Excellent Customer Experience Jobs in Washington DC

102,163 open positions · Updated daily

Looking for Excellent Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Washington DC area.

WGL - ICS/OT Systems Administrator

Company: AltaGas

Location: Washington DC

Posted Nov 21, 2024

The job description is for a Systems Administrator with expertise in Microsoft systems administration, VMware, and infrastructure management. The role involves maintaining, upgrading, and managing software, hardware, and networks in an OT environment. The job offers a competitive salary range and a comprehensive benefits package.

CAS Accounting Sr. Manager

Company: EpiSci

Location: Washington DC

Posted Nov 21, 2024

EpiSci is a company that is committed to building a diverse and inclusive workforce, and is looking for a CAS Accounting Sr Manager to oversee the organization's compliance with Cost Accounting Standards and government regulations. The role involves managing the preparation and review of CAS disclosure statements, ensuring proper cost allocation and accounting practices, and overseeing audits related to CAS compliance.

Senior DevOps Engineer

Company: Percipient.ai

Location: Washington DC

Posted Nov 21, 2024

Percipientai is a company that utilizes AI and computer vision to develop cutting-edge tools. They are seeking Sr DevOps Engineers to work with customers to ensure mission success. The company offers a range of benefits and is committed to hiring a diverse workforce.

24-1007: Power Platform Developer

Company: Navitas Business Consulting

Location: Washington DC

Posted Nov 21, 2024

The job posting is for a Power Platform developer to work on Power BI, Power Apps, and Power Automate solutions for the government. The developer will analyze business needs, design efficient solutions, and ensure successful implementation and deployment.

Spring 2025: DNC General Internship

Company: Democratic National Committee

Location: Washington DC

Posted Nov 21, 2024

The DNC Internship Program is a unique opportunity for hardworking and passionate individuals to gain hands-on experience in Democratic politics. The program offers a stipend of $3000 and provides opportunities to participate in grassroots organizing, assist at DNC functions, and network with DNC leadership and staff.

Reporting and Data Analysis Lead

Company: Omniscius

Location: Washington DC

Posted Nov 21, 2024

The job posting is looking for a Reporting and Data Analysis Lead with advanced skills in analyzing multisource data to derive actionable insights. The ideal candidate will be a strong leader with analytical and communication skills to collaborate effectively with crossfunctional teams and stakeholders.

24-5006: Proposal Writer

Company: Navitas Business Consulting

Location: Washington DC

Posted Nov 21, 2024

The job posting is for a Technical Writer to support the Business Development team at Navitas, a company that provides digital transformation solutions. The ideal candidate should have a strong background in technical writing, business development, and proposal writing, with experience in federal and commercial proposals.

Diversity and Inclusion Insights and Reporting Advisor (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Nov 21, 2024

Fannie Mae is a company that values diversity and inclusion, and is looking for a Diversity and Inclusion Insights and Reporting Advisor to join their team. The role involves providing complex analysis and insights to stakeholders, and requires a strong background in data analysis and reporting. The company offers a flexible hybrid work environment and a comprehensive benefits package.

Sr People Services Delivery Manager (USA Remote)

Company: Turnitin

Location: Washington DC

Posted Nov 21, 2024

Turnitin is a global organization that provides innovative solutions for education. The company is committed to promoting honesty, consistency, and fairness across all subject areas and assessment types. The Senior People Service Delivery Manager role involves leading a team, providing guidance and support, and ensuring compliance with company policies and regulations.

Sr. Data Encryption Engineer - (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Nov 21, 2024

Fannie Mae is a flexible hybrid company that offers a range of benefits and opportunities for growth. The company is committed to fostering a diverse and inclusive workplace and is an equal opportunity employer.

Senior DevSecOps Engineer

Company: Omniscius

Location: Washington DC

Posted Nov 21, 2024

The job posting is seeking a Senior DevSecOps Engineer to join a team supporting a Homeland Security customer in Springfield, VA. The candidate will play a pivotal role in designing, implementing, and maintaining CICD solutions, consulting on DevSecOps requirements, and enhancing automation processes.

OMB A-123 Auditor

Company: GenTech Associates

Location: Washington DC

Posted Nov 21, 2024

The job description is for an experienced OMB A123 Auditor with DoD experience, requiring strong communication and writing skills, as well as experience with financial analysis, internal controls, and OMB A123 audits.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

Related Pages