Excellent Customer Experience Jobs in Remote

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Looking for Excellent Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Remote area.

Industry Account Executive for National Reconnaissance Office and National Geospatial-Intelligence Agency

Company: Planet

Location: Remote

Posted Jan 23, 2025

Planet is a global company that designs, builds, and operates the largest constellation of imaging satellites, delivering empirical data via a cloud-based platform. They are seeking a National Geospatial Intelligence Agency (NGA) and National Reconnaissance Office (NRO) Account Executive based in the Washington, D.C. metro area. The role involves managing existing contracts, expanding sales growth, and developing new business opportunities with NGA and NRO. The ideal candidate should have 6-8 years of experience in the US Department of Defense or Intelligence Community, a Bachelor's degree, U.S. citizenship, and a TS/SCI security clearance. They should also have experience in Software and/or Data as a Service sales, prospecting, and closing deals with Federal customers.

Senior Software Engineer, Login Identity Platform

Company: Oscar Health

Location: Remote

Posted Jan 23, 2025

Oscar Health is hiring a Senior Software Engineer for the Login Identity Platform. The role involves architecting and building the next generation of authentication and authorization for Oscar Health. The ideal candidate should have a deep understanding of Python, expertise in Flask, and experience with protocols such as OAuth 2.0, SAML, SCIM, and OpenID Connect. The position offers a base pay of $174,400 - $228,900 per year, employee benefits, and company equity grants. The candidate will work closely with cross-functional teams to implement and manage identity tooling and governance engines, design and maintain software applications, and integrate workforce identity tools into SAAS tools. The role requires 4+ years of experience as a Software Developer or Software Engineer in Python and a strong understanding of identity protocols such as SAML, OIDC, and SCIM.

Associate Recruiter

Company: GlossGenius

Location: New York, NY / Remote

Posted Jan 23, 2025

Staff Software Engineer

Company: Oscar Health

Location: New York, NY / Remote

Posted Jan 23, 2025

Senior CICS Mainframe Systems Programmer

Company: Ensono

Location: Remote

Posted Jan 23, 2025

Ensono is seeking a candidate with extensive experience in the zSeries (mainframe) platform, particularly with CICS TS and OEM product support. The role involves providing premium software support and services to Ensono's mainframe clients related to CICS, including fulfilling customer service orders, primary support for reported problems, and 24/7 support across multiple time zones. The candidate will also assist in customer migrations, disaster recovery tasks, and product upgrades. Ensono values flexibility, work-life balance, and offers benefits such as unlimited PTO, health plans, and a 401(k) match.

Senior Software Engineer, Backend - Platform (Infra Core Reliability Team)

Company: Coinbase

Location: Remote

Posted Jan 23, 2025

Coinbase is seeking a Senior Software Engineer to join the Core Reliability Team, a vital part of the Infrastructure org. The role involves promoting reliability culture, scaling the system by 10-20x, and securing service configurations. The ideal candidate should have at least 5+ years of experience in software engineering, strong technical skills, and excellent communication abilities. They should be passionate about building an open financial system and be comfortable working in a rapid growth environment.

Senior Software Engineering Manager - Core & Growth

Company: Sanity.io

Location: Remote

Posted Jan 23, 2025

Sanityio is seeking an Engineering Manager for Core and Growth to lead a team focusing on the central hub for their Content Operating System and product growth initiatives. The role involves building a compelling onboarding experience, investing in product-led growth, and collaborating with other teams to reimagine Sanity's Core UI and developer-focused tooling. The ideal candidate should have 4+ years of engineering leadership experience, strong technical skills, and the ability to mentor and support a team. The company offers a positive, flexible work environment, comprehensive health plans, and competitive compensation.

Technical Senior Manager, SecOps | Remote, US

Company: Coalfire

Location: Remote

Posted Jan 23, 2025

Coalfire is seeking a Technical Senior Manager to oversee Security Operations, including SIEM management, continuous monitoring, and vulnerability management services. The role involves balancing hands-on technical responsibilities with team management, acting as a technical escalation point, and collaborating with internal teams for operational excellence. The ideal candidate should have 7+ years of hands-on experience in technical roles, strong technical expertise with SIEM platforms and vulnerability management tools, and proven ability to manage operational processes and handle escalations.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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