Excellent Customer Experience Jobs in Washington DC

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Looking for Excellent Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Washington DC area.

Proposal Manager

Company: VMD Corp

Location: Washington DC

Posted Jan 31, 2025

VMD Corp, now part of Xcelerate Solutions, is seeking a Proposal Manager for a hybrid role. The individual will report to the Vice President of Proposal Operations and Marketing, managing the full cycle development and management of proposals. The role involves reading and interpreting Federal RFPs, developing proposal materials, managing proposal writers, and collaborating with Business Development VPs. The ideal candidate must have a Bachelor's degree, 3 years of Federal proposal experience, strong technical writing skills, and the ability to work on multiple projects simultaneously.

Financial Risk & Reg - Tech & Analytics, Director

Company: PwC

Location: Washington DC

Posted Jan 31, 2025

The text describes a career opportunity in Data and Analytics services at PwC. The role involves helping organizations uncover enterprise insights and drive business results using smarter data analytics. The focus is on a collection of organizational technology capabilities including business intelligence, data management, and data assurance. The team helps clients navigate various analytics applications to gain a competitive edge. As a Director, one would work as part of a team of problem solvers, supporting the team in disrupting, improving, and evolving ways of working. The role requires a proven record of success in developing, validating, or auditing models within the Financial Services sector. The ideal candidate should specialize in econometric and analytical modeling, statistical and machine learning techniques, and have a strong understanding of regulatory guidance on model risk management.

Marketing Programs Associate - Industry Dive (Hybrid DMV)

Company: Informa

Location: Washington DC

Posted Jan 31, 2025

Informa TechTarget is a global leader in B2B technology, offering a vibrant community of world-class practitioners with offices in 19 locations. They provide expert-led, data-driven services to help clients accelerate growth. The company is seeking an Entry Level Marketing Program Associate to play a vital role in the growth of the company, responsible for the full sales cycle and client retention. The role offers excellent professional communication skills, negotiation, multitasking, phone skills, and the opportunity to learn about business media, sales, and marketing. The compensation includes a salary of $45,000 to $50,000 plus commission, a generous benefit package, and opportunities for rapid advancement.

25-1042 Technical Writer & Visual Communications Specialist

Company: Navitas Business Consulting

Location: Washington DC

Posted Jan 31, 2025

Navitas, a leading digital transformation company since 2006, is seeking a Technical Writer and Visual Communication Specialist. The role involves developing and editing IT-related contract deliverables, creating high-impact PowerPoint presentations, and collaborating with cross-functional teams. The ideal candidate should have 3+ years of experience in technical writing, expertise in PowerPoint development, and a strong understanding of visual communication principles. Familiarity with Government frameworks, policies, and compliance for IT projects is a plus.

Technical Program Manager (Solution Design Experience)

Company: Pure Integration

Location: Washington DC

Posted Jan 31, 2025

pureIntegration, a technology consulting firm with over 20 years of experience, is seeking a Technical Program Manager to lead the redesign of the GrantFinder portal. The role involves integrating BlueConic CDP and Brightspot CMS, collaborating with stakeholders and vendors, and ensuring alignment with local jurisdiction requirements. The position is fully remote within the US, with a strong likelihood of extension. The ideal candidate should have experience in program management, solution design, and working with CDPs and CMSs.

Oracle CLM Developer

Company: i360technologies, Inc.

Location: Washington DC

Posted Jan 31, 2025

i360 is a growing GOVCON professional services company seeking motivated individuals with a competitive mindset to work in a fast-paced environment. The company offers unlimited growth opportunities and a first-class team. They are currently looking for a Sr Oracle R12 Contract LifeCycle Management CLM Developer with 6+ years of experience in Oracle RICEW and Oracle CLM in an Oracle Federal Financials R122 environment. The role involves developing extensions and enhancements to Oracle CLM, providing input for overall strategy, and performing development using SQL and PL/SQL. The company values excellent customer service skills, strong communication, and technical abilities. They offer a comprehensive benefits package including retirement plans, tuition reimbursement, and health care plans.

25-1043 Senior Salesforce Developer

Company: Navitas Business Consulting

Location: Washington DC

Posted Jan 31, 2025

Navitas, a leading digital transformation company since 2006, is seeking an experienced Senior Salesforce Developer. The role involves reviewing existing Salesforce solution architectures, designing and deploying complex solutions, enhancing platform performance, leading integrations with third-party systems, and establishing best practices. The ideal candidate should have 5+ years of Salesforce development experience, Salesforce Omnistudio expertise, in-depth understanding of Salesforce architecture, and Salesforce certifications.

Senior Financial Systems Analyst

Company: Red Gate Group

Location: Washington DC

Posted Jan 31, 2025

The Red Gate Group, a Service-Disabled Veteran-Owned Company founded in 2006, is seeking an experienced Senior Financial Systems Analyst to support the National Geospatial-Intelligence Agency (NGA) in Springfield, VA. The role involves enhancing financial data processing, management, and reporting, and requires expertise in financial data systems automation, federal financial management, and Momentum-based financial systems. The company offers comprehensive benefits and fosters a culture of growth and work-life balance. Qualifications include an active TSSCI clearance, at least 12 years of experience, a Bachelor's degree in Business Finance or a related field, and experience with VBA, SQL, SQL Server, Microsoft Access, and Excel.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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