Valid drivers license <span><p> <p><span> Previous success in introducing transformational novel products or services to physicians and hospitals which have changed clinical practice prior to significant peerreviewed publications or inclusion in guidelines for support<span><p> <p><span> Robust network of existing relationships in hospitals and health systems across microbiology labs sendout labs physician groups Clevel executives and administrators of clinical functions<span><p> <p><span> Strong vision and planning capabilities to grow the territory<span><p> <p><span> Excellent business acumen combined with outstanding analytical aptitude and problemsolving skills<span><p> <p><span> Strong ability to develop relationships from Clevel executives to physicians and lab directors building credibility through subject matter and industry expertise<span><p> <p><span> Demonstrated track record of top sales achievement meeting and exceeding sales objectives<span><p> <p><span> Experience with multilevel account management<span><p> <p><br ><p> <p><b>Personal Qualifications<b><p> <p><span> Entrepreneurial spirit and is comfortable multitasking and working in a fastpaced ambiguous growthoriented environment<span><p> <p><span> Team player willing to collaborate with all customer facing teams to share best practices<span><p> <p><span> Ability to set priorities allocate resources take accountability and achieve results<span><p> <p><span> Strong presentation acumen and negotiation skills ability to manage and facilitate engaging discussions with both small and large groups<span><p> <p><span> Unquestionable personal code of ethics integrity confidentiality and ability to build trusting and professional relationships<span><p> <p><span> Passionate about the mission and reputation of Karius while investing in the culture as the company grows<span><p> <p><br ><p> <p><span>At Karius we value a diverse and inclusive workplace and provide equal employment opportunities for all applicants and employees and are committed to honor and invest in the full diversity of people in our hiring recruiting and development of employees across the Company All qualified applicants for employment are encouraged to apply and will be considered without regard to an individuals race color sex gender identity and gender expression including transgender individuals who are transitioning have transitioned or are perceived to be transitioning to the gender with which they identify religion age national origin or ancestry citizenship physical or mental disability medical condition family care status marital status domestic partner status sexual orientation genetic information military or veteran status an individuals reproductive health decisions any other basis protected by federal state or local laws If you are unable to submit your application due to a disability please contact us at recruitingkariusdxcom and we will accommodate qualified individuals with disabilities<span><p>
People Partner, Senior Manager (Remote)
Company: ezCater
Location: Remote
Posted Mar 15, 2024
<p><span>ezCater is the most trusted provider of corporate food solutions and is purposebuilt for business ezCaters corporate food platform and flexible scalable food solutions allow organizations to centralize and track their food spend and fulfill everything from daily employee meals to client meetings and company allhands ezCater backs this up with businessgrade bestinclass customer service and an unmatched nationwide footprint Were backed by top investors including Insight Iconiq Lightspeed GIC SoftBank and Quadrille<span><p> <p>We are looking for an experienced People Partner Senior Manager to partner with our leaders This role will support the growth and development of the departments at all levels If you are skilled at building genuine relationships finding opportunities for growth coaching leaders leading through a DEI lens and are excited to cocreate a high performing team in a fastpaced environment this role is for you This position will report to the VP of People Culture and DEI HR<p> <p><strong><span>What Youll Do<span><strong><p> <ul><li>Leverage a coaching approach to partner to provide strategic people support including but not limited to organizational design organizational change optimization peoplematters performance management employee engagement and talent reviews <li> <li>Assist exec leaders with developing departmental strategy and aligning strategy with departmental executionary expectations<li> <li>Serve as internal peoplefocused coach and consultant to the business at large when needed<li> <li>Ensure equitable thoughtful and consistent application of people practices standards ezCater programs and guidelines<li> <li>Understand the unique needs organizational landscape and language of the departments you support<li> <li>Provide insightful interpretation of guidelines processes and legal guardrails<li> <li>Assist in the delivery and administration skill development including leadership coaching<li> <li>Support the execution and continuous improvement of the new hire amp onboarding processes<li> <li>Partner with the People Team on various activities including onboarding transfers promotions separations retirements peoplematters DEI FMLA etc<li> <li>Conduct employee stay and exit interviews<li> <li>Maintain compliance with federal and state regulations concerning employment<li> <li>Use insights and experiences to influence best practices to increase employee engagement and satisfaction<li> <li>Maintain an accurate employee pulse to ensure that all employees are having consistent experiences<li> <ul><p><span><strong>What You Have<strong><span><p> <ul><li>10+ of total HR experience with 8+ years in the HRBP function supporting senior level executives <li> <li>HR SME with an ability to anticipate needs and strategically respond to people or structural issues in a collaborative and timely fashion <li> <li>A Growth Mindset and the understanding of how to apply the principles in everything you do<li> <li>A thorough understanding of how to lead through a diverse equitable and inclusive lens <li> <li>Successfully engaged in courageous conversations while maintaining integrity and rapport <li> <li>Owned or coowned the performance management process for a department<li> <li>The agility to pivot in an ever changing environment while keeping it light and laughing along the way <li> <li>Excellent communication skills both written and verbal attention to detail and the ability to prioritize multiple competing tasks with exceptional organization follow through and people skills<li> <li>Demonstrated strength in building relationships both internally and externally with a diverse group of employees at all levels<li> <li>Experience independently managing complex employee relationssituations people matters<li> <li>Experience partnering with senior leaders to create organizational change including creating a change plan and communications<li> <li>An eagerness and willingness to give and receive feedback because we all love learning from each other<li> <ul><p><span><em>The national cash compensation range for this role is $150000$200000 annually<em><span><p> <p><strong><span>Please have fun with the cover letter section of our application It does not need to follow traditional cover letter guidelines we would love for you to write 150500 words explaining why you are interested in ezCater and the role and highlighting anything else you think we should know<span><strong><p> <p><span><em>Please note Final offer amounts are determined by multiple factors including prior experience expertise and region amp may vary from the amount above This range does not represent additional compensation benefits such as equity 401K or medical dental or vision insurance<em><span><p> <p><span>ezCater does not sponsor applicants for work visas or legal permanent residence<span><p> <p><span><strong>What Youll Get from Us<strong><span><p> <p><span>Youll get a terrifically compelling opportunity in an environment of radical transparency open access to all the data and collaborative colleagues at every level of our organization Youll also get sane working hours and great flexibility around worklife balance <span><p> <p><span>Have people in your life of any age who always often or sometimes need your help We make room for that Have a bad thing or a good thing happen to you We make room for that too<span><p> <p><span>Oh and youll get all this Market salary stock options that youll help make worth a lot the usual holidays allyoucaneat vacation 401K with ezCater match healthdentalFSA longterm disability insurance remotehybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office you choose a tremendous amount of responsibility and autonomy wicked awesome coworkers cupcakes and many more goodies when youre in one of our offices and knowing that you helped get this rocket ship to the moon<span><p> <p><span>ezCater is an equal opportunity employer We embrace humans of every background appearance race religion color national origin gender gender identity sexual orientation age marital status veteran status and disability status At the same time we do not employ jerks even brilliant ones<span><p> <p><br ><span>For information on how ezCater collects and uses job applicants personal information please visit our Job Applicant Privacy Policy<span><p> <p><span>LIRemote<span><p> <p><span>BIRemote <span><p> <p> <p> <p> <p> <p> <p> <p><br ><p>
Technical Account Manager
Company: Pluralsight
Location: Remote
Posted Mar 15, 2024
<p><b>Job Description<b><br ><b><b>About Pluralsight<b><b><br >Founded in 2004 and trusted by Fortune 500 companies Pluralsight is the technology skills platform organizations and individuals in 150+ countries count on to innovate faster and create progress for the world<br ><b><b>Working at Pluralsight<b><b><br >At Pluralsight we believe everyone should have the opportunity to build progress through technology That everyone should have access to the skills of tomorrow That technology can make the world a better place Through the work we do every day we empower the people who power our world<br >And we dont let fear egos or drama distract us from our mission Were adults and we treat each other that way We have the autonomy to do our jobs transparency to eliminate office politics and trust in each other to do the right thing We thrive in an environment with creativity around every corner challenges that keep us on our toes and peers who inspire us to be the best we can be We bring different viewpoints backgrounds and experiences and united by our mission to democratize technology skills we are one<br ><b><b>The Opportunity<b><b><br ><p><ul><li>The Technical Account Manager TAM is a subject matter expert on our Skills products and dedicated to specific business accounts<li> <li>A TAM will be a primary technical contact for the customers plan admin coordinating activities and resources to ensure the customer is realizing the most value out of the product<li> <li>Troubleshooting systems issues as they arise<li> <li>Determining whether the current customer solution can be upgraded or if a new system needs to be installed<li> <li>Project managing the design and implementation of the system<li> <li>A TAM will work closely with key customers as well as the Pluralsight Sales Success Support and ProServ teams<li> <ul><p><br ><b><b>Who youre committed to being<b><b><br ><p><ul><li>A lifelong learner developing and maintaining subjectmatter expertise of Pluralsights platform and products<li> <li>Able to understand basic troubleshooting steps identify issues conduct research and follow processes<li> <li>Raise technical issues to product support engineering and engaging leadership when needed<li> <li>An advocate of learning promoting and assisting companies to embrace a culture of learning by demonstrating Skills reporting to enhance their employees professional development<li> <li>Collaborative and resourceful working with Account Executives Customer Success Managers Professional Services and others to ensure effective execution on customer success plans<li> <li>Bring structure to the clients decisionmaking process by communicating and evaluating solution options and facilitating agreement among key stakeholders<li> <ul><p><br ><b><b>What youll own<b><b><br ><p><ul><li>Project managing the design of the system integration Becoming an authority on each customers product implementation by developing relationships with the customers business and technical collaborators<li> <li>Developing relationships with customers business and technical decision makers to be seen as a trusted advisor<li> <li>Promoting early adoption of new platform capabilities ensuring our largest accounts are also our product champions<li> <li>Assessing documenting communicating and following up on application health with the customer and internal teams The TAM will be expected to maintain key health activities for the customer and open upgrades<li> <li>Discovering and implementing opportunities to leverage Pluralsight with the customer to drive growth and maturity of the customers teams<li> <li>Presenting and coordinating product releases upgrades deployment of services and customerspecific plan strategy to the customer as well as internal teams<li> <li>Dedicated customer contact for issue management Overseeing all the moving parts of the system integration and ensuring proper resources are incorporated and coordinated through the issue resolution process<li> <li>Collaborating with an account team typically consisting of an account executive and customer success manager to secure renewals resolve plan health issues and develop standard methodologies for scaling accounts<li> <li>Identifying featuresfunctionalities that customers arent using as an opportunity for increased product stickiness and making a case for functionality adoption as additional customer value<li> <li>Clearly communicating context and technical detail to engineering when needed enabling engineering to efficiently tackle problems the customer faces<li> <ul><p><br ><b><b>Experience youll need<b><b><br ><p><ul><li>2+ experience in an enterpriselevel customerfacing role eg Professional Services Technical Account Management Solutions Consultant Sales Customer Success<li> <li>1+ years experience with direct project management responsibility to be responsible for sophisticated projects crossfunctionally with internal and external partners<li> <li>Understanding of APIs how they work troubleshooting and optimization required<li> <li>Experience working with JiraConfluence would be a plus<li> <li>Technical familiarity in command line multi cloud SQL Linux and networking<li> <li>BA in a software engineeringrelated field or equivalent work experience<li> <li>Experience communicating to executive and technical audiences<li> <li>Strong verbal and presentation abilities capable of effectively communicating ideas to clients and prospective clients at all levels of an organization<li> <li>Strong organizational and time management skills<li> <ul><p><br >Bring yourself Pluralsight is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability age or protected veteran status Pluralsight will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law<br >We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment Please visit the bottom of our website to learn how to request an accommodation<br >For more information on Pluralsights commitment to building a more diverse and inclusive workforce please review our most recent Diversity Equity Inclusion and Belonging report here<br ><b>LIJENN<b><br ><b>LIRemote<b><p>
Product Designer (India)
Company: Aspire
Location: Remote
Posted Mar 15, 2024
<p><b><strong>About Aspire<strong><b> <p><p>Aspire is a leading provider of influencer marketing software and services for social commerce at scale Since 2014 Aspire has helped brands build and manage relationships with millions of influencers inspiring marketers to think bigger plan smarter and deliver outsized value Brands and creators use Aspire to find and vet each other activate influencer marketing campaigns of any size and put the magic of branded content to work at scale <p> <p>As a recognized leader by Forrester Research Aspire has paid out over $100M to creators and is trusted by over 1000 top brands from fashion to fitness and everything in between<p> <p>Were growing across the board and were looking for a Product Designer to join our distributed remote Product team With a strong focus on growth and personal development Aspire is the perfect place to develop your skills in a fastpaced forwardthinking environment <p> <p><b><strong>The Role<strong><b> <p><p>Were looking for an experienced Senior Product Designer <strong>in India <strong>to help shape our product vision and build engaging consumer grade experiences for our brands and creators As a Product Designer you will help shape and redefine the user experience and design of Aspire for our Brands and Creators You are a highly motivated and collaborative designer who will use your customer obsession and structured problem solving skills to help drive the product forward You will be responsible for the products UX journey and work closely with product managers and engineers to bring delightful experiences to market quickly and at a high quality You are ultimately responsible for the customers journey through the application <p> <p>As a Product Designer you will own the design process from ideation research through to execution and post delivery analysis Our designers are creative opinionated and passionate about their craft all in a fast paced environment The ideal candidate will have experience in designing user flows for enterprise applications is a self starter curious about the customer and the technology and loves to sweat the details to set a standard for amazing UX <p> <p>We are a flat organization with empowered individuals The role will report directly to the SVP of Product and Design <p> <p><b><strong>What youll be working on<strong><b> <p><ul><li>Own the customer experience for substantial existing and new parts of Aspire<li> <li>Understand our customers our products and our competitors to identify needs amp opportunities to advance our product and the user experience<li> <li>Translate complex requirements into intuitive beautiful interfaces and workflows<li> <li>Lead the product thinking through design led frameworks and support it with information architecture diagrams wireframes user flows and prototypes for your features<li> <li>Conduct user research to identify pain points determine priorities and inform design decisions<li> <li>Contribute to product strategy through customer research and design explorations<li> <li>Partner with Product Engineering and Design teams to develop and implement meaningful product and process changes<li> <li>Closely collaborate with our Marketing Sales and Customer Experience teams to solicit their feedback and understand customer needs <li> <ul><p><br ><b><strong>What were looking for <strong><em>Job RequirementsMust have <em><b> <p><ul><li>4+ years experience in a Product Designer role at SaaS companies<li> <li>Demonstrated ability to define a customercentric UX that balances product priorities technical constraints and UX simplicity<li> <li>Exceptional skills in the craft and execution of product design work from highlevel strategic direction down to UX design details<li> <li>Strong prioritization and organizational skills Excited by the idea of managing multiple responsibilities at once rapid iterations and delivering refined designs in a short time<li> <li>Proven bar raiser with a keen sense of high quality design and UX that drives user engagement and improves customer NPS<li> <li>Experience in using Figma to design products<li> <li>Excellent written and verbal communication skills the ability to communicate design decisions across the organization<li> <li>Act as a product owner consistently generates customer insights and influences feature direction<li> <ul><p><br ><b><strong>Bonus Points<strong><b> <p><ul><li>Work in a DTC Direct to Consumer experience or marketplace solutions would be a bonus but not required<li> <ul><p><br ><p>