Excellent Customer Experience Jobs in Washington DC

102,163 open positions · Updated daily

Looking for Excellent Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Washington DC area.

Legal Talent Assistant

Company: Cooley

Location: Washington DC

Posted Nov 21, 2024

Cooley is seeking a Legal Talent Assistant to join the Legal Talent team. The role provides administrative support to the team, including recruiting, data entry, and research. The ideal candidate has strong administrative skills, excellent organizational skills, and excellent communication skills.

Sr. Manager, Content & Creative

Company: National Geographic Society

Location: Washington DC

Posted Nov 21, 2024

The National Geographic Society is seeking a Senior Manager of Content and Creative to develop and distribute content for the museum's marketing efforts. The role requires experience in marketing, paid attendance models, and crisis communication. The position offers a competitive salary and benefits package.

React Developer 2

Company: Bass Pro Shops

Location: Washington DC

Posted Nov 21, 2024

The job posting is for a Frontend React Developer position at Bass Pro Shops. The role involves developing and supporting eCommerce capabilities on multiple brand websites, troubleshooting and remediating issues, and working with an on-offshore dev team. The required skills include 2+ years of experience in developing and minimum 1 year experience with React or other JS-based technologies.

IP Trademark, Copyright, & Advertising (TCA) Operations Manager

Company: Cooley

Location: Washington DC

Posted Nov 21, 2024

Cooley is seeking an IP Trademark Copyright amp Advertising TCA Operations Manager to join the IP Services team. The role involves overseeing TCA operations, driving technological and process innovation, and ensuring efficient and effective client service.

Specialist, Planned Giving and Bequest Administration

Company: National Geographic Society

Location: Washington DC

Posted Nov 21, 2024

The job posting is for a Planned Giving and Bequest Administration Specialist at the National Geographic Society. The role involves estate administration, planned giving, and communication with donors. The job requires a bachelor's degree and 3+ years of experience in gift planning, development, law, accounting, or a related field.

Sr. Manager, Marketing

Company: National Geographic Society

Location: Washington DC

Posted Nov 21, 2024

The National Geographic Society is seeking a Senior Marketing Manager to lead the marketing strategy for its campus renovation project. The position requires 7+ years of experience in marketing, with a focus on paid attendance models, cultural attractions, and hospitality. The role involves developing and implementing marketing strategies, managing budgets, and collaborating with internal and external partners.

Senior Technical Project Manager

Company: National Geographic Society

Location: Washington DC

Posted Nov 21, 2024

The job posting is for a Senior Technical Project Manager position at the National Geographic Society. The role involves managing projects, teams, and vendors, and requires experience in project management, technical projects, and data systems. The job offers a competitive salary and benefits package.

Account Manager

Company: Global Blue

Location: Washington DC

Posted Nov 21, 2024

The job posting is looking for a sales talent with strong results orientation, passion, and determination to reach sales targets. The role involves selling Global Blue service products to merchants in Vienna, managing account specific contractual obligations, and ensuring accurate commercial and financial accounts management.

Human Resources Generalist II - Employee Relations

Company: Fairfield Residential

Location: Washington DC

Posted Nov 21, 2024

Fairfield is a leader in the multifamily housing industry, seeking a HR Generalist to support employee relations. The role involves conducting investigations, providing guidance to managers, and ensuring compliance with laws and regulations.

Performance Marketing Analyst

Company: Bass Pro Shops

Location: Washington DC

Posted Nov 21, 2024

The job posting is for a Marketing Analytics team member at Bass Pro Shops. The ideal candidate will have a degree in Marketing, Research, Statistics, or Economics, and 2 years of analytical experience. The job involves creating reports, analyzing data, and working with cross-functional teams.

Manager in Training - Operations

Company: POOLCORP

Location: Washington DC

Posted Nov 21, 2024

POOLCORP is a global organization with a long history of continuous success, offering a range of benefits, opportunities for growth, and a commitment to being a good corporate citizen.

Head of Talent Acquisition

Company: Bass Pro Shops

Location: Washington DC

Posted Nov 21, 2024

The job posting is for a Head of Talent Acquisition at Bass Pro Shops, requiring a leader with experience in high-volume recruitment and a passion for conservation. The role involves developing a strategic roadmap, leading a team, and ensuring the company's employer brand is portrayed accurately.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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