Diverse Workforce Jobs in USA
186,596 open positions · Updated daily
Looking for Diverse Workforce jobs in USA? Browse our curated listings with transparent salary information to find the perfect Diverse Workforce position in the USA area.
Director - Oracle Finance Systems
Company: Upwork
Location: USA
Posted Apr 19, 2024
<p class=jobDescription> <p> Upwork $UPWK is the worlds work marketplace We serve everyone from oneperson startups to large Fortune 100 enterprises with a powerful trustdriven platform that enables companies and talent to work together in new ways that unlock their potential <p> <p> Last year more than $38 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers <p> <p> Upworks Finance Systems team is responsible for sustaining developing and maintaining critical system capabilities associated with the effective running of Accounting and Finance teams The team strives to improve efficiency constantly and proactively by automating and streamlining operations and reducing manual effort <p> <p> We are seeking a handson Director of Finance Systems to help take us from our existing Oracle EBS R122 implementation to Oracle Fusion Cloud allowing us to support the scaling of Upworks internal applications to the next phase of its growth The successful candidate will be implementing and managing technology solutions that drive efficiency productivity and innovation within Upwork <p> <p> This role will be pivotal in spearheading our digital transformation initiative to deliver many benefits to our business teams This role will interact with executive leadership along with a variety of business function heads to make business decisions to shape the enterprise financial technology that is sustainable This highly visible role requires someone to come in and roll up their sleeves to drive the development of people team process and technology to address operational optimization opportunities <p> <p> Our ideal candidate will have indepth knowledge and experience in Oracle Fusion Cloud Finance and leading other business applications for organizations like Upwork and bring crossfunctional leadership be an expert communicator and love working with multiple stakeholders for common outcomes with high stakes at company level Experience in various SaaSbased applications and their connectivity to ERP systems such as Oracle Fusion Cloud Finance is also required <p> <p> If you are stuck or bored with your current job and looking for a unique opportunity to make a significant impact driving both business growth and technological advancement hit the apply button This position will report directly to the Senior Director of Finance Systems and Transformation <p> <p> <strong> Your Responsibilities <strong> <p> <ul> <li> <p> <strong> Application and Domain Knowledge <strong> Oracle Fusion Cloud application configuration integrations automation AI customizations and reporting Indepth knowledge of Oracle R122 and Oracle Cloud EBS in a financial environment Experience in architecting solutions in multiple Oracle ERP modules such as GL AP AR FA Strong knowledge of accounting processes and handson technical expertise in an enterprisewide information technology department as it pertains to ERP and other applications <p> <li> <ul> <ul> <li> <p> <strong> Application Management <strong> Manage the Oracle Fusion cloud application with our product management and business systems team Be the primary contact for Cloud ERP key business functions including Finance Accounting Support the FinanceAccounting teams during monthend quarterend and yearend closing process <p> <li> <li> <p> <strong> Enterprise Integrations and Reporting <strong> Ensure a smooth flow of information between Oracle Fusion Cloud ERP Coupa Vertex Concur Workday and custom applications by designing our business system architecture and leveraging API based data integrations Help direct report design <p> <li> <li> <p> <strong> Planning amp Strategy <strong> Develop and execute a strategic roadmap that aligns with Upworks overall business objectives ensuring financial tools support and enhance our ordertocash procuretopay planning and other critical processes Identify opportunities for technologydriven improvements technologyengine reuse technology and architecture health and development process improvement Working with our Program management team overseeing the implementation and management of software applications and platforms for finance and accounting Evaluate current support model to develop plans for process improvements and automation while maintaining support levels <p> <li> <ul> <ul> <li> <p> <strong> Vendor and Stakeholder Management <strong> Collaborate with thirdparty vendors to manage contracts licenses and relationships and staff augmentation providers Works with stakeholders and the ERP steering committee to define a prioritized set of business outcomes and work to accomplish those outcomes within agreed timelines Ensure any new technology fits into our overall business technology infrastructure strategy and architecture <p> <li> <ul> <ul> <li> <p> <strong> Security and Compliance <strong> Design and enforce security policies that support internal and external controls and regulations Ensure internal control compliance across finance systemsapplications including accesschange management to support the annual internalexternal audits <p> <li> <ul> <ul> <li> <p> <strong> Performance Monitoring <strong> Analyze current state environment to ensure the performance of business applications is within agreed SLA make recommendations for improvement and optimizations by assessing impact on business operations <p> <li> <ul> <ul> <li> <p> <strong> Change Management <strong> Manage Change Management and testing process for cloud updates ensuring a smooth transition Prepare all necessary documentation document solutions and other related deliverables Manage multienvironment release process <p> <li> <ul> <p> <strong> What it takes to catch our eye <strong> <p> <ul> <li> <p> 10+ years of relevant implementing and sustaining Oracle Fusion Financials cloud billing and other related applications with custom software solution development <p> <li> <li> <p> Minimum 2 full cycle implementations of endtoend Oracle Fusion ERP applications with focus on Financials Module experience Accounts Receivables Accounts Payable Assets Project Accounting Expenses and General Ledger <p> <li> <li> <p> Proven track record of aligning technology solutions with strategic business objectives <p> <li> <li> <p> 10+ years of Financial System solutionsimplementation experience in Oracle Fusion Cloud Must have done a conversion from Oracle on Premise EBS to Cloud fusion for financials led implementation <p> <li> <li> <p> Solid understanding of business processes financial processes and controls <p> <li> <li> <p> Strong understanding of SDLC Agile Waterfall and engineering discipline <p> <li> <li> <p> Strong written and verbal communication skills including presentation skills and experience communicating with technical and nontechnical audiences <p> <li> <li> <p> Demonstrated relationship building with business stakeholders at all levels <p> <li> <li> <p> Strong resource and project management skills <p> <li> <li> <p> Able to prioritize multiple tasks under tight deadlines work in an efficient quick and organized manner with compromising on the details <p> <li> <ul> <p> <p> <h3> Come change how the world works <h3> <p> At Upwork youll shape talent solutions for how the world works today We are a remotefirst organization working together to create exciting remote work opportunities for a global community of professionals While we have physical offices in San Francisco and Chicago currently we also support hiring of corporate fulltime employees in 19 states in the United States Please speak with a member of our recruitment team to determine whether you are located in a state in which we are hiring corporate fulltime employees <p> <p> At the core of our vibrant culture are shared values that form the foundation of our organization These values revolve around trust risktaking customer focus and excellence Our overarching mission is to create economic opportunities so that people have better lives We foster an environment where individuals are encouraged to bring their authentic selves to work nurturing personal and professional growth through development opportunities mentorship programs and participation in Upwork Belonging Communities <p> <p> We take pride in providing exceptional benefits to our employees These include comprehensive medical insurance coverage for both you and your family unlimited paid time off a 401k plan with matching contributions 12 weeks of paid parental leave and an Employee Stock Purchase Plan To explore these benefits in detail as well as gain insights into our company values working principles and the overall employee experience we invite you to visit our Life at Upwork page <p> <p> Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce As an Equal Opportunity Employer we never discriminate based on race religion color national origin gender including pregnancy childbirth or related medical condition sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics <p> <p> <p><p>
Account Executive - Named Enterprise
Company: Plaid
Location: USA
Posted Apr 19, 2024
<p class=jobDescription> <p> At Plaid our mission is to unlock financial freedom for everyone There has never been a better time than now to start building the future of fintech with us Plaid powers the tools millions of people rely on to live a healthier financial life We work with thousands of companies like Venmo SoFi and Betterment several of the Fortune 500 and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use Plaids network covers 12000 financial institutions across the US Canada UK and Europe Founded in 2013 the company is headquartered in San Francisco with offices in New York Washington DC London and Amsterdam LIRemote <p> <p> <p> <p> Our Sales team at Plaid combines deep product and industry knowledge and is focused on bringing Plaid to an everbroadening set of businesses Our thesis is that every company in financial services can benefit from better financial technology and that many industries that dont currently consider themselves to be fintech actually are <p> <p> <p> <p> In this role youll be the individual helping us achieve this vision Your focus will be on generating new enterprise deals and building strong longlasting relationships with large companies in the Western US Youll be tasked with identifying and closing major deals across verticals in financial services utilities billing insurance and more <p> <p> <p> <p> <p> <p> <strong> Responsibilities <strong> <p> <ul> <li> <p> Build a sales pipeline From identify opportunities for prospects to benefit from deploying Plaid efficiently accessing the right customer contacts to start conversations to closing annual or multiyear contracts <p> <li> <li> <p> Go deep and wide in prospect accounts to build support for adopting Plaid <p> <li> <li> <p> Deeply understand Plaids business value and technology advantage <p> <li> <li> <p> Win as a team in partnership with outbound sales development rep account manager technical account manager implementation manager product organization and other members of your account pod <p> <li> <li> <p> Focus on a named account book of business with very high revenue potential per account and a curated territory size <p> <li> <ul> <p> <p> <p> <strong> Qualifications <strong> <p> <ul> <li> <p> Significant experience 7+ years of quotacarrying experience in a newrevenue role and a strong track record of closing enterpriselevel deals 3+ years focused on enterprise customers with large target customers in the Southeast Territory <p> <li> <li> <p> Strong prospecting qualifying and negotiating skills consultative sales approach with a productcentric mindset <p> <li> <li> <p> Experience working with sales development and deploying a territory or vertical focused revenue strategy <p> <li> <li> <p> Interest in financial services products and a desire to create strategic relationships that help our customers succeed <p> <li> <li> <p> Excitement to work in a highgrowth environment and to help build processes and tools as needed <p> <li> <li> <p> Desire to get more technical and the ability to learn the ins and outs of Plaids APIs <p> <li> <ul> <p> <p> <p> <p> <p> $155000 $165000 a year <p> <p> Target base salary for this role is between $155000 and $165000 per year Additional compensation in the forms of equity andor commission are dependent on the position offered Plaid provides a comprehensive benefit plan including medical dental vision and 401k Pay is based on factors such as but not limited to scope and responsibilities of the position candidates work experience and skillset and location Pay and benefits are subject to change at any time consistent with the terms of any applicable compensation or benefit plans <p> <p> Our mission at Plaid is to unlock financial freedom for everyone To support that mission we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable We recognize that strong qualifications can come from both prior work experiences and lived experiences We encourage you to apply to a role even if your experience doesnt fully match the job description We are always looking for team members that will bring something unique to Plaid <p> <p> <p> <p> Plaid is proud to be an equal opportunity employer and values diversity at our company We do not discriminate based on race color national origin ethnicity religion or religious belief sex including pregnancy childbirth or related medical conditions sexual orientation gender gender identity gender expression transgender status sexual stereotypes age military or veteran status disability or other applicable legally protected characteristics We also consider qualified applicants with criminal histories consistent with applicable federal state and local laws Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process If you need any assistance with your application or interviews due to a disability please let us know at accommodationsplaidcom <p> <p> <p> <p> Please review our Candidate Privacy Notice <a class=fontbold underline fontbold underline postingslink href=httpsplaidcomlegalcandidateprivacynotice rel=noopener noreferrer nofollow target=blank> here <a> <p><p>
Group Product Manager - Risk
Company: Kraken
Location: USA
Posted Apr 19, 2024
<p class=jobDescription> <h1> <strong> Building the Future of Crypto <strong> <h1> <p> Our Krakenites are a worldclass team with crypto conviction united by our desire to discover and unlock the potential of crypto and blockchain technology <p> <p> <p> <p> <strong> What makes us different <strong> <p> <p> Kraken is a missionfocused company rooted in crypto values As a Krakenite youll join us on our mission to accelerate the global adoption of crypto so that everyone can achieve financial freedom and inclusion For over a decade Krakens focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world <p> <p> <p> <p> Before you apply please read the <a class=fontbold underline fontbold underline postingslink href=httpswwwkrakencomculture rel=noopener noreferrer nofollow target=blank> <u> Kraken Culture <u> <a> page to learn more about our internal culture values and mission <p> <p> <p> <p> As a fully remote company we have Krakenites in 60+ countries who speak over 50 languages Krakenites are industry pioneers who develop premium crypto products for experienced traders institutions and newcomers to the space Kraken is committed to <a class=fontbold underline fontbold underline postingslink href=httpsblogkrakencomcryptoeducationsecurityatkraken rel=noopener noreferrer nofollow target=blank> <u> industryleading security <u> <a> <a class=fontbold underline fontbold underline postingslink href=httpsblogkrakencomcategorycryptoeducation rel=noopener noreferrer nofollow target=blank> <u> crypto education <u> <a> and <a class=fontbold underline fontbold underline postingslink href=httpsblogkrakencomcryptoeducationsupportatkraken rel=noopener noreferrer nofollow target=blank> <u> worldclass client support <u> <a> through our products like <a class=fontbold underline fontbold underline postingslink href=httpsprokrakencom rel=noopener noreferrer nofollow target=blank> <u> Kraken Pro <u> <a> <a class=fontbold underline fontbold underline postingslink href=httpswwwkrakencomenusnft rel=noopener noreferrer nofollow target=blank> <u> Kraken NFT <u> <a> and <a class=fontbold underline fontbold underline postingslink href=httpsfutureskrakencomwallets rel=noopener noreferrer nofollow target=blank> <u> Kraken Futures <u> <a> <p> <p> <p> <p> <strong> Become a Krakenite and build the future of crypto <strong> <p> <p> <strong> Proof of work <strong> <strong> The team <strong> The Risk Product Portfolio consists of three teams account security fraud and knowyourtransactions KYT The team is responsible for successfully defending and advancing Krakens business by enhancing our compliance fraud and security capabilities and infrastructure <p> <p> <strong> The opportunity <strong> <p> <ul> <li> <p> Manage a high performing team of Product Managers within Risk deploying a diverse set of people management techniques to achieve savage levels of accountability while building a culture of openness collaboration sticktoitiveness and career growth <p> <li> <li> <p> Champion a culture of outcomes over activity where we default to proving the value of our work either quantitatively or qualitatively over an assumption of value <p> <li> <li> <p> Evangelize the asymmetric benefits of experimentation creating an environment bordering on religion where we take calculated risks on twoway door decisions knowing that we will learn a lot of lessons on what doesnt work <p> <li> <li> <p> Create and communicate the overall product strategy roadmap and business plan for Risk ensuring that stakeholders across the company are aligned with the direction and up to date on progress <p> <li> <li> <p> Build a high trust culture with the Risk Engineering and Design teams creating a symbiotic relationship where everything we do is positive sum for one another and our clients <p> <li> <li> <p> Collaborate proactively with crossfunctional stakeholders Product Support Operations etc to empower our teams success as well as other departments success <p> <li> <li> <p> Establish goals metrics and KPIs so that you can thoroughly understand the performance of our products and team over time <p> <li> <li> <p> Implement valueadded process improvements within and outside the team without letting the process become The Thing <p> <li> <ul> <p> <strong> Skills you should HODL <strong> <p> <ul> <li> <p> Interest and alignment in Krakens mission to accelerate the global adoption of crypto so that everyone can achieve true financial freedom and inclusion <p> <li> <li> <p> 6+ years experience working on risk related products including 4+ years experience leading high performing product teams <p> <li> <li> <p> Demonstrated experience delivering endtoend clientfacing risk solutions <p> <li> <li> <p> Adept at qualitative and quantitative analysis knowing when to favor anecdote over data and vice versa <p> <li> <li> <p> Mastery at stakeholder management and conflict resolution comfortable interacting with diverse personalities and skills <p> <li> <li> <p> Macrotomicro versatility strategic big picture mindset coupled with a keen attention to detail and ability to dive deep and understand micro interactions <p> <li> <li> <p> Outstanding organizational and communication skills and the ability to balance competingcontradictory priorities <p> <li> <li> <p> Exceptional communication and presentation skills <p> <li> <ul> <p> LIRemote LIJH2 <p> <p> Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents backgrounds contributions and unique perspectives We hire strictly based on merit meaning we seek out the candidates with the right abilities knowledge and skills considered the most suitable for the job We encourage you to apply for roles where you dont fully meet the listed requirements especially if youre passionate or knowledgable about crypto <p> <p> <p> <p> As an equal opportunity employer we dont tolerate discrimination or harassment of any kind Whether thats based on race ethnicity age gender identity citizenship religion sexual orientation disability pregnancy veteran status or any other protected characteristic as outlined by federal state or local laws <p> <p> <strong> Stay in the know <strong> <p> <p> <a class=fontbold underline fontbold underline postingslink href=httpstwittercomkrakenfx rel=noopener noreferrer nofollow target=blank> <u> Follow us on Twitter <u> <a> <p> <p> <a class=fontbold underline fontbold underline postingslink href=httpsblogkrakencom~text=Enter20your20email20address rel=noopener noreferrer nofollow target=blank> <u> Learn on the Kraken Blog <u> <a> <p> <p> <a class=fontbold underline fontbold underline postingslink href=httpswwwlinkedincomcompanykrakenexchange rel=noopener noreferrer nofollow target=blank> <u> Connect on LinkedIn <u> <a> <p><p>
Senior Full Stack Engineer - Client Products & Emerging Technologies
Company: Airbnb
Location: USA
Posted Apr 19, 2024
<p class=jobDescription> <p> <strong> The Community You Will Join <strong> <p> <p> The Client Products amp Emerging Tech team is a newly established team that builds impactful product features for Airbnbs Guests and Hosts with new and existing technologies as well as horizontal components such as navigation that aim to provide a cohesive user experience The Staff Web UX Engineer joining this team will play a critical role in the endtoend development of new product areas that leverage emerging technologies They will collaborate closely with Design partners to rapidly ideate prototype develop and ship innovative product experiences <p> <p> The team is part of the Client Foundation amp Products organization which is responsible for Airbnbs product infrastructure including Design Language System DLS UI frameworks media frontend and data access across different client platforms Android iOS and Web It plays a central role in Airbnbs overall client strategy contributes to libraries such as <a class=fontbold underline fontbold underline fontbold underline href=httpsgithubcomairbnblottieandroid rel=noopener noreferrer nofollow target=blank> Lottie <a> and <a class=fontbold underline fontbold underline fontbold underline href=httpsairbnbioprojectsepoxy rel=noopener noreferrer nofollow target=blank> Epoxy <a> and has more recently enabled Airbnbs transition to Jetpack Compose <p> <p> Learn more about <a class=fontbold underline fontbold underline fontbold underline href=httpsairbnbioprojects rel=noopener noreferrer nofollow target=blank> Open Source projects at Airbnb <a> Also meet our Client Products amp Emerging Tech leader <a class=fontbold underline fontbold underline fontbold underline href=httpswwwlinkedincomincynthiachu rel=noopener noreferrer nofollow target=blank> Cynthia Chu <a> <p> <p> <strong> The Difference You Will Make <strong> <p> <ul> <li> <p> Explore shape and develop new product experiences alongside crossfunctional partners design and product from ideation to implementation at scale <p> <li> <li> <p> Lead investments into new technical capabilities that push the envelope and unlock product innovation <p> <li> <li> <p> Partner with peer engineering teams to integrate new features that impact different areas within the product <p> <li> <li> <p> Build efficient and reusable frontendbackend components with high quality while making sure to maintain performance and scalable systems <p> <li> <li> <p> Build services and APIs to drive existing and new features for web and mobile apps <p> <li> <li> <p> Work with data scientists and business analysts to define capture and use realtime event data for business insights and product features <p> <li> <li> <p> Drive down costs and land performance wins via impactful optimizations and infrastructure upgrades <p> <li> <ul> <p> <strong> A Typical Day <strong> <p> <p> Millions of users across the world engage with the Airbnb app in multiple languages every day As an engineer on the Client Products amp Emerging Technologies a team you would be critical to the continued success and broad appeal of Airbnb In this role you will have an opportunity to <p> <ul> <li> <p> Work collaboratively in crossfunctional teams with design product and data science partners <p> <li> <li> <p> Propose architectural patterns of a highscale web applications such as welldesigned APIs data pipelines and efficient algorithms <p> <li> <li> <p> Build scalable highquality and hightraffic products or systems <p> <li> <li> <p> Evaluate technical approaches and design product solutions to build new features <p> <li> <li> <p> Drive alignment manage projects and effectively collaborate with stakeholders <p> <li> <li> <p> Writing unit and integration tests reviewing others code <p> <li> <ul> <p> <strong> Your Expertise <strong> <p> <ul> <li> <p> 5+ years of software development experience <p> <li> <li> <p> Strong expertise in one or more backend server languages JavaKotlinC++etc <p> <li> <li> <p> Proficiency in the following HTML CSS JavaScript and Typescript <p> <li> <li> <p> Extensive experience with modern Javascript frameworks such as React Preact Angular Next Vue or Meteor <p> <li> <li> <p> Passion for delivering products endtoend from ideation through planning and scoping to implementation and experimental AB testing <p> <li> <li> <p> Understanding of frontend architecture and improving build processes npm yarn webpack parcel <p> <li> <li> <p> Experience in building and scaling highquality and hightraffic products or systems <p> <li> <li> <p> Architecting and promoting a library of reusable components <p> <li> <li> <p> An understanding of unit integration and endtoend testing <p> <li> <li> <p> Passion for building interactive and delightful user experiences <p> <li> <li> <p> Want to tackle projects with large openended scope and drive significant business impact <p> <li> <ul> <p> <strong> Your Location <strong> <p> <p> This position is US Remote Eligible The role may include occasional work at an Airbnb office or attendance at offsites as agreed to with your manager While the position is Remote Eligible you must live in a state where Airbnb Inc has a registered entity <a class=fontbold underline fontbold underline fontbold underline href=httpscareersairbnbcom rel=noopener noreferrer nofollow target=blank> Click here <a> for the uptodate list of excluded states This list is continuously evolving so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity your recruiter will inform you what states you are eligible to work from <p> <p> <strong> Our Commitment To Inclusion amp Belonging <strong> <p> <p> Airbnb is committed to working with the broadest talent pool possible We believe diverse ideas foster innovation and engagement and allow us to attract creativelyled people and to develop the best products services and solutions All qualified individuals are encouraged to apply <p> <p> We strive to also provide a disability inclusive application and interview process If you are a candidate with a disability and require reasonable accommodation in order to submit an application please contact us at <a class=fontbold underline fontbold underline fontbold underline href=mailtoreasonableaccommodationsairbnbcom rel=noopener noreferrer nofollow target=blank> reasonableaccommodationsairbnbcom <a> Please include your full name the role youre applying for and the accommodation necessary to assist you with the recruiting process <p> <p> We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application <p><p>
Technical Support Specialist - Government
Company: Relativity
Location: USA
Posted Apr 19, 2024
<p class=jobDescription> <p> Are you looking to be in a workplace where colleagues inspire one another Are you interested in competitive and impactful benefits Do you prefer flexible work arrangements <p> <p> <p> <p> The Technical Support Specialist provides technical support to a mix of technical and nontechnical customers by diagnosing troubleshooting repairing and debugging complex software andor networked systems You will have frequent phone and email interaction with our customers and require the development of indepth technical product SQL network and server knowledge and exceptional customer service skills <p> <p> <p> <p> On a daily basis the Technical Support Specialist creates resolves and maintains tickets while working to resolve issues and escalate tickets to other teams and verticals It is essential that the Technical Support Specialist maintains accurate records of all activities and interactions in Salesforce and responds to customers within identified service level agreements You will inform management of important issues regarding personnel performance customer perception and project statuses and work with colleagues to ensure quality service This role will report to the Manager of Customer Support <p> <p> <p> <p> <strong> The working hours are Monday to Friday 1100 PM to 800 AM Central US United States Time and the weekday overnight shift offers a compensation differential <strong> <p> <p> <p> <p> Due to specific customer contract requirements this position requires that the successful candidate be a US citizen As a condition of your role supporting the RelativityOne Government product you are required to obtain a Public Trust clearance The process for obtaining the Public Trust clearance will be handled by the federal government and could include additional background screening regarding criminal history drug use financial records and a character assessment If you are unable to obtain the Public Trust clearance you will be unable to work on the RelativityOne Government product and your employment if still in effect may be terminated Obtaining Public Trust clearance offers an additional compensation differential <p> <p> <p> <p> <p> <p> <strong> Your Role in Action Technical SkillsResponsibilities <strong> <p> <ul> <li> <p> Use SQL applications and tools to run basic SQL queries <p> <li> <li> <p> Respond to customer questions problems and work requests on a daily basis <p> <li> <li> <p> Develop an expertise in company products and services and the initiative to take an active role in sharing this knowledge with customers <p> <li> <li> <p> Partner with senior level team members as needed to troubleshoot and resolve customer incidents <p> <li> <li> <p> Have or develop the experience to capably perform the Technical Support Specialist position responsibilities <p> <li> <ul> <p> <p> <p> <strong> Policy and Procedure Skills <strong> <p> <ul> <li> <p> Follow appropriate procedures for creating categorizing updating escalating transitioning and resolving tickets Attention to proper detail when coding and documenting tickets is essential for accurate reporting and maintaining historical ticket data <p> <li> <li> <p> Monitor assigned open tickets contact customers and update tickets on a timely basis <p> <li> <li> <p> Provide responsive support to customers during normal shift hours when scheduled for early and late shifts and as identified for oncall or as requested by management EarlyLate shifts and oncall could be required of the qualified Technical Support Specialist staff <p> <li> <li> <p> Complete all daily tasks and projects <p> <li> <li> <p> Track time daily <p> <li> <ul> <p> <p> <p> <strong> Expectations of the Role <strong> <p> <ul> <li> <p> Provide excellent customer service using the communication methods designated by Relativity <p> <li> <li> <p> <strong> Flexible to work a 9hour MondayFriday overnight shift from 11pm8am CST with a 1hour meal break oncall schedule or other time frames specified by management <strong> <p> <li> <li> <p> <strong> Able to work an 89hour MondayFriday shift from 8am5pm CST with meal break for the first 3 months of onboarding <strong> <p> <li> <li> <p> Demonstrate initiative to learn new skills such as SQL applications and tools to run basic SQL queries <p> <li> <li> <p> Meet identified goals regarding customer service tech support metrics <p> <li> <li> <p> Commitment to and consistent demonstration of core company values <p> <li> <ul> <p> <p> <p> <strong> Your Skills <strong> <p> <ul> <li> <p> Customer support experience <p> <li> <li> <p> Customerfocused and ability to understand expectations <p> <li> <li> <p> Direct experience supporting customers as a primary contact or lead using phone and email <p> <li> <li> <p> Experience troubleshooting complex issues <p> <li> <li> <p> SQL and Windows platform experience <p> <li> <li> <p> Travel 10 of the time <p> <li> <li> <p> LINW1 <p> <li> <ul> <p> <p> <p> <strong> Compensation <strong> <p> <ul> <li> <p> Relativity is committed to competitive fair and equitable compensation practices <p> <li> <ul> <ul> <li> <p> This position is eligible for total compensation which includes a competitive base salary an annual performance bonus target of 10 and longterm incentives The expected salary range for this role is between $54000 and $80000 The final offered salary will be based on several factors including but not limited to the candidates depth of experience skill set qualifications and internal pay equity Hiring at the top end of the range would not be typical to allow for future meaningful salary growth in this position <p> <li> <ul> <p> <p> <p> <p> <p> $54000 $80000 a year <p> <p> Relativity is a diverse workplace with different skills and life experiencesand we love and celebrate those differences We believe that employees are happiest when theyre empowered to be their full authentic selves regardless how you identify <p> <p> <p> <p> <strong> <u> Benefit Highlights <u> <strong> <p> <p> Comprehensive health dental and vision plans <p> <p> Parental leave for primary and secondary caregivers <p> <p> Flexible work arrangements <p> <p> Two weeklong company breaks per year <p> <p> Unlimited time off <p> <p> Longterm incentive program <p> <p> Training investment program <p> <p> <p> <p> <em> All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or national origin disability or protected veteran status or any other legally protected basis in accordance with applicable law <em> <p><p>
Chief Revenue Officer
Company: Canvas
Location: USA
Posted Apr 19, 2024
<p class=jobDescription> <p> Were an early stage tech startup searching for a Chief Revenue Officer with the experience tenacity and creativity to accelerate our growth <p> <p> <strong> Help Shape Our Future <strong> <p> <p> As our inaugural executive sales and marketing role the Chief Revenue Officer will have the opportunity to formulate and implement integrated revenue strategies Reporting directly to the CEO you will oversee all marketing sales customer success and business development playing an essential role in driving revenue growth and market expansion Our dream candidate will be dataobsessed passionate about team building innovative collaborative and a lifelong learner <p> <p> <strong> Key Responsibilities <strong> <p> <ul> <li> <p> <strong> Shape Companywide Strategies <strong> Collaborate with the senior leadership team to shape and align companywide strategies driving growth and market presence <p> <li> <li> <p> <strong> Develop Beloved Brand <strong> Lead the development of a brand that resonates with customers employees and stakeholders creating a lasting impact in the industry You know how to stick out from the crowd with a creative authentic brand identity <p> <li> <li> <p> <strong> Oversee Efficient Marketing and Sales Motion <strong> Direct and supervise marketing activities ensuring highly efficient operations Expertise in SEO ASO SEM conversion rate optimization social media demand generation corporate communications lifecycle marketing and product marketing is essential <p> <li> <li> <p> <strong> Implement Scalable Sales Processes <strong> Develop and implement repeatable sales processes to streamline operations and drive revenue growth Experience with outsourced sales functions is desired Supervise sales personnel optimize performance and identify areas for improvement <p> <li> <li> <p> <strong> Business Development <strong> Spearhead strategic partnerships and integrations that drive revenue and create market expansion in tandem with crossfunctional teams in product operations and finance <p> <li> <ul> <p> <strong> Key Qualifications <strong> <p> <ul> <li> <p> <strong> 10+ Years Leadership Experience Driving Revenue Growth <strong> Prior experience leading an outstanding gotomarket organization including both sales and marketing Gifted presenter in front of colleagues the board and customers Strong preference for tech startup experience <p> <li> <li> <p> <strong> Full Funnel Instrumentation and Unified Customer Profile Expertise <strong> Commitment and experience in instrumenting the funnel from TOFU to BOFU accurately measuring acquisition to retention by customer segment and channel Experience driving creation and utilization of a unified customer profile to enable datadriven decisionmaking across the organization Your obsession with data is infectious <p> <li> <li> <p> <strong> Efficient B2B Marketing and Sales Motion for SMBs <strong> Demonstrated ability to drive highly efficient marketing and sales motions for low CLTV highvolume SMB Sales Versatility in SEO ASO SEM brand authentic storytelling corporate communications lifecycle marketing and product marketing <p> <li> <li> <p> <strong> Impactful People Leadership and Strategic Talent Management <strong> Youre on a continual quest to become the best leader your people need you to be You embody servant leadership and give skillful feedback often You inspire people to achieve more than they believed possible and you have a history of recruiting and building highly effective diverse teams Your superstar employees want to follow you to your next role <p> <li> <li> <p> <strong> Execution <strong> Demonstrates ruthless prioritization organization and drive to excellence You seek out feedback learn from mistakes and lead by example Your colleagues in finance product operations and engineering enjoy collaborating with you to grow and scale the business <p> <li> <ul><p>
Senior Product Manager of Conversion and Enrichment Architecture
Company: Relativity
Location: USA
Posted Apr 19, 2024
<p class=jobDescription> <p> Are you looking to be in a workplace where colleagues inspire one another Are you interested in competitive and impactful benefits Do you prefer flexible work arrangements <p> <p> <p> <p> The Product Management team is looking for a <strong> Senior Product Manager <strong> to lead the roadmap and success ofRelativitys document conversion and enrichment technology to drive efficiency in litigation review These areas of the product are responsible for many enrichments in Processing Imaging PDF ProductionApp and drive many document transformations for review <p> <p> <p> <p> A successful candidate must be energized by building deep customer empathy collaborating with design development discovering opportunities through data analysis and inquiry with customers creating and communicating progress through leading indicators developing strong fluency in cloud architecture and adjacent technologies and navigating ambiguity given the technologys pace of change <p> <p> <p> <p> <p> <p> <strong> Role Responsibilities <strong> <p> <ul> <li> <p> Drive short and longterm roadmap of document conversion and enrichment teams by working closely with both internal and external end users engineering enablement sales teams and other customerfocused teams <p> <li> <li> <p> Work with other data enrichment product managers and stakeholders to create cohesive intuitive enrichment architecture needed to improve user experience of processing and other enrichment consumers in the product <p> <li> <li> <p> Collaborate with sales and marketing to increase adoption of document conversion technology and create artifacts that articulate benefits of document conversion and enrichment <p> <li> <li> <p> Ensure customers have successful experiences by helping Relativity enablement teams and acting with urgency to address any barriers to adoption <p> <li> <ul> <p> <p> <p> <strong> Customer Centric <strong> <p> <ul> <li> <p> Connect with external and internal customers to gain a deep understanding of their workflows and needs and validate our approach to addressing them <p> <li> <li> <p> Ensure we are solving the most pressing problems of our customers The ability to prioritize tasks based on their impact and outcomes is crucial to be successful in this role <p> <li> <li> <p> Speak to internal stakeholders including engineering user researchers and designers about the variety of workflows and end user needs we see across segments and personas <p> <li> <li> <p> Provide product and workflows recommendations grounded in both customer empathy and customer data <p> <li> <li> <p> Communicate our user needs to engineering teams and other internal stakeholders to drive alignment internally on product vision <p> <li> <li> <p> Conduct user and competitive research for their products <p> <li> <ul> <p> <p> <p> <strong> Product Leadership <strong> <p> <ul> <li> <p> Possess an indepth understanding of our product suite Speak about our production from a business and technical approach in a way that internal stakeholders and clients can understand <p> <li> <li> <p> Own the product roadmap and backlog for your products Listen to different internal experts to understand the impact but in the end decide the features that your team should build <p> <li> <li> <p> Work directly with Product Leads to help build a strategy and goals for their products <p> <li> <li> <p> Track and reports on key product metrics that are relevant to your domain and expected outcomes <p> <li> <li> <p> Act as a leader facilitating communication across internal stakeholders and effectively communicate why and gain buyin from the team and Leadership Be responsible for clarifying and resolving conflicts around your product vision <p> <li> <ul> <p> <p> <p> <strong> Technical Leadership <strong> <p> <ul> <li> <p> Work closely with your Engineering counterparts to ensure that the team delivers a product that meets our scalability reliability usability observability efficiency and performance standards <p> <li> <li> <p> Be well versed in technical aspects of cloud platform architecture with deeper technical understanding to communicate with development team members and make informed decisions about the product development <p> <li> <li> <p> Possess the technical acumen needed to understand the technical challenges faced by the team the root cause of incidents and propose effective solutions for them <p> <li> <li> <p> Engage in deep technical discussions with Engineering Managers and Technical Architects to understand the implications that future work could have on your product and customers <p> <li> <ul> <p> <p> <p> <strong> Product Implementation <strong> <p> <ul> <li> <p> Break down large projects into iterative releases Create and share product implementation plans with measurable results for each milestone <p> <li> <li> <p> Anticipate the need to create alignment with crossfunctional teams to solve problems together <p> <li> <li> <p> Help the team to translate validated designs and analysis into story cards with acceptance criteria <p> <li> <li> <p> Develop external and internal facing gotomarket content including product documentation and release notes <p> <li> <ul> <p> <p> <p> <strong> Qualifications <strong> <p> <ul> <li> <p> 35 years of experience in product management building custom software <p> <li> <li> <p> Bachelors degree in business Computer Science Engineering or Design or comparable work experience <p> <li> <li> <p> Solid understanding of software development lifecycle and agile <p> <li> <li> <p> Familiarity and comfort with data including ability to use data to analyze and monitor product health set goals back up assumptions and track success <p> <li> <li> <p> Excited and curious about highly complex problems systems and interactions <p> <li> <li> <p> A team player with proven ability to validate solutions and deliver features from inception to delivery <p> <li> <li> <p> You focus on the details but focus your strategy on the big picture objectives <p> <li> <li> <p> Excellent communicator and presenter both written and verbal <p> <li> <ul> <p> <p> <p> <strong> Compensation <strong> <p> <ul> <li> <p> Relativity is committed to competitive fair and equitable compensation practices <p> <li> <li> <p> This position is eligible for total compensation which includes a competitive base salary an annual performance bonus target of 10 and longterm incentives The expected salary range for this role is between $140000 and $210000 The final salary offered will be based on several factors including but not limited to the candidates depth of experience skill set qualifications and internal pay equity Hiring at the top end of the range would not be typical to allow for future meaningful salary growth in this position <p> <li> <ul> <p> LIKD5 <p> <p> LIKD5 <p> <p> <p> <p> <p> <p> Relativity is a diverse workplace with different skills and life experiencesand we love and celebrate those differences We believe that employees are happiest when theyre empowered to be their full authentic selves regardless how you identify <p> <p> <p> <p> <strong> <u> Benefit Highlights <u> <strong> <p> <p> Comprehensive health dental and vision plans <p> <p> Parental leave for primary and secondary caregivers <p> <p> Flexible work arrangements <p> <p> Two weeklong company breaks per year <p> <p> Unlimited time off <p> <p> Longterm incentive program <p> <p> Training investment program <p> <p> <p> <p> <strong> Transparency in Coverage Information <strong> <p> <p> The Transparency in Coverage Final Rule requires disclosure of the negotiated rates with innetwork providers and the historic allowed amounts paid to outofnetwork providers for all health plans available to employers Files containing this information for the plans covered are published on this page <p> <p> <strong> Link <strong> <a class=fontbold underline fontbold underline postingslink href=httpswwwbcbsilcomasomrfEIN=123456789 rel=noopener noreferrer nofollow target=blank> httpswwwbcbsilcomasomrfEIN=123456789 <a> <p> <p> <p> <p> <em> All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or national origin disability or protected veteran status or any other legally protected basis in accordance with applicable law <em> <p><p>
Senior Fullstack Software Engineer - Search Engine Optimization
Company: Airbnb
Location: USA
Posted Apr 19, 2024
<p class=jobDescription> <p> <strong> The Community You Will Join <strong> <p> <p> The Search Engine Optimization SEO teams mission is to make Airbnb the most visible and best destination for search engine users We build worldclass products that excite and attract guests along with the tools and platform that enable teams across the company to do the same We do this at an incredible scale promoting hundreds of thousands of destinations and experiences spanning a broad range of languages and international locales Being a product infrastructure and growth team we routinely partner with Product UX and Data as well as engineering teams throughout the company to directly influence one of the fastestgrowing free and owned marketing channels <p> <p> <strong> The Difference You Will Make <strong> <p> <p> Were looking for talented engineers who can comfortably work across the stack building bestinclass frontend experiences performant and complex backend services and massive scale data pipelines As a Full Stack Engineer youll work closely with product and design architecture and infra leads as well as data analysts to create new types of landing page experiences Some projects will have you focusing on one particular layer while many others will require you to move across the stack fluidly <p> <p> <strong> A Typical Day <strong> <p> <ul> <li> <p> Design develop and own the deployment of stack spanning features to production <p> <li> <li> <p> Independently collaborate with cross functional partners to unblock project progress reduce ambiguity and refine requirements <p> <li> <li> <p> Routinely communicate project status and progress with internal and external stakeholders owning project outcomes <p> <li> <li> <p> Hold yourself and the team to a high standard of quality frequently looking for ways to improve operations and stability <p> <li> <li> <p> Stay up to date on the newest trends and changes in the SEO field <p> <li> <li> <p> Identify and propose new ideas for improving SEO performance of Airbnbs products and services <p> <li> <ul> <p> <strong> Your Expertise <strong> <p> <ul> <li> <p> 5+ years of relevant software development industry experience in a fast paced high growth tech environment <p> <li> <li> <p> Proficient in one or more backend languages and frameworks <strong> Java <strong> C C++ Python Scala Hive Airflow <p> <li> <li> <p> Proficient in one or more JavaScript frameworks <strong> React <strong> Backbone Angular or Ember <p> <li> <li> <p> Experience with web development best practices such as AB testing continuous integration and continuous delivery <p> <li> <li> <p> Ability to work in areas outside of your usual comfort zone and show motivation for personal growth <p> <li> <li> <p> Comfortable working across the stack implementing and shipping changes on both the frontend and backend <p> <li> <li> <p> Experience working directly with cross functional partners in UX and product <p> <li> <ul> <p> <strong> Your Location <strong> <p> <p> This position is US Remote Eligible The role may include occasional work at an Airbnb office or attendance at offsites as agreed to with your manager While the position is Remote Eligible you must live in a state where Airbnb Inc has a registered entity <a class=fontbold underline fontbold underline fontbold underline href=httpscareersairbnbcom rel=noopener noreferrer nofollow target=blank> Click here <a> for the uptodate list of excluded states This list is continuously evolving so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity your recruiter will inform you what states you are eligible to work from <p> <p> <strong> Our Commitment To Inclusion amp Belonging <strong> <p> <p> Airbnb is committed to working with the broadest talent pool possible We believe diverse ideas foster innovation and engagement and allow us to attract creativelyled people and to develop the best products services and solutions All qualified individuals are encouraged to apply <p> <p> We strive to also provide a disability inclusive application and interview process If you are a candidate with a disability and require reasonable accommodation in order to submit an application please contact us at <a class=fontbold underline fontbold underline fontbold underline href=mailtoreasonableaccommodationsairbnbcom rel=noopener noreferrer nofollow target=blank> reasonableaccommodationsairbnbcom <a> Please include your full name the role youre applying for and the accommodation necessary to assist you with the recruiting process <p> <p> We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application <p><p>
Group Product Manager - Funding
Company: Kraken
Location: USA
Posted Apr 19, 2024
<p class=jobDescription> <h1> <strong> Building the Future of Crypto <strong> <h1> <p> Our Krakenites are a worldclass team with crypto conviction united by our desire to discover and unlock the potential of crypto and blockchain technology <p> <p> <p> <p> <strong> What makes us different <strong> <p> <p> Kraken is a missionfocused company rooted in crypto values As a Krakenite youll join us on our mission to accelerate the global adoption of crypto so that everyone can achieve financial freedom and inclusion For over a decade Krakens focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world <p> <p> <p> <p> Before you apply please read the <a class=fontbold underline fontbold underline postingslink href=httpswwwkrakencomculture rel=noopener noreferrer nofollow target=blank> <u> Kraken Culture <u> <a> page to learn more about our internal culture values and mission <p> <p> <p> <p> As a fully remote company we have Krakenites in 60+ countries who speak over 50 languages Krakenites are industry pioneers who develop premium crypto products for experienced traders institutions and newcomers to the space Kraken is committed to <a class=fontbold underline fontbold underline postingslink href=httpsblogkrakencomcryptoeducationsecurityatkraken rel=noopener noreferrer nofollow target=blank> <u> industryleading security <u> <a> <a class=fontbold underline fontbold underline postingslink href=httpsblogkrakencomcategorycryptoeducation rel=noopener noreferrer nofollow target=blank> <u> crypto education <u> <a> and <a class=fontbold underline fontbold underline postingslink href=httpsblogkrakencomcryptoeducationsupportatkraken rel=noopener noreferrer nofollow target=blank> <u> worldclass client support <u> <a> through our products like <a class=fontbold underline fontbold underline postingslink href=httpsprokrakencom rel=noopener noreferrer nofollow target=blank> <u> Kraken Pro <u> <a> <a class=fontbold underline fontbold underline postingslink href=httpswwwkrakencomenusnft rel=noopener noreferrer nofollow target=blank> <u> Kraken NFT <u> <a> and <a class=fontbold underline fontbold underline postingslink href=httpsfutureskrakencomwallets rel=noopener noreferrer nofollow target=blank> <u> Kraken Futures <u> <a> <p> <p> <p> <p> <strong> Become a Krakenite and build the future of crypto <strong> <p> <p> <strong> Proof of work <strong> <strong> The team <strong> The Funding Product Portfolio team is responsible for building worldclass fiat funding and crypto onramp deposits and offramp withdrawals experiences Whether its acting as a bridge between traditional finance and crypto fiat funding or as a onramp for clients to decentralized finance crypto funding our vision is to provide clients with a funding experience that is so easy and intuitive that the friction to get up and running with Kraken product feels nonexistent <p> <p> <strong> The opportunity <strong> <p> <ul> <li> <p> Manage a high performing team of Product Managers within Funding deploying a diverse set of people management techniques to achieve savage levels of accountability while building a culture of openness collaboration sticktoitiveness and career growth <p> <li> <li> <p> Champion a culture of outcomes over activity where we default to proving the value of our work either quantitatively or qualitatively over an assumption of value <p> <li> <li> <p> Evangelize the asymmetric benefits of experimentation creating an environment bordering on religion where we take calculated risks on twoway door decisions knowing that we will learn a lot of lessons on what doesnt work <p> <li> <li> <p> Create and communicate the overall product strategy roadmap and business plan for Funding ensuring that stakeholders across the company are aligned with the direction and up to date on progress <p> <li> <li> <p> Build a high trust culture with the Funding Engineering and Design teams creating a symbiotic relationship where everything we do is positive sum for one another and our clients <p> <li> <li> <p> Collaborate proactively with crossfunctional stakeholders Product Support Operations etc to empower our teams success as well as other departments success <p> <li> <li> <p> Establish goals metrics and KPIs so that you can thoroughly understand the performance of our products and team over time <p> <li> <li> <p> Implement valueadded process improvements within and outside the team without letting the process become The Thing <p> <li> <ul> <p> <strong> Skills you should HODL <strong> <p> <ul> <li> <p> Interest and alignment in Krakens mission to accelerate the global adoption of crypto so that everyone can achieve true financial freedom and inclusion <p> <li> <li> <p> 6+ years experience working on funding related products including 4+ years experience leading high performing product teams <p> <li> <li> <p> Demonstrated experience delivering endtoend clientfacing funding solutions ideally both fiat funding and crypto <p> <li> <li> <p> Adept at qualitative and quantitative analysis knowing when to favor anecdote over data and vice versa <p> <li> <li> <p> Mastery at stakeholder management and conflict resolution comfortable interacting with diverse personalities and skills <p> <li> <li> <p> Macrotomicro versatility strategic big picture mindset coupled with a keen attention to detail and ability to dive deep and understand micro interactions <p> <li> <li> <p> Outstanding organizational and communication skills and the ability to balance competingcontradictory priorities <p> <li> <li> <p> Exceptional communication and presentation skills <p> <li> <ul> <p> LIRemote LIJH2 <p> <p> Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents backgrounds contributions and unique perspectives We hire strictly based on merit meaning we seek out the candidates with the right abilities knowledge and skills considered the most suitable for the job We encourage you to apply for roles where you dont fully meet the listed requirements especially if youre passionate or knowledgable about crypto <p> <p> <p> <p> As an equal opportunity employer we dont tolerate discrimination or harassment of any kind Whether thats based on race ethnicity age gender identity citizenship religion sexual orientation disability pregnancy veteran status or any other protected characteristic as outlined by federal state or local laws <p> <p> <strong> Stay in the know <strong> <p> <p> <a class=fontbold underline fontbold underline postingslink href=httpstwittercomkrakenfx rel=noopener noreferrer nofollow target=blank> <u> Follow us on Twitter <u> <a> <p> <p> <a class=fontbold underline fontbold underline postingslink href=httpsblogkrakencom~text=Enter20your20email20address rel=noopener noreferrer nofollow target=blank> <u> Learn on the Kraken Blog <u> <a> <p> <p> <a class=fontbold underline fontbold underline postingslink href=httpswwwlinkedincomcompanykrakenexchange rel=noopener noreferrer nofollow target=blank> <u> Connect on LinkedIn <u> <a> <p><p>
Technical Support Specialist - Government
Company: Relativity
Location: USA
Posted Apr 19, 2024
<p class=jobDescription> <p> Are you looking to be in a workplace where colleagues inspire one another Are you interested in competitive and impactful benefits Do you prefer flexible work arrangements <p> <p> <p> <p> The Technical Support Specialist provides technical support aligned with a specific product vertical to a mix of technical and nontechnical customers by diagnosing troubleshooting repairing and debugging complex software andor networked systems You will have frequent phone and email interaction with our customers and require the development of indepth technical product SQL network and server knowledge and exceptional customer service skills <p> <p> <p> <p> On a daily basis the Technical Support Specialist creates resolves and maintains tickets while working within their product vertical to resolve issues and escalate tickets to other teams and verticals It is essential that the Technical Support Specialist maintains accurate records of all activities and interactions in Salesforce and responds to clients within identified service level agreements You will inform management of important issues regarding personnel performance client perception and project statuses and work with colleagues to ensure quality service This role will report to the Manager of Customer Support <p> <p> <p> <p> The working hours are MondayFriday with a 9hour shift ranging from 1pm12am Central US United States Time <p> <p> <p> <p> Due to specific client contract requirements this position requires that the successful candidate be a US citizen As a condition of your role supporting the RelativityOne Government product you are required to obtain a Public Trust clearance The process for obtaining the Public Trust clearance will be handled by the federal government and could include additional background screening regarding criminal history drug use financial records and a character assessment If you are unable to obtain the Public Trust clearance you will be unable to work on the RelativityOne Government product and your employment if still in effect may be terminated <p> <p> <p> <p> <p> <p> <strong> Your Role in Action Technical SkillsResponsibilities <strong> <p> <ul> <li> <p> Use SQL applications and tools to run basic SQL queries <p> <li> <li> <p> Respond to client questions problems and work requests on a daily basis <p> <li> <li> <p> Develop an expertise in company products and services and the initiative to take an active role in sharing this knowledge with customers <p> <li> <li> <p> Partner with senior level team members as needed to troubleshoot and resolve customer incidents <p> <li> <li> <p> Have or develop the experience to capably perform the Technical Support Specialist position responsibilities <p> <li> <ul> <p> <p> <p> <strong> Policy and Procedure Skills <strong> <p> <ul> <li> <p> Follow appropriate procedures for creating categorizing updating escalating transitioning and resolving tickets Attention to proper detail when coding and documenting tickets is essential for accurate reporting and maintaining historical ticket data <p> <li> <li> <p> Monitor assigned open tickets contact customers and update tickets on a timely basis <p> <li> <li> <p> Provide responsive support to clients during normal shift hours when scheduled for early and late shifts and as identified for oncall or as requested by management EarlyLate shifts and oncall could be required of the qualified Technical Support Specialist staff <p> <li> <li> <p> Complete all daily tasks and projects <p> <li> <li> <p> Track time daily <p> <li> <ul> <p> <p> <p> <strong> Expectations of the Role <strong> <p> <ul> <li> <p> Is flexible to work a 9hour MondayFriday shift ranging from 1pm12am CST with a 1hour meal break oncall schedule or other time frames specified by management <p> <li> <li> <p> Able to work a 9hour MondayFriday shift from 8am5pm CST with meal break for the first 3 months of onboarding <p> <li> <li> <p> Obtain Public Trust clearance within the defined timeline provided by management <p> <li> <li> <p> Provide excellent customer service using the communication methods designated by Relativity <p> <li> <li> <p> Demonstrate initiative to learn new skills such as SQL applications and tools to run basic SQL queries <p> <li> <li> <p> Meet identified goals regarding customer service tech support metrics <p> <li> <li> <p> Commitment to and consistent demonstration of core company values <p> <li> <ul> <p> <p> <p> <strong> Your Skills <strong> <p> <ul> <li> <p> Customer support experience <p> <li> <li> <p> Clientfocused and ability to understand expectations <p> <li> <li> <p> Direct experience supporting clients as a primary contact or lead using phone and email <p> <li> <li> <p> Experience troubleshooting complex issues <p> <li> <li> <p> SQL and Windows platform experience <p> <li> <li> <p> Travel 10 of the time <p> <li> <li> <p> LINW1 <p> <li> <ul> <p> <p> <p> <strong> Compensation <strong> <p> <ul> <li> <p> Relativity is committed to competitive fair and equitable compensation practices <p> <li> <ul> <ul> <li> <p> This position is eligible for total compensation which includes a competitive base salary an annual performance bonus target of 10 and longterm incentives The expected salary range for this role is between $54000 and $80000 The final offered salary will be based on several factors including but not limited to the candidates depth of experience skill set qualifications and internal pay equity Hiring at the top end of the range would not be typical to allow for future meaningful salary growth in this position <p> <li> <ul> <p> <p> <p> <p> <p> $54000 $80000 a year <p> <p> Relativity is a diverse workplace with different skills and life experiencesand we love and celebrate those differences We believe that employees are happiest when theyre empowered to be their full authentic selves regardless how you identify <p> <p> <p> <p> <strong> <u> Benefit Highlights <u> <strong> <p> <p> Comprehensive health dental and vision plans <p> <p> Parental leave for primary and secondary caregivers <p> <p> Flexible work arrangements <p> <p> Two weeklong company breaks per year <p> <p> Unlimited time off <p> <p> Longterm incentive program <p> <p> Training investment program <p> <p> <p> <p> <em> All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or national origin disability or protected veteran status or any other legally protected basis in accordance with applicable law <em> <p><p>
Business Insurance Operations Representative
Company: Newfront
Location: USA
Posted Apr 19, 2024
<p class=jobDescription> <p> Insurance is a trillion dollar market that is fundamental to society yet it has not modernized until now <p> <p> <p> <p> Newfront is building the modern insurance experience <p> <p> <p> <p> Weve reimagined the experience for clients prospects and employees altering the way people create understand select transact and use insurance Were changing the approach so that it starts and ends with the client not the product and empowering people for moments that matter <p> <p> <p> <p> Our unique approach recognizes both the vast potential of technology and the fundamental role of insurance experts Were a technologydriven company with DEampI in our DNA <a class=fontbold underline fontbold underline postingslink href=httpswwwnewfrontcomcareersourvalues rel=noopener noreferrer nofollow target=blank> and strong values <a> we believe people matter most <p> <p> <p> <p> Our mission is to define the future of the insurance industry while instilling a high performance culture in combination with living our Work Love Play ethos each day We value balanced lives and are passionate about creating a culture of wellness that results in healthier happier and more productive employees and more successful clients <p> <p> <p> <p> <p> <p> Summary This position is responsible for companywide support for postbind support activities reporting into the Central Operations Manager The person in this position will play a key role in Newfronts growth and success by entering accurate client information into Newfronts proprietary software and partner with property and casualty service team members to set up client data for postbind support activities Export data for reporting purposes ensuring KPIs are met consistently and acting as the single point of contact for servicing teams in onboarding new clients and ongoing account support <p> <p> <p> <p> This position is an hourly nonexempt and fulltime role and will be reporting to the Central Operations Certificates Manager This is a US based hybrid or remote role <strong> required to work until 4pm PST MF <strong> with the option to work from any of Newfronts office locations Will be considered hybrid if living within 25 miles of a Newfront office location LIRemote <p> <p> <p> <p> <p> <p> <strong> What Youll Be Responsible For <strong> <p> <ul> <li> <p> Verifying clients property and casualty insurance coverage to support account maintenance including processing renewals issuing evidence of property casualty identification cards <p> <li> <li> <p> Utilize multiple sources of data and SOPs to provide a consistent output <p> <li> <li> <p> Act as a primary point of contact for servicing teams to facilitate client onboarding <p> <li> <li> <p> Optimizing SalesForce data to ensure Service Level Agreements are consistently met <p> <li> <li> <p> Participate in UAT exercise as needed and help stabilize new technology products <p> <li> <li> <p> Executing on operational projects within an established framework <p> <li> <li> <p> Assist with miscellaneous duties and projects as assigned <p> <li> <ul> <p> <p> <p> <strong> Qualifications <strong> <p> <ul> <li> <p> 5+ years of insurance industry or client support experience <p> <li> <li> <p> Solid communication skills writing and presentation preparation <p> <li> <li> <p> Excellent customer service skills professionalism and tact with the ability to forge relationships and build trust with vendors clients and internal stakeholders <p> <li> <li> <p> Ability to be resourceful take initiative and work independently to solve problems <p> <li> <li> <p> Works well with others in a fast paced environment and be responsive to coworkers and colleagues <p> <li> <li> <p> Adaptability and flexibility to respond to client and team needs <p> <li> <li> <p> Strong time management skills and ability to manage competing priorities and high volumes <p> <li> <li> <p> Ability to learn and adopt and train use of technology systems and software applications <p> <li> <li> <p> Ability to review internalexternal deliverables to ensure accuracy <p> <li> <ul> <p> <p> <p> <strong> Preferred Knowledge Skills and Abilities <strong> <p> <ul> <li> <p> Experience as a team leader or senior team member in charge of a major function <p> <li> <li> <p> Ability to train delegate provide oversight and give feedback <p> <li> <li> <p> Bachelors degree in a related field or equivalent education training or experience <p> <li> <li> <p> Proficient knowledge and use of Google Drive Microsoft Office and advanced complexities of features <p> <li> <ul> <p> <p> <p> <p> <p> $45000 $65000 a year <p> <p> The pay range for this position in California Washington Colorado and New York at commencement of employment is expected to be between $45000 and $65000yr however base pay offered may vary depending on multiple individualized factors including market location jobrelated knowledge skills and experience The total compensation package for this position may also include other elements including a bonus restricted stock units and discretionary awards in addition to a full range of medical financial andor other benefits including 401k eligibility and various paid time off benefits such as vacation sick time and parental leave dependent on the position offered Details of participation in these benefit plans will be provided if an employee receives an offer of employment If hired employee will be in an atwill position and the Company reserves the right to modify base salary as well as any other discretionary payment or compensation program at any time including for reasons related to individual performance Company or individual departmentteam performance and market factors <p> <p> <p> <p> <p> <p> <strong> At Newfront we are committed to hiring diverse talent and supporting an inclusive workplace environment If you are excited about a role at Newfront but feel youre missing a few of the qualifications we still encourage you to apply and tell us about yourself You may just be the next Newfront team member that we are looking for <strong> <p> <p> <p> <p> Newfront is proud to be an equal opportunity workplace Diversity is in our DNA and we believe that creating an inclusive workplace elevates the value we are able to bring to our customers and employees alike All qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin genetic information disability veteran status or any other applicable status protected by state or local law <p> <p> <p> <p> If you require reasonable accommodations throughout the application or interview process please contact us at careersnewfrontcom For information regarding how Newfront collects and uses personal information please review our <a class=fontbold underline fontbold underline postingslink href=httpswwwnewfrontcomprivacy rel=noopener noreferrer nofollow target=blank> <u> Privacy Policy <u> <a> <p><p>
Staff Data Scientist
Company: Tanium
Location: USA
Posted Apr 19, 2024
<p class=jobDescription> <p> <strong> The Basics <strong> <p> <p> We are seeking a seasoned Staff Data Scientist with a strong mathematical foundation to join Taniums AI team Tanium is the firstmover in delivering on the promise of autonomous endpoint management AEM Powered by Tanium AI AEM will deliver comprehensive autonomous management of endpoints including security incident response patching change management and performance monitoring capabilities <p> <p> The Staff Data Scientist will work closely with crossfunctional teams to lead the design development and deployment of advanced models that deliver autonomous action across Taniums suite of solutions Particular focus will be on the development of the algorithms that serve as inputs AI results eg confidence scoring <p> <p> <strong> What youll do <strong> <p> <ul> <li> <p> Conduct research and analysis to identify data patterns and trends that can be leveraged for AI model development <p> <li> <li> <p> Design develop and implement machine learning algorithms and statistical models to power AI results and actions <p> <li> <li> <p> Ensure AI model development incorporates all necessary guardrails that always allows the user to be in control <p> <li> <li> <p> Lead testing processes to assess and continuously enhance AI performance <p> <li> <li> <p> Collaborate with crossfunctional teams including software engineers product managers and data engineers to integrate AI solutions into our AEM capabilities <p> <li> <li> <p> Monitor and optimize AI models for performance scalability accuracy and reliability in realworld applications <p> <li> <li> <p> Stay updated with the latest advancements in AI machine learning and related fields to drive innovation within the company <p> <li> <ul> <p> <strong> Were looking for someone with <strong> <p> <ul> <li> <p> Education <p> <ul> <li> <p> Bachelors degree in Computer Science Mathematics Statistics or related field advanced degree preferred or equivalent work experience <p> <li> <ul> <li> <li> <p> Experience and skills <p> <ul> <li> <p> Proven experience in a data scientist role 8+ years with a track record of developing and deploying AI models in a production environment <p> <li> <li> <p> Proficiency in programming languages for data analysis and machine learning <p> <li> <li> <p> Indepth knowledge of mathematical concepts including linear algebra calculus probability and statistics <p> <li> <li> <p> Experience with machine learning frameworks <p> <li> <li> <p> Excellent problemsolving skills and ability to work in a fastpaced collaborative environment <p> <li> <ul> <li> <ul> <p> <strong> About Tanium <strong> <p> <p> Tanium the industrys only provider of converged endpoint management XEM leads the paradigm shift in legacy approaches to managing complex security and technology environments Only Tanium protects every team endpoint and workflow from cyber threats by integrating IT Operations Security and Risk into a single platform that delivers comprehensive visibility across devices a unified set of controls and a common taxonomy for a single shared purpose to protect critical information and infrastructure at scale Tanium has been named to the Forbes Cloud 100 list for six consecutive years and ranks on Fortunes list of the Best Large Workplaces in Technology In fact more than half of the Fortune 100 and the US armed forces trust Tanium to protect people defend data secure systems and see and control every endpoint team and workflow everywhere Thats the power of certainty Visit <a class=fontbold underline fontbold underline fontbold underline href=httpwwwtaniumcom rel=noopener noreferrer nofollow target=blank> wwwtaniumcom <a> and follow us on <a class=fontbold underline fontbold underline fontbold underline href=httplinkedin rel=noopener noreferrer nofollow target=blank> LinkedIn <a> and <a class=fontbold underline fontbold underline fontbold underline href=httptwitter rel=noopener noreferrer nofollow target=blank> Twitter <a> <p> <p> <strong> On a mission Together <strong> <p> <p> At Tanium we are stewards of a culture that emphasizes the importance of collaboration respect and diversity In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges we are strengthened by our unique perspectives and by our collective actions <p> <p> We are an organization with stakeholders around the world and its imperative that the diversity of our customers and communities is reflected internally in our team members We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things <p> <p> Each of our team members has 5 days set aside as volunteer time off VTO to contribute to the communities they live in and give back to the causes they care about most <p> <p> <strong> What youll get <strong> <p> <p> The annual base salary range for this fulltime position is $130000 to $385000 This range is an estimate for what Tanium will pay a new hire The actual annual base salary offered may be adjusted based on a variety of factors including but not limited to location education skills training and experience <p> <p> In addition to an annual base salary team members will receive equity awards and a generous benefits package consisting of medical dental and vision plan family planning benefits health savings account flexible spending account transportation savings account 401k retirement savings plan with company match life accident and disability coverage business travel accident insurance employee assistance programs disability insurance and other wellbeing benefits <p> <p> <p> <p> For more information on how Tanium processes your personal data please see our <a class=fontbold underline fontbold underline fontbold underline href=httpswwwtaniumcomprivacypolicy rel=noopener noreferrer nofollow target=blank> Privacy Policy <a> <p><p>