Excellent Customer Experience Jobs in Washington DC

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Looking for Excellent Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Washington DC area.

Marketing/ Graphic Design Specialist

Company: CM3 Building Solutions

Location: Fort Washington, PA

Posted Jul 01, 2025

Valid driver's license and reliable transportation — this role requires regular local travel. The person in this role would routinely use standard office…

Marketing/Graphic Design Coordinator

Company: CM3 Building Solutions

Location: Fort Washington, PA

Posted Jul 01, 2025

Valid driver’s license and reliable transportation — this role requires regular local travel. The person in this role would routinely use standard office…

Development Project Manager

Company: Metropolitan Companies

Location: Fort Washington, PA

Posted Jul 02, 2025

Must have technical proficiency and knowledge in Microsoft office (Word, Excel, and Outlook). Manage project bidding process, proforma and budget preparation…

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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