Excellent Customer Experience Jobs in New York City, NY

Positions 1,675,284 Updated daily

Looking for Excellent Customer Experience jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the New York City, NY area.

Graphic Illustrator Specialist

Company: Macy’s

Location: New York, NY

Posted Oct 11, 2025

Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. Communication and Collaboration: Excellent written…

Project Manager II

Company: 1199SEIU Family of Funds

Location: New York, NY

Posted Oct 11, 2025

Develop and maintain detailed project plans, coordinate project resources, track milestones and deliverables, provide scope management and change control,…

Software Engineer

Company: Finch Legal

Location: New York, NY

Posted Oct 11, 2025

Collaborate Cross-Functionally: Partner with product, ops, design, and legal experts to define and deliver real-world impact.

Residential Carpenter / Jack of all Trades

Company: Yorkville Repairs & Contracting LLC

Location: New York, NY

Posted Oct 11, 2025

Owns full set of personal hand tools; company provides all power tools and specialty equipment. Must have minor plumbing and electrical knowledge (installation-…

Pharmacist - (Temporary) Cancer Center, Midwood Brooklyn

Company: NYU Langone Health

Location: Brooklyn, NY

Posted Oct 11, 2025

Responsibilities include ensuring compliance with all applicable state and federal regulations, licensing requirements and professional standards pertaining to…

Construction Laborer/Driver

Company: ABCO MAINTENANCE INC. (BIC# 1854)

Location: Staten Island, NY

Posted Oct 11, 2025

This hands-on role includes repairs, deliveries, and transportation support. ABCO Facility Maintenance is hiring a reliable Construction Laborer & Driver in…

Vulnerability Management Analyst 2

Company: New York University

Location: New York, NY

Posted Oct 11, 2025

And 3+ years Experience with Splunk SPL and Splunk Dashboard Studio, Internet of Things search engines (e.g. Censys, Shodan), scanning a large enterprise…

Frequently Asked Questions

What are the typical salary ranges for CX roles at different seniority levels?
Entry‑level CX analysts earn $55k–$70k, mid‑level roles such as Customer Success Managers or CX Analysts command $70k–$95k, senior positions like CX Directors or Lead Voice‑of‑Customer Specialists range $95k–$130k, and executive CX leaders can reach $130k–$200k, depending on scope and industry (e.g., SaaS or fintech). These ranges reflect experience with tools like Salesforce, Zendesk, Medallia, and data platforms such as Tableau or Power BI.
What skills and certifications are most valued in CX positions?
Top technical skills include proficiency with CRMs (Salesforce, HubSpot), CX platforms (Gainsight, Medallia), analytics tools (Tableau, Power BI, Mixpanel), and SQL or Python for data extraction. Certifications such as Certified Customer Experience Professional (CCXP), Salesforce Administrator, Zendesk Support Specialist, and Six Sigma Green Belt are highly regarded and typically double the base salary within the same role.
Can CX jobs be performed remotely?
Yes—most CX roles, especially Customer Success Managers, CX Analysts, and Voice‑of‑Customer Leads, are fully remote or hybrid. Companies provide cloud‑based platforms (e.g., Gainsight, Zendesk, Medallia) and collaboration tools (Slack, Miro, Figma) that enable distributed teams to manage customer journeys from any location.
What does the career progression look like in CX?
A typical path starts with a CX Analyst or Support Specialist, progresses to Customer Success Manager or CX Designer, then moves into Lead or Director positions overseeing strategy and data, and eventually advances to VP of Customer Experience or Chief Customer Officer, where you set company‑wide CX vision and metrics.
What industry trends are shaping CX today?
Key trends include AI‑driven conversational agents, predictive sentiment analytics, real‑time NPS dashboards, omnichannel journey mapping, and the integration of chat, voice, and social media into a unified CX platform. Companies are also investing in customer data platforms (CDPs) to personalize experiences and in continuous feedback loops to reduce churn.

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