Excellent Customer Experience Jobs in Remote

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Looking for Excellent Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Remote area.

Principal Software Engineer

Company: Cars.com

Location: Remote

Posted Jan 23, 2025

Cars Commerce is a leading company in the automotive industry, offering a range of solutions to optimize online presence, increase sales, and improve customer experiences. They are seeking a Principal Experience Engineer with extensive software engineering experience to architect and evangelize their Dealer Inspire product. The role involves high agency, autonomy, and collaboration with cross-functional teams. The successful candidate will drive software architecture patterns, coach teams, and ensure adherence to best practices. They will also be responsible for technical and organizational leadership, mentoring, and creating training programs.

Compliance Technology KYC Data Analyst

Company: Coinbase

Location: Remote

Posted Jan 23, 2025

Coinbase is seeking a tech-savvy individual with strong data analytics and SQL skills for a role in their Compliance Technology Team. The ideal candidate should have experience in AML/KYC Customer Risk Scoring models, transaction monitoring, and KYC technologies. They will be responsible for building and enhancing risk scoring models, collaborating with product and engineering teams, and writing clear documentation. Coinbase offers a fast-paced, dynamic environment with opportunities for growth and innovation in the crypto space.

Energy Security Subject Matter Expert (ES SME)

Company: Bixal

Location: Remote

Posted Jan 23, 2025

Bixal, a consulting firm based in Fairfax, VA, is seeking a Subject Matter Expert (SME) to lead an evaluation of USAID's Energy Security program in Laos. The SME will work with a broader consultancy team to assess the program's effectiveness, provide actionable insights, and suggest improvements. The role requires extensive knowledge of the energy sector in Laos and the ASEAN region, experience in energy security programs, and strong communication and writing skills. The SME will contribute to various deliverables, including a project timeline, inception report, data collection tools, and a final evaluation report.

Mid-Market Sales Engineer, UKI

Company: Abnormal Security

Location: Remote

Posted Jan 23, 2025

Abnormal Security is hiring a Mid-Market Sales Engineer to serve as the technical sales lead throughout the pre-sales cycle. The role involves conducting product demos, co-leading customer relationships with Mid-Market Account Executives, and driving successful outcomes for Proof of Value programs. The ideal candidate should have 3+ years of sales engineering experience, strong technical presentation skills, and the ability to uncover customer pain points and architect solutions. A technical background in messaging and Internet security principles is preferred.

Staff Accountant (India)

Company: NewRocket

Location: Remote

Posted Jan 23, 2025

NewRocket, a global full-service Elite ServiceNow partner, is seeking a Staff Accountant for its India team. The role involves maintaining accurate account entries, performing month-end closing activities, managing local periodic tax filings, and handling day-to-day financial operations. The company values diversity, fosters a healthy work-life balance, and encourages professional growth. The ideal candidate should have strong communication skills, proficiency in Excel and ledger management, and previous experience with Microsoft D365 Financial Operations. NewRocket is committed to a diverse and inclusive workplace, providing equal employment opportunities regardless of various factors.

Lead, Customer Enterprise Architect

Company: Kyndryl

Location: Tokyo, Japan / Remote

Posted Jan 23, 2025

Associate Manager, Tax Operations

Company: Coinbase

Location: Remote

Posted Jan 23, 2025

Coinbase is seeking an Associate Manager, Tax Operations to join their dynamic tax team. The role involves assisting with tax controllership and compliance processes, focusing on tax provisioning and financial reporting. The ideal candidate should be a CPA with 5+ years of relevant tax experience, strong analytical skills, and excellent communication abilities. They will work closely with various departments, contribute to tax innovation in the crypto space, and maintain compliance with internal controls and policies.

Frequently Asked Questions

What are the typical salary ranges for CX roles at different seniority levels?
Entry‑level CX analysts earn $55k–$70k, mid‑level roles such as Customer Success Managers or CX Analysts command $70k–$95k, senior positions like CX Directors or Lead Voice‑of‑Customer Specialists range $95k–$130k, and executive CX leaders can reach $130k–$200k, depending on scope and industry (e.g., SaaS or fintech). These ranges reflect experience with tools like Salesforce, Zendesk, Medallia, and data platforms such as Tableau or Power BI.
What skills and certifications are most valued in CX positions?
Top technical skills include proficiency with CRMs (Salesforce, HubSpot), CX platforms (Gainsight, Medallia), analytics tools (Tableau, Power BI, Mixpanel), and SQL or Python for data extraction. Certifications such as Certified Customer Experience Professional (CCXP), Salesforce Administrator, Zendesk Support Specialist, and Six Sigma Green Belt are highly regarded and typically double the base salary within the same role.
Can CX jobs be performed remotely?
Yes—most CX roles, especially Customer Success Managers, CX Analysts, and Voice‑of‑Customer Leads, are fully remote or hybrid. Companies provide cloud‑based platforms (e.g., Gainsight, Zendesk, Medallia) and collaboration tools (Slack, Miro, Figma) that enable distributed teams to manage customer journeys from any location.
What does the career progression look like in CX?
A typical path starts with a CX Analyst or Support Specialist, progresses to Customer Success Manager or CX Designer, then moves into Lead or Director positions overseeing strategy and data, and eventually advances to VP of Customer Experience or Chief Customer Officer, where you set company‑wide CX vision and metrics.
What industry trends are shaping CX today?
Key trends include AI‑driven conversational agents, predictive sentiment analytics, real‑time NPS dashboards, omnichannel journey mapping, and the integration of chat, voice, and social media into a unified CX platform. Companies are also investing in customer data platforms (CDPs) to personalize experiences and in continuous feedback loops to reduce churn.

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