Excellent Customer Experience Jobs in Washington DC

102,163 open positions · Updated daily

Looking for Excellent Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Washington DC area.

Practical Nurse

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Oak Harbor, Washington Oak Harbor, Washington

Posted Dec 20, 2024

This job posting is for a Direct Hire Authority position for a Practical Nurse at the Navy Health Clinic in Oak Harbor, Washington. The role requires a current license to practice as a practical or vocational nurse, one year of relevant experience, and specific clearances and certifications. Incentives such as salary negotiation, recruitment or relocation assistance may be available for highly qualified candidates.

Data Analyst with Visualization Experience (Jr.)

Company: hatch I.T.

Location: Washington DC

Posted Dec 20, 2024

JDSAT is seeking a skilled junior level Data Analyst with visualization expertise to join their team. The ideal candidate will possess strong coding abilities, experience with data manipulation, and a willingness to collaborate with subject matter experts. This position requires a SECRET clearance and is hybrid, requiring onsite work in Fairfax VA as needed. At JDSAT, you will be joining a collaborative and energetic team with excellent career development opportunities.

Social Worker (Program Coordinator) (VIP)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 20, 2024

This job posting is for a Program Coordinator position in the Social Work Program at the VA Puget Sound Health Care System. The role involves leading the 18-bed PTSD Mental Health Residential Rehabilitation Treatment Program. The facility offers extensive care in various settings. Requirements include U.S. citizenship, English proficiency, a master's degree in social work from a CSWE-accredited school, and state-issued driver's license. The position is eligible for the Education Debt Reduction Program and offers comprehensive federal benefits.

Federal - Server Architect - Infrastructure Team (Warehouse)

Company: Accenture Federal Services

Location: Washington, DC

Posted Dec 20, 2024

Accenture Federal Services in New Cumberland, PA is seeking a Server Architect to support the design of infrastructure for a modern Warehouse Execution System. The role involves working with Dematic iQ and Automated Material Handling Equipment to modernize a defense customer's largest warehouse. Key responsibilities include defining requirements, designing architecture, overseeing implementation, conducting infrastructure testing, and creating technical documentation. The ideal candidate should have a basic network understanding, server design/administration knowledge, and experience with technical training. Bonus points for hardening/basic security principles and 4+ years of consulting experience.

HR Associate Manager (Recruiter)

Company: Addison Group

Location: Washington, DC

Posted Dec 20, 2024

Addison Group is recruiting for a Recruiter position in Bethesda, MD. The ideal candidate should have at least 3 years of recruiting experience, preferably in non-profit or education sectors. The role involves full life-cycle recruitment duties, including sourcing candidates, screening, scheduling interviews, and managing hiring processes. The position is remote until September, then becomes hybrid. Proficiency in Microsoft Office and an applicant tracking system, preferably Oracle, is required. The role demands strong communication, networking, and organizational skills, along with the ability to multitask and work in a fast-paced environment.

Collections Specialist

Company: Addison Group

Location: Washington, DC

Posted Dec 20, 2024

The job posting is for a Collections Specialist role. The role involves daily monitoring and review of delinquent accounts, making outbound collection calls, resolving billing problems, and maintaining customer relations. The specialist will also process payments, communicate with other departments, and prepare reports on collection activities. The job requires using CRM and QuickBooks for account status updates.

Tractor Operator

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 20, 2024

The position is at Madigan Army Medical Center, Tacoma, Washington, a city known for its diversity, cultural attractions, and outdoor activities. Tacoma is situated between Seattle and Olympia, with views of Mount Rainier and Commencement Bay. The role requires a forklift operator certificate, use of personal protective equipment including respirators, and the ability to lift up to 50 lbs. The incumbent must also possess or obtain a valid state driver's license and pass a pre-employment and annual physical examination. The job involves operating a tractor and light truck, driving safely, interpreting instructions, and maintaining work practices. The working conditions are outdoors with exposure to various weather conditions and potential hazards.

Nurse Consultant (CYS) NF-04

Company: Department of the Army - Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Dec 20, 2024

This job posting is for a Regular Full-Time position at Joint Base Lewis-McChord, WA with Child and Youth Services. The role requires at least 18 years of age, direct deposit, and a Social Security Card. Candidates must meet health, background, and training requirements. They need to be a Registered Nurse with active registration, and have experience in pediatric nursing or working with children/youth with special needs. Proof of education and registration is required at the time of application. The position involves working both indoors and outdoors, and may require irregular hours, evenings, and weekends. Travel to on and off post locations may be necessary.

Project Manager

Company: Insomniac Design

Location: Washington DC

Posted Dec 20, 2024

Insomniac Design is a global digital agency offering humancentered design services with a focus on design thinking and digital transformation. They are seeking a Project Manager to oversee innovative digital projects, collaborate with teams, and ensure projects are delivered on time, within scope, and budget. The role involves managing client accounts, planning schedules, allocating resources, and maintaining project health. They value diversity, inclusion, and equity in the workplace.

Payroll Specialist

Company: Addison Group

Location: Washington, DC

Posted Dec 20, 2024

A reputable company is seeking a Payroll Specialist with 1+ years of experience for a growth opportunity. The role involves processing payroll for hourly and salaried employees, handling wage garnishments, and ensuring data accuracy. Proficiency in Microsoft Office and ADP is required.

Staff Accountant

Company: Addison Group

Location: Washington, DC

Posted Dec 20, 2024

The Staff Accountant role involves processing accounts payable transactions, managing cash receipts, reconciling revenues, reviewing expense reports, performing expense allocations, and preparing budget variance reports. The position requires strong knowledge of ERP systems, Microsoft Excel skills, excellent communication, and 0-5 years of accounting experience. A Bachelor's degree in Finance/Accounting/Business Administration is needed. Benefits include high salaries, insurance, 401K, and bonuses. Addison Finance & Accounting offers permanent employment opportunities, direct connections with hiring managers, professional development, and advice throughout the hiring process.

Senior IT Project Manager

Company: Planet Technologies

Location: Washington DC

Posted Dec 20, 2024

Planet Technologies is seeking a highly motivated Senior IT Project Manager with 7-10 years of experience in large complex IT projects. The successful candidate will have a PMP certification or other project management certification, as well as specific technical certifications in Microsoft 365 and Dynamics 365. The role involves delivering technical projects, managing IT project teams, and ensuring projects are completed in accordance with established standards, schedules, and budget parameters.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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