Excellent Customer Experience Jobs in Remote

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Looking for Excellent Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Remote area.

Senior Product Marketing Manager

Company: Pie Insurance

Location: Gunnison, CO / Remote

Posted Jan 23, 2025

UM/UIM Represented Bodily Injury Adjuster - CST/PST - Remote

Company: Allstate

Location: Remote

Posted Jan 23, 2025

Allstate is seeking a Represented Adjuster for a remote home-based role, focusing on handling Texas and California claims. The role involves investigating automobile accidents, assessing coverage and damages, and providing exceptional customer service. The adjuster will communicate with customers and attorneys via various channels, negotiate settlements, and solve problems using innovative tools. Qualifications include 3+ years of liability investigations, bodily injury claim evaluations, and negotiation experience, along with proficient communication skills and familiarity with insurance policies. Allstate offers a competitive salary, comprehensive benefits, and a flexible work environment. The role is not available for California, Alaska, Hawaii, or Puerto Rico residents.

Commercial Leader

Company: GE Aerospace

Location: Indianapolis, IN / Remote

Posted Jan 23, 2025

The Commercial Leader on the Services Sourcing team at GE Aerospace will strategize and manage relationships with key suppliers, focusing on aftermarket opportunities in maintenance, repair, and overhaul. This role involves leading cross-functional teams, negotiating deals, and making high-level decisions. The ideal candidate will have a degree and 5+ years of sourcing experience, or equivalent. Desired qualities include global business experience, strong communication, trust-building skills, and commercial creativity. The salary range is $126,700 - $180,000, with additional benefits including healthcare, retirement plans, and tuition assistance.

Senior Director, Business Opertions

Company: Equinix, Inc

Location: Frisco, TX / Remote

Posted Jan 23, 2025

Senior Customer Marketing Manager - Localization - (Seattle, WA)

Company: Samsara Inc.

Location: Remote

Posted Jan 23, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking a Customer Lifecycle Marketing Manager to internationalize their customer lifecycle program. The role involves designing and implementing region-specific campaigns, optimizing lifecycle journeys, and ensuring compliance with regional regulations. The ideal candidate should have 5+ years of experience in lifecycle marketing, strong project management skills, and a deep understanding of market segmentation and customer journey mapping. Samsara offers a competitive compensation package, flexible working model, and a commitment to diversity and inclusion.

Software Engineer, iOS - Mexico

Company: Zillow

Location: Mexico City, Mexico / Remote

Posted Jan 23, 2025

Senior Product and Partnerships Communications Manager - (Boston, MA)

Company: Samsara Inc.

Location: Remote

Posted Jan 23, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking a Senior Product & Partnerships Communications Manager. This role involves leading comprehensive communications strategies for product launches, updates, and lifecycle management. The ideal candidate will have 10+ years of experience in communications, public relations, or marketing, with a focus on product communications, partnerships, or B2B communications. They will craft clear, engaging, and persuasive messaging for diverse audiences, position key executives as thought leaders, and collaborate with cross-functional teams. The role offers the opportunity to work in a fast-paced, dynamic startup environment, with a competitive total compensation package and benefits.

Digital Customer Success Manager, UK

Company: Abnormal Security

Location: Remote

Posted Jan 23, 2025

The Digital Customer Success Manager (CSM) role involves passionately creating and sustaining happy customers, ensuring they realize full value from the platform and partnership. The role requires strong communication and prioritization skills, with a focus on solving customer problems and acting as a trusted advisor. The CSM will act as the primary interface between the customer and internal teams at Abnormal, setting clear expectations, advocating for the customer, and using data to proactively determine churn risk. The role involves gathering customer feedback, communicating insights to internal teams for product enhancements, and managing a large portfolio of customers. Previous experience in CSP is a bonus, and a Bachelor's degree in Computer Engineering/Computer Science, Electronics and Communications Engineering, or equivalent work experience is required. The role involves cross-functional collaboration, triage and risk mitigation, and maintaining product knowledge to guide customers to success.

Frequently Asked Questions

What are the typical salary ranges for CX roles at different seniority levels?
Entry‑level CX analysts earn $55k–$70k, mid‑level roles such as Customer Success Managers or CX Analysts command $70k–$95k, senior positions like CX Directors or Lead Voice‑of‑Customer Specialists range $95k–$130k, and executive CX leaders can reach $130k–$200k, depending on scope and industry (e.g., SaaS or fintech). These ranges reflect experience with tools like Salesforce, Zendesk, Medallia, and data platforms such as Tableau or Power BI.
What skills and certifications are most valued in CX positions?
Top technical skills include proficiency with CRMs (Salesforce, HubSpot), CX platforms (Gainsight, Medallia), analytics tools (Tableau, Power BI, Mixpanel), and SQL or Python for data extraction. Certifications such as Certified Customer Experience Professional (CCXP), Salesforce Administrator, Zendesk Support Specialist, and Six Sigma Green Belt are highly regarded and typically double the base salary within the same role.
Can CX jobs be performed remotely?
Yes—most CX roles, especially Customer Success Managers, CX Analysts, and Voice‑of‑Customer Leads, are fully remote or hybrid. Companies provide cloud‑based platforms (e.g., Gainsight, Zendesk, Medallia) and collaboration tools (Slack, Miro, Figma) that enable distributed teams to manage customer journeys from any location.
What does the career progression look like in CX?
A typical path starts with a CX Analyst or Support Specialist, progresses to Customer Success Manager or CX Designer, then moves into Lead or Director positions overseeing strategy and data, and eventually advances to VP of Customer Experience or Chief Customer Officer, where you set company‑wide CX vision and metrics.
What industry trends are shaping CX today?
Key trends include AI‑driven conversational agents, predictive sentiment analytics, real‑time NPS dashboards, omnichannel journey mapping, and the integration of chat, voice, and social media into a unified CX platform. Companies are also investing in customer data platforms (CDPs) to personalize experiences and in continuous feedback loops to reduce churn.

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