Excellent Customer Experience Jobs in Remote

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Looking for Excellent Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Remote area.

Principal Program Manager, TA Enablement

Company: Atlassian

Location: Bangalore, India / Remote

Posted Jan 23, 2025

Atlassian offers flexible work options, including remote work, and is hiring an experienced TA Program Manager. The ideal candidate will drive top-of-funnel initiatives, enhance ATS and CRM usage, and manage vendor relationships. The role requires 7+ years in TA/HR/People Enablement, experience with TA tools, and a proven track record in leading operational projects. Atlassian values diversity and offers comprehensive perks and benefits.

Senior Staff Software Engineer (Online Infrastructure)

Company: Affirm

Location: Remote

Posted Jan 23, 2025

Affirm, a company reinventing credit, is seeking a seasoned software engineer with 10+ years of experience to lead technical decisions and projects within the Online Infrastructure team. The role involves shaping Affirm's strategy for managing and serving computing workloads, collaborating with cross-functional teams, and designing scalable systems. The ideal candidate should be proficient in Kubernetes, cloud-native technologies, and modern software delivery methods, with experience in Python, Go, C++, or JVM-based languages. Affirm offers competitive compensation, flexible benefits, and a remote-first culture.

Managed Services - Value Realization Office - Sr. Associate

Company: PwC

Location: Remote

Posted Jan 23, 2025

PwC is seeking an experienced Senior Associate for its Value Realization Office (VRO) team. The role involves driving adoption of best-in-class practices, collaborating with sales leadership, analyzing processes, defining customer strategies, and scaling VRO practices. The ideal candidate should possess competencies in value selling, strategy consulting, and digital transformation. They will work closely with global businesses, influencing decision-makers, and crafting presentations to drive results with digital capabilities. The job requires a Bachelor's degree and at least 5 years of experience. PwC offers a competitive salary range of $58,000 - $161,000, plus potential annual discretionary bonuses, along with a comprehensive benefits package.

Select Account Executive-West

Company: Smartsheet

Location: Bellevue, WA / Remote

Posted Jan 23, 2025

Smartsheet, a tech company, is seeking an Account Executive for its Large Enterprise team. The role involves exceeding sales quotas, managing a large number of early-stage accounts, and developing new business opportunities. The ideal candidate should have enterprise sales success, experience selling enterprise software, and proven new business selling skills. Smartsheet offers competitive benefits including HSA, 401k match, flexible time away, and opportunities for professional growth.

Senior Software Engineer (PaaS Insights)

Company: DigitalOcean

Location: Gunnison, CO / Remote

Posted Jan 23, 2025

DigitalOcean is seeking a Senior Engineer to join their Insights Team, responsible for building and operating a cloud-scale distributed time-series database for customer observability. The role involves contributing to the technical direction, collaborating with other engineers, and working with open-source software like Prometheus, Thanos, and Grafana. The ideal candidate should have experience in Go, configuration/infrastructure management, and SRE principles. DigitalOcean offers a competitive salary, benefits, and opportunities for career development and growth.

Money Laundering Reporting Officer

Company: Coinbase

Location: Rio de Janeiro, Brazil / Remote

Posted Jan 23, 2025

Software Engineer (Remote Eligible in UK)

Company: Smartsheet

Location: Remote

Posted Jan 23, 2025

Smartsheet, a global leader in Collaborative Work Management with a market cap of $10bn, is expanding its EMEA region and seeks Software Engineers with diverse specialisms. The role involves contributing to the entire development life cycle, participating in system architecture discussions, and maintaining/developing APIs. The company offers a range of benefits including employer-paid medical and dental, pension contributions, flexible time off, and opportunities for professional growth. Smartsheet values inclusivity and diversity, encouraging applicants from all backgrounds.

Customer Success Engineer, WordPress VIP

Company: Automattic

Location: Remote

Posted Jan 23, 2025

WordPress VIP, the enterprise division of Automattic, is seeking a Customer Success Engineer. The role involves providing technical support, architectural consulting, and promoting platform knowledge to customers like Meta, CNN, and Salesforce. The ideal candidate is an engineer with a background in full-stack or enterprise/media, proficient in modern PHP and JavaScript. They should have excellent communication skills, a willingness to learn new technologies, and a passion for problem-solving. The role requires 24/7 support and is based remotely. Automattic, the company behind WordPress.com and WooCommerce, values diversity, equity, and inclusion, and offers a competitive salary range of $70,000-$170,000 USD.

AVP Channel Sales

Company: Bishop Fox

Location: Remote

Posted Jan 23, 2025

Bishop Fox, a leading offensive security company, is expanding and seeking an AVP of Channel to lead indirect go-to-market strategy. The role involves designing sales programs, managing executive relationships with key partners, and collaborating across departments. The ideal candidate should have extensive channel sales experience, a strong cybersecurity background, and excellent communication skills. Bishop Fox offers comprehensive benefits, values diversity, and is an Equal Opportunity employer.

Frequently Asked Questions

What are the typical salary ranges for CX roles at different seniority levels?
Entry‑level CX analysts earn $55k–$70k, mid‑level roles such as Customer Success Managers or CX Analysts command $70k–$95k, senior positions like CX Directors or Lead Voice‑of‑Customer Specialists range $95k–$130k, and executive CX leaders can reach $130k–$200k, depending on scope and industry (e.g., SaaS or fintech). These ranges reflect experience with tools like Salesforce, Zendesk, Medallia, and data platforms such as Tableau or Power BI.
What skills and certifications are most valued in CX positions?
Top technical skills include proficiency with CRMs (Salesforce, HubSpot), CX platforms (Gainsight, Medallia), analytics tools (Tableau, Power BI, Mixpanel), and SQL or Python for data extraction. Certifications such as Certified Customer Experience Professional (CCXP), Salesforce Administrator, Zendesk Support Specialist, and Six Sigma Green Belt are highly regarded and typically double the base salary within the same role.
Can CX jobs be performed remotely?
Yes—most CX roles, especially Customer Success Managers, CX Analysts, and Voice‑of‑Customer Leads, are fully remote or hybrid. Companies provide cloud‑based platforms (e.g., Gainsight, Zendesk, Medallia) and collaboration tools (Slack, Miro, Figma) that enable distributed teams to manage customer journeys from any location.
What does the career progression look like in CX?
A typical path starts with a CX Analyst or Support Specialist, progresses to Customer Success Manager or CX Designer, then moves into Lead or Director positions overseeing strategy and data, and eventually advances to VP of Customer Experience or Chief Customer Officer, where you set company‑wide CX vision and metrics.
What industry trends are shaping CX today?
Key trends include AI‑driven conversational agents, predictive sentiment analytics, real‑time NPS dashboards, omnichannel journey mapping, and the integration of chat, voice, and social media into a unified CX platform. Companies are also investing in customer data platforms (CDPs) to personalize experiences and in continuous feedback loops to reduce churn.

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