Excellent Customer Experience Jobs in New York City, NY

1,675,284 open positions · Updated daily

Looking for Excellent Customer Experience jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the New York City, NY area.

Front-End Developer- AI Trainer

Company: DataAnnotation

Location: New York, NY

Posted Feb 21, 2025

A bachelor’s degree (completed or in progress). Proficiency in at least one of the following programming languages or frameworks: JavaScript, TypeScript, Python…

Senior Software Engineer - Blockchain Infrastructure

Company: dYdX

Location: New York, NY

Posted Feb 20, 2025

Build software tools to inspect blockchain state and troubleshoot consensus failures. Ensure best practices within the engineering team through guidance on…

Senior Accountant

Company: BRC - Bowery Residents' Committee, Inc.

Location: Manhattan, NY

Posted Feb 24, 2025

A 403(b) pension plan with a matching benefit paid by BRC. Monitor funder payments and non-payments. Maintaining and updating monthly schedules of prepaid…

Customer Success Manager

Company: Artera

Location: Kansas City, MO

Posted Feb 25, 2025

Artera, a patient communication platform, aims to revolutionize healthcare customer service by enabling two-way conversations between patients and healthcare teams across multiple channels. With over 500 healthcare providers using their services, Artera has facilitated more than 1 billion messages for 40+ million patients annually. The company has consistently been recognized for its innovative technology, business growth, and award-winning culture. Artera is currently seeking a Customer Success Manager to drive success for a diverse portfolio of 80-100 small to mid-sized healthcare customers. The ideal candidate will have at least 1 year of experience in a customer-facing role or 2+ years in the healthcare industry with transferable skills in client management. They should possess strong communication skills, a strategic and proactive mindset, and an understanding of healthcare workflows and revenue cycle management.

Product Business Support Analyst I (243348)

Company: Newmark

Location: New York, NY

Posted Feb 27, 2025

Utilize Excel VBA and macros to develop, maintain, and optimize products along with data analysis and reporting tools.

Process Delivery Specialist-Procure to Pay

Company: IBM

Location: PH Taguig City

Posted Feb 24, 2025

The Finance & Admin Business Analyst plays a crucial role in maintaining IBM's financial integrity. Key responsibilities include identifying duplicate reimbursements, assessing deviations in expenses, evaluating high-spending employees, and ensuring adherence to company policies. The ideal candidate should have a degree in Accounting, Finance, or a related field, with strong Excel skills and experience in accounting software. Excellent communication skills and flexibility are also required.

Recruiter/Sales Specialist (Contractor)

Company: Healthcare Abroad

Location: Australia, New Zealand or Bali/Asia

Posted Feb 19, 2025

Healthcare Abroad is seeking a Recruiter-Sales Specialist to focus on Australian placements. Key responsibilities include candidate placement, business development, candidate support, and CRM management. The ideal candidate should have recruitment or sales experience, strong communication skills, and be proactive and self-motivated. The role offers a fully remote position, a rewarding career, competitive salary, and the opportunity to join an expanding company.

Process Innovation Professional - Lead to Cash

Company: IBM

Location: PH Quezon City

Posted Feb 27, 2025

The role involves preparing monthly cash collection forecasts, setting collection targets, managing a team, and ensuring compliance with various standards. The ideal candidate should have strong leadership skills, excellent communication abilities, and proficiency in MS Office tools. Experience in a supervisory capacity, preferably in a multinational setting, and knowledge of SAPGetPaidARCollect are advantageous.

Customer Service - Mandarin & Cantonese

Company: Melody Benefits

Location: Brooklyn, NY

Posted Feb 24, 2025

Manage high volumes of incoming calls, addressing customer needs and resolving issues efficiently. Strong phone communication skills, active listening, and…

HVAC/R Service Technician

Company: Confidential

Location: New York State

Posted Feb 27, 2025

Well established Mechanical Contractor located in Syracuse, NY is seeking qualified candidates with 5+ years of commercial rack experience to fill commercial…

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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