Excellent Customer Experience Jobs in Washington DC

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Looking for Excellent Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Washington DC area.

Quality Control Principal

Company: Withum

Location: Washington DC

Posted Dec 13, 2024

The text describes a job posting for a Quality Control Principal at Withum, a technology-driven advisory and accounting firm. The role involves managing technical accounting and auditing matters, supporting complex clients, and contributing to the firm's regulatory compliance. The ideal candidate should have a Bachelor's degree in Accounting or Finance, 10+ years of public accounting experience, CPA licensure, and excellent technical knowledge of GAAP, GAAS, and other accounting standards. The position offers competitive compensation, benefits, and a bonus program. Withum is an equal opportunity employer and does not discriminate against otherwise qualified applicants.

Senior Frontend Web Developer

Company: Mobomo

Location: Washington DC

Posted Dec 13, 2024

Mobomo is seeking a Senior Frontend Web Developer to join its team of innovators delivering impactful digital solutions for federal clients. The role focuses on creating engaging digital experiences across web, mobile, and other platforms by combining design, layout, and coding expertise. Key responsibilities include designing and implementing technical architecture, programming and coding applications with a focus on performance and scalability, deploying and launching digital properties, and collaborating with Digital User Experience SMEs and Digital Marketing experts.

Sr. Public Relations Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Dec 13, 2024

The text describes a role at Fannie Mae, a company that aims to make a home a possibility for millions of people. The Sr Public Relations Associate Flex Hybrid role involves expanding external understanding of the organization's business performance and strategy, managing media relations, and drafting clear and concise messaging for internal and external distribution. The ideal candidate should have 2 years of related experience, skills in creating visual concepts, editing content, and presenting information, and a bachelor's degree in English Journalism and Communications or a related field. The role also requires experience working with print or broadcast media and using software such as Workiva Wdesk, Cision, and Excel.

Systems Support Engineer I (M-F 1130am-8pm)

Company: Red River

Location: Washington DC

Posted Dec 13, 2024

Red River Managed Services is seeking a Systems Support Engineer I to join their team at their headquarters in Chantilly, VA. The candidate will be responsible for working on a team at the Red River Service Desk, handling customer technical support requests and escalation, and maintaining user uptime and improving computing experiences through effective troubleshooting and problem identification. The ideal candidate must have at least one year of IT experience with IT administration and support, Windows desktop administration and management of Active Directory, DHCP, DNS, Office 365, and Intune. Preferred qualifications include a Bachelor's degree in a technical field, CompTIA A+ or Network+ certification, and Microsoft 365 Fundamentals and Administrator certifications.

Digital Marketing Specialist

Company: Employee Navigator

Location: Washington DC

Posted Dec 13, 2024

Employee Navigator is a rapidly growing and highly profitable SaaS insurance and HR technology company that offers products to manage employee benefits and HR complexity. They are looking for a Digital Marketing Specialist to join their headquarters in Bethesda, MD. The role involves providing creative ideas for content marketing, managing new partner launches, and crafting the overall marketing strategy.

Proposal Coordinator

Company: Barbaricum

Location: Washington DC

Posted Dec 13, 2024

Barbaricum is a rapidly growing government contractor with over 15 years of experience in supporting federal customers, particularly in Defense and National Security mission sets. They offer capabilities in Intelligence Analytics, Engineering, Mission Support, and Communications. Barbaricum is seeking a Proposal Coordinator to support their dynamic Business Development team.

Systems and Solutions Engineer

Company: Intel Corporation

Location: Washington DC

Posted Dec 14, 2024

Intel Federal LLC is seeking a Systems and Solutions Engineer to lead design analysis and implementation of component-level choices across integrated systems on performance features and cost. The role involves defining systems implementation and integration solutions, delivering end-to-end technical solutions, and collaborating with other teams to analyze next-generation requirements.

Luxury Sales Associate

Company: Brilliant Earth

Location: Washington DC

Posted Dec 14, 2024

The text describes a job posting for a Jewelry Consultant position at Brilliant Earth in Washington DC. The role involves providing exceptional customer service, utilizing sales strategies, and managing a high volume of sales leads. The ideal candidate should be able to work full-time, including weekends, and have a passion for customer service, exceeding sales targets, and attention to detail. The company offers competitive compensation, benefits, and a supportive work environment.

Sr. Accountant - Onsite

Company: NewRez

Location: Washington DC

Posted Dec 13, 2024

The position involves accounting for a variety of mortgage loan transactions within the NewRez loan origination accounting team. The role requires advanced spreadsheet skills to summarize, track, and reconcile transaction details from various sources. The primary job functions include reconciling and recording mortgage loan transactions, managing journal entry processes, preparing journal entries and account reconciliations, maintaining spreadsheet models and reports, interacting with business partners, working with internal and external auditors, and preparing financial reporting information. The position requires a Bachelor's Degree in Accounting or Finance, 13 years of related accounting experience, and proficiency in Microsoft Excel. The role is part of a fast-paced, complex environment and requires strong analytical and reconciliation skills.

Client Success Manager - Federal

Company: Juvare

Location: Washington DC

Posted Dec 13, 2024

Juvare is a worldwide leader in emergency preparedness and critical incident management technology. They help government agencies, corporations, healthcare facilities, academic institutions, and volunteer organizations leverage real-time data to manage incidents faster and more efficiently, protecting people, property, and brands. They are an AWS partner certified in Public Safety and Disaster Response. The Client Success Manager (CSM) role is to be the primary resource for advice on meeting clients' business or program goals with the use of Juvare solutions, driving client adoption, and ensuring client satisfaction.

Staff Frontend Developer - REMOTE

Company: GEICO

Location: Washington DC

Posted Dec 13, 2024

GEICO is seeking an experienced Engineer to drive their insurance business transformation and cocreate a culture of psychological safety and continuous improvement. The ideal candidate has lead level experience in frontend UI and backend systems development and is willing to lead and contribute across the stack.

Mid-Level Voucher Examiner

Company: Seneca Holdings

Location: Washington DC

Posted Dec 13, 2024

Great Hill Solutions, a company part of the Seneca Nation Group SNG portfolio, is seeking a MidLevel Voucher Examiner in Washington DC. The role involves examining vouchers, ensuring they meet contractual provisions, and applying Prompt Payment Act provisions. Basic qualifications include a bachelor's degree in Accounting or Auditing and 4 years of experience in government payments reconciliation and payroll activities. The company is committed to building an inclusive work environment and provides equal employment opportunities to all employees and applicants.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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