Excellent Customer Experience Jobs in Remote

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Looking for Excellent Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Remote area.

GIC Sales Rep

Company: Donnelley Financial

Location: Remote

Posted Jan 23, 2025

Donnelley Financial Solutions (DFIN) is a leader in risk and compliance solutions, offering insightful technology, industry expertise, and data insights globally. The role involves developing and maintaining strong client relationships with influential fund industry executives, growing revenue base, and collaborating with other DFIN divisions. The ideal candidate should have domain expertise in Fund Reporting and Prospectus process, strong network in the industry, and proven track record in achieving sales targets. They should be adept at virtual selling, have excellent communication skills, and be proficient in using Salesforce and other software tools.

ETRM Team Lead / Project Manager Enterprise Software (f/m/d)

Company: Hitachi Energy

Location: Remote

Posted Jan 23, 2025

Hitachi Energy is seeking an ETRM Team Lead Project Manager for their Enterprise Software team. This role, based in Austria, offers a flexible home/office arrangement. The successful candidate will manage ETRM software implementation projects, support the sales team, and build strong customer relationships. They will be responsible for project planning, execution, and ensuring customer satisfaction. The ideal candidate will have a Bachelor's degree or higher in a related field, at least 6 years of ETRM project management experience, and domain knowledge in energy trading. Fluency in German and English is required. Hitachi Energy values sustainable energy solutions and places people at the heart of their business success.

Premium Support Engineer

Company: Collibra

Location: Remote

Posted Jan 23, 2025

Collibra is expanding its Premium Customer Support team by seeking a Premium Support Engineer (PSE). The PSE will be a product expert, assigned to a small number of Collibra's most strategic Premium customers, supporting post-implementation product issues. The role involves proactive and reactive problem-solving, relationship building with customer technical staff, and collaboration with various Collibra departments. The ideal candidate has 5+ years in a technical customer-facing role, preferably in an SaaS environment, with experience in Technical Account Management, Support, or similar roles. They should have a strong interest in developing deep customer relationships and facilitating discussions about enterprise IT architecture. The position is based in Brussels, Belgium and offers competitive benefits, professional development opportunities, and a flexible work culture.

Senior Program Manager, Major Capital Equipment Global Capacity Delivery

Company: Equinix, Inc

Location: Frisco, TX / Remote

Posted Jan 23, 2025

Equinix, a global digital infrastructure company, is seeking a Senior Capacity Program Manager. The role involves strategic capacity and inventory planning, supplier relationship management, change management, data-driven insights, cross-functional collaboration, risk management, and capacity agreement negotiation. The ideal candidate should have a degree in Supply Chain Management or related field, extensive experience in capacity and inventory management, proficiency in data analysis and ERP systems, and strong leadership and communication skills.

BIM Consultant – Civil/Infrastructure

Company: Microdesk, Inc.

Location: Remote

Posted Jan 23, 2025

Symetri, a company specializing in technology and business process consulting for infrastructure projects, is seeking a BIM Consultant with a civil background. The role involves reviewing and improving Owners' Civil CAD, BIM, and GIS requirements, providing Autodesk Construction Cloud assistance, contributing to BIM Execution Plan development, and onboarding new Civil vendors. The ideal candidate should have a Bachelor's degree in Civil Engineering, practical experience with Autodesk AutoCAD Civil 3D, Autodesk Construction Cloud, and GIS, and knowledge of Integrated Project Delivery and Virtual Design and Construction methods. Soft skills include eagerness to learn, adaptability, effective communication, and problem-solving abilities. Symetri offers competitive salaries, comprehensive benefits, and an environment that fosters professional growth.

Corporate Controller

Company: iRhythm Technologies

Location: Gunnison, CO / Remote

Posted Jan 23, 2025

iRhythm Technologies is seeking a Corporate Controller to oversee financial reporting, compliance, and operations. The role involves managing the accounting team, ensuring GAAP and SEC compliance, leading internal controls, and providing financial analysis. The ideal candidate should have a Bachelor's degree in Accounting or Finance, CPA or equivalent, and at least 15 years of accounting experience, including public company roles. Strong leadership, communication, and analytical skills are required. The position offers a competitive compensation package, benefits, and opportunities for professional growth. iRhythm is a leading digital healthcare company dedicated to creating solutions for disease detection, prediction, and prevention.

Regional Vice President, Jumbo Sales

Company: Maven Clinic

Location: Remote

Posted Jan 23, 2025

Maven Clinic, a leading virtual healthcare provider for women and families, is seeking a Regional Vice President of Sales. The role involves growing Maven's relationships with large employers, creating market demand, and driving sales goals. The ideal candidate should have 10+ years of direct sales experience, a strong performance history, and a deep understanding of the healthcare ecosystem. Maven offers comprehensive benefits including access to its platform, wellness partnerships, hybrid work, extensive parental leave, professional development stipends, and 401K matching.

Frequently Asked Questions

What are the typical salary ranges for CX roles at different seniority levels?
Entry‑level CX analysts earn $55k–$70k, mid‑level roles such as Customer Success Managers or CX Analysts command $70k–$95k, senior positions like CX Directors or Lead Voice‑of‑Customer Specialists range $95k–$130k, and executive CX leaders can reach $130k–$200k, depending on scope and industry (e.g., SaaS or fintech). These ranges reflect experience with tools like Salesforce, Zendesk, Medallia, and data platforms such as Tableau or Power BI.
What skills and certifications are most valued in CX positions?
Top technical skills include proficiency with CRMs (Salesforce, HubSpot), CX platforms (Gainsight, Medallia), analytics tools (Tableau, Power BI, Mixpanel), and SQL or Python for data extraction. Certifications such as Certified Customer Experience Professional (CCXP), Salesforce Administrator, Zendesk Support Specialist, and Six Sigma Green Belt are highly regarded and typically double the base salary within the same role.
Can CX jobs be performed remotely?
Yes—most CX roles, especially Customer Success Managers, CX Analysts, and Voice‑of‑Customer Leads, are fully remote or hybrid. Companies provide cloud‑based platforms (e.g., Gainsight, Zendesk, Medallia) and collaboration tools (Slack, Miro, Figma) that enable distributed teams to manage customer journeys from any location.
What does the career progression look like in CX?
A typical path starts with a CX Analyst or Support Specialist, progresses to Customer Success Manager or CX Designer, then moves into Lead or Director positions overseeing strategy and data, and eventually advances to VP of Customer Experience or Chief Customer Officer, where you set company‑wide CX vision and metrics.
What industry trends are shaping CX today?
Key trends include AI‑driven conversational agents, predictive sentiment analytics, real‑time NPS dashboards, omnichannel journey mapping, and the integration of chat, voice, and social media into a unified CX platform. Companies are also investing in customer data platforms (CDPs) to personalize experiences and in continuous feedback loops to reduce churn.

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