Excellent Customer Experience Jobs in USA

575,896 open positions · Updated daily

Looking for Excellent Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the USA area.

Director of Product - Growth

Company: The Athletic Media Company

Location: USA

Posted Nov 28, 2024

The Athletic is a digital sports media company that brings true sports fans closer to the athletes, teams, and leagues. They serve a multifaceted audience with immersive storytelling and a likeminded community of fans. The company is looking for a Director of Product to drive subscription growth and improve the overall user experience.

Director - Pharmacovigilance Scientist

Company: Vera Therapeutics

Location: USA

Posted Nov 28, 2024

Vera Therapeutics is a biotechnology company focused on developing treatments for serious immunological diseases. The company is seeking a Director Pharmacovigilance Scientist to provide medical oversight for the global drug safety and pharmacovigilance function.

Communications Lead

Company: Webflow

Location: USA

Posted Nov 28, 2024

Webflow is a Website Experience Platform that empowers modern marketing teams to build and optimize stunning websites. They are looking for a Communications Lead to own the next phase of their strategy and growth.

Director - Pharmacovigilance Operations

Company: Vera Therapeutics

Location: USA

Posted Nov 28, 2024

Vera Therapeutics is a biotechnology company focused on developing treatments for serious immunological diseases. The company is seeking a Director of Pharmacovigilance Operations to provide strategic and tactical leadership for the global drug safety and pharmacovigilance function.

Staff Technical Program Manager - Aircover/Insurance

Company: Airbnb

Location: USA

Posted Nov 28, 2024

Airbnb is looking for a Technical Program Manager to join the AircoverInsurance team. The role involves leading complex projects, managing project schedules, and ensuring clear communication with stakeholders. The ideal candidate has 9+ years of experience as a Technical Program Manager and strong analytical skills.

Senior Product Manager - Banking

Company: Qualia

Location: USA

Posted Nov 28, 2024

Qualia is seeking a Senior Product Manager to improve its Shield product, a market leading fraud prevention and payments product. The role involves analyzing the market, identifying revenue-driving product opportunities, and collaborating with Engineering and Design to implement elegant and robust web products.

Staff Technical Lead

Company: HubSpot

Location: USA

Posted Nov 28, 2024

The job posting is looking for a staff software engineer to work on the GraphQL platform team, improving the usability and scalability of the platform, and designing new features. The ideal candidate should have a clear history of solving hard impactful problems and have a significant impact on the success and technical strategy of any team they are part of.

Senior Machine Learning Engineer - Users & Contextualization Team

Company: Airbnb

Location: USA

Posted Nov 28, 2024

The job posting is for a senior engineer position at Airbnb, focusing on building machine learning models for improving the host and guest experience. The role requires experience in natural language processing, computer vision, and data engineering, as well as strong programming skills and a deep understanding of machine learning best practices.

Product Designer

Company: Reddit

Location: USA

Posted Nov 28, 2024

The job posting is for a Contract Product Designer on the Safety UX team at Reddit. The team collaborates with product development to create tools and workflows for internal admins and agents. The role requires a highly motivated and communicative designer who can work with urgency and quality. The responsibilities include designing safety UX, translating complex ideas into design solutions, and collaborating with other designers and teams.

User Researcher

Company: Webflow

Location: USA

Posted Nov 28, 2024

Webflow is looking for a User Researcher to help build decision-making superpowers by empowering teams with insights. The role involves owning end-to-end research projects, synthesizing findings, and communicating insights to various partners. The company offers a range of benefits, including equity ownership, health insurance, and paid parental leave.

Technical Risk & Payments Fraud Analyst

Company: Scribd

Location: USA

Posted Nov 28, 2024

Scribd is seeking a Technical Risk and Payments Fraud Analyst to join their Risk Operations team. The ideal candidate will have a strong background in online card-not-present payments fraud detection and SQL-based investigations and analysis.

Growth Marketing Associate - Digital

Company: Rocket Money

Location: USA

Posted Nov 28, 2024

Rocket Money is looking for a digital marketing professional to support user acquisition through paid channels. The role involves analyzing performance, making recommendations, and working with the creative team. The company offers a competitive salary, benefits, and a strong culture of experimentation and iteration.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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