Excellent Customer Experience Jobs in Washington DC

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Looking for Excellent Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Washington DC area.

AR Specialist

Company: Addison Group

Location: Washington, DC

Posted Jan 22, 2025

Payroll Specialists

Company: Addison Group

Location: Washington, DC

Posted Jan 22, 2025

A rapidly growing organization in Washington DC is seeking a Payroll Specialist with 3+ years of experience. The role involves processing payroll for hourly and salaried employees, verifying payroll entries, assisting with wage garnishments, and working with line managers on payroll-related issues. Proficiency in Microsoft Office, ADP or Paychex, strong attention to detail, and ability to maintain confidentiality are required.

Sr. Data Scientist , Inventory Management ( Remote )

Company: CVS Health

Location: Washington, DC

Posted Jan 22, 2025

CVS Health is seeking a Senior Data Scientist to drive innovation and impact business decisions. The role involves using statistical predictive modeling to evaluate scenarios and predict future outcomes. The ideal candidate will have 5+ years of data science experience, proficiency in SQL, Python, and cloud technologies. They should be able to collaborate with business partners, develop predictive models, and present analytical results. The position offers a competitive pay range and comprehensive benefits, including medical, dental, vision, 401(k), life insurance, disability benefits, well-being programs, and PTO.

Part Time Teller - Adams Morgan

Company: PNC

Location: Washington, DC

Posted Jan 22, 2025

PNC values its employees as its greatest asset, fostering an inclusive workplace culture where all employees feel respected and valued. The Part Time Teller role involves providing exceptional customer service, performing transactions, educating customers on new technology, and developing banking product referral opportunities. The position is based in Washington, DC. PNC offers competitive pay, comprehensive benefits, and opportunities for career growth.

Catering Director

Company: Sodexo

Location: Washington, DC

Posted Jan 22, 2025

Sodexo is seeking a Catering Manager for a University in Suburban Maryland. The role involves overseeing catering services, ensuring client satisfaction, and contributing to account revenue. Responsibilities include managing daily catering events, overseeing sales processes, ensuring a safe work environment, and complying with budget requirements. Sodexo offers competitive compensation, comprehensive benefits, and opportunities for career growth. The ideal candidate should have hands-on higher education catering experience, prior high-volume catering service experience, and knowledge of catering setup and execution.

Shift Supervisor Trainee

Company: CVS Health

Location: Washington, DC

Posted Jan 22, 2025

CVS Health is offering a Shift Supervisor Trainee position, an entry-level role designed to prepare employees for higher-level supervisory roles. The role involves working effectively with store management and crews, supervising activities, and ensuring smooth store operations. The company emphasizes a human-centric approach to healthcare, focusing on personal, convenient, and affordable solutions. Successful trainees can be considered for Operations Supervisor or Shift Supervisor positions, which involve leading store staff, maintaining customer loyalty through excellent service, and handling store procedures. The role requires deductive reasoning, analytical skills, and computer proficiency, with a flexible schedule including early mornings, overnight, and weekend shifts. Benefits include medical, dental, vision, 401(k), life insurance, disability benefits, well-being programs, education assistance, and PTO.

Editorial Safety Lead, Americas

Company: Thomson Reuters

Location: Washington, DC

Posted Jan 22, 2025

Thomson Reuters is seeking an experienced Editorial Safety Lead for the Americas region. The role involves guiding journalists in risk assessment and mitigation, joining assignment teams if necessary, and overseeing hostile environment training. The successful candidate should have local knowledge, hostile environment experience, emergency first aid skills, and digital safety literacy. The position offers a competitive salary, comprehensive benefits, and a flexible hybrid work model. Thomson Reuters values diversity, inclusion, and work-life balance.

Senior Director, Strategy and Sales Communications

Company: Visa

Location: Washington, DC

Posted Jan 22, 2025

Visa, a global leader in payments and technology, is seeking a Senior Director, Strategy and Sales Communications. The role involves creating and driving internal communications strategies to deepen employees' connection to Visa's corporate strategy and commitment to sales excellence. The successful candidate will lead communications for internal programs, develop narrative frameworks, and create a streamlined channels strategy. They will also partner with regional employee communications leads and oversee design and video agencies. The position requires 12+ years of work experience, a Bachelor's degree, and extensive communications experience, preferably in fintech or financial services.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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