Excellent Customer Experience Jobs in Remote

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Looking for Excellent Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Remote area.

Senior Researcher, People Insights

Company: Atlassian

Location: San Francisco, CA / Remote

Posted Jan 23, 2025

Senior Application Development Engineer

Company: Atlassian

Location: Bangalore, India / Remote

Posted Jan 23, 2025

Atlassian offers flexible work arrangements, allowing employees to choose their work environment. The role involves leading run-the-business operations, projects, and partnering with engineering teams for company-wide initiatives. Key responsibilities include maximizing Oracle Fusion Cloud features, implementing automation and low-code/no-code tools, maintaining a best-of-breed SaaS ecosystem, and collaborating with diverse teams. The ideal candidate should have extensive experience in Oracle Fusion Cloud, SaaS systems, automation, and a strong understanding of application development in large organizations.

Credit and Collections Analyst

Company: Equinix, Inc

Location: Bogota, Colombia / Remote

Posted Jan 23, 2025

Equinix, a global digital infrastructure company, is seeking a Credit and Collections Analyst. The role involves managing customer credit limits, resolving outstanding receivables, and establishing credit and collections policies. The analyst will oversee collections, credit processes, and financial transactions, ensuring accuracy in customer data and AR balances. They will also engage with customers, sales, and finance to resolve collection issues, and provide operational support for outsourced collections. The ideal candidate should have 5+ years of finance or collections experience, a bachelor's degree in finance, accounting, or business administration, and preferably a CBA/CBF certification. Bilingual (Spanish/English) and Oracle skills are desirable. Equinix is an equal opportunity employer committed to diversity and inclusion.

Senior Customer Success Manager

Company: Samsara Inc.

Location: Remote

Posted Jan 23, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking a Customer Success Manager. This role involves working closely with customers to understand their unique challenges, customizing Samsara for their needs, and becoming their long-term partner. The ideal candidate should have 2-5 years of experience in Customer Success, account management, or consulting, preferably with SaaS experience. They should be solutions-oriented, passionate, and thrive in a fast-paced environment. The role offers the opportunity to impact industries that run our world, with a focus on safety, efficiency, and sustainability. Samsara values diversity and offers a competitive total compensation package along with flexible working options.

Principal Customer Success Manager

Company: Autodesk

Location: Stockholm, Sweden / Remote

Posted Jan 23, 2025

Autodesk is seeking a Customer Success Manager (CSM) to drive customer value realization from Enterprise Business Agreements. The CSM will lead post-sale account management, program execution, and ensure great customer experience. Key responsibilities include accelerating solution adoption, establishing success criteria, developing strategic roadmaps, and collaborating with internal experts. The ideal candidate will have deep customer-facing experience, strong empathy, passion for revenue growth, and excellent communication skills. Autodesk values a culture of belonging and offers competitive compensation packages.

Systems Programming

Company: Kyndryl

Location: Mexico City, Mexico / Remote

Posted Jan 23, 2025

Kyndryl is seeking a Systems Programmer to shape the foundation of mission-critical technology systems. The role involves developing, testing, and maintaining software for computer operating systems, hardware, and systems software. The candidate will ensure system security, work with other IT professionals to implement cutting-edge technology, and provide technical guidance to teams. The ideal candidate has 3 years of experience in programming languages like Java, Python, C, C++, and proficiency in operating systems (Linux, UNIX, or z/OS). Kyndryl values diversity, inclusivity, and offers opportunities for career growth, including hands-on experience, learning opportunities, and certification in major hyperscaler platforms.

Product Manager - Conversion ML

Company: Liftoff

Location: Redwood City, CA / Remote

Posted Jan 23, 2025

Compliance Analyst I

Company: Affirm

Location: Remote

Posted Jan 23, 2025

Affirm is hiring for a Financial Crimes Analyst position, offering a competitive salary and comprehensive benefits. The role involves ensuring compliance with BSA/AML, Sanctions, and KYC regulations, working with analytical tools, and collaborating with cross-functional teams. Affirm values transparency, technology, and improving consumer credit products. The company is remote-first, with flexible work arrangements and a focus on inclusivity.

Compliance Operations Specialist 1

Company: Twilio

Location: Remote

Posted Jan 23, 2025

Twilio is seeking a Compliance Operations Specialist L1 to monitor Twilio product usage, ensuring legal, compliant, and wanted traffic. The role involves investigating cases, identifying bad actors, and recommending preventative solutions. The ideal candidate has 1-2 years of fraud, abuse, or compliance experience in ecommerce, FinTech, or telecommunications. They should be detail-oriented, empathetic, and comfortable working with customers and carriers. The position is remotely based in India, specifically in Karnataka, Telangana, Tamil Nadu, Maharashtra, and Delhi.

Frequently Asked Questions

What are the typical salary ranges for CX roles at different seniority levels?
Entry‑level CX analysts earn $55k–$70k, mid‑level roles such as Customer Success Managers or CX Analysts command $70k–$95k, senior positions like CX Directors or Lead Voice‑of‑Customer Specialists range $95k–$130k, and executive CX leaders can reach $130k–$200k, depending on scope and industry (e.g., SaaS or fintech). These ranges reflect experience with tools like Salesforce, Zendesk, Medallia, and data platforms such as Tableau or Power BI.
What skills and certifications are most valued in CX positions?
Top technical skills include proficiency with CRMs (Salesforce, HubSpot), CX platforms (Gainsight, Medallia), analytics tools (Tableau, Power BI, Mixpanel), and SQL or Python for data extraction. Certifications such as Certified Customer Experience Professional (CCXP), Salesforce Administrator, Zendesk Support Specialist, and Six Sigma Green Belt are highly regarded and typically double the base salary within the same role.
Can CX jobs be performed remotely?
Yes—most CX roles, especially Customer Success Managers, CX Analysts, and Voice‑of‑Customer Leads, are fully remote or hybrid. Companies provide cloud‑based platforms (e.g., Gainsight, Zendesk, Medallia) and collaboration tools (Slack, Miro, Figma) that enable distributed teams to manage customer journeys from any location.
What does the career progression look like in CX?
A typical path starts with a CX Analyst or Support Specialist, progresses to Customer Success Manager or CX Designer, then moves into Lead or Director positions overseeing strategy and data, and eventually advances to VP of Customer Experience or Chief Customer Officer, where you set company‑wide CX vision and metrics.
What industry trends are shaping CX today?
Key trends include AI‑driven conversational agents, predictive sentiment analytics, real‑time NPS dashboards, omnichannel journey mapping, and the integration of chat, voice, and social media into a unified CX platform. Companies are also investing in customer data platforms (CDPs) to personalize experiences and in continuous feedback loops to reduce churn.

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