Excellent Customer Experience Jobs in Washington DC

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Looking for Excellent Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Washington DC area.

Assistant Store Manager (US)

Company: TD Bank

Location: Washington, DC

Posted Nov 19, 2024

TD Bank is seeking an Assistant Store Manager with 2+ years of customer service or sales experience. The role involves leading a team to grow and deepen customer relationships, providing personalized advice, and managing day-to-day operations. The successful candidate will have strong communication skills, sales and operational management abilities, and proficiency in Microsoft Office. They should also be familiar with banking products and services, and have a notary license (preferred). The position requires maintaining optimal colleague scheduling, handling critical issues, and driving operational compliance. TD Bank offers a competitive Total Rewards package, including health and well-being benefits, savings and retirement programs, and career development opportunities.

Critical Care Intensivist Physician

Company: CommonSpirit Health

Location: Tacoma, Washington

Posted Nov 19, 2024

Virginia Mason Franciscan Health, formed in 2020, is recruiting an experienced Intensivist to join their collaborative team. The Intensivist will provide direct patient care, participate in unit operations, and lead multidisciplinary rounds. They will work in fully equipped critical care units across Washington state, caring for seriously ill patients post-surgery or injury. The role offers a competitive pay range and a commitment to quality-driven, evidence-based care.

Personal Banker- DC NE and SE

Company: Wells Fargo

Location: Washington, DC

Posted Nov 19, 2024

Wells Fargo is seeking an Associate Personal Banker (SAFE) for their National Branch Network. The role involves delivering exceptional customer service, building relationships, and proposing appropriate products and services. The company is recognized as a top workplace for career growth. Required qualifications include customer service experience and SAFE registration. Desired qualifications include a customer service focus, experience with complex transactions, and ability to educate customers on technology. The position offers a competitive salary, robust benefits, and opportunities for career advancement.

Gastroenterology Nurse Practitioner

Company: CommonSpirit Health

Location: Seattle, Washington

Posted Nov 19, 2024

Virginia Mason Franciscan Health, formed by the merger of Virginia Mason and CHI Franciscan Health, is recruiting a Nurse Practitioner for their Gastroenterology team in Seattle, Washington. The role offers a collegial team environment, access to primary care and specialists, and the opportunity to work in a state-of-the-art endoscopy unit. The Center for Digestive Health is renowned for its multidisciplinary approach to treating digestive and liver diseases, integrating APPs seamlessly into clinical practice.

Configuration Management Support

Company: Guidehouse

Location: Washington, DC

Posted Nov 19, 2024

Guidehouse is seeking a Configuration Management Support consultant for a Department of State client. The role involves managing Configuration Items, collaborating with Software Engineers on change control submissions, and supporting the implementation of Zero Trust Architecture. The ideal candidate should have a Bachelor's Degree, one year of Configuration Management experience, and the ability to obtain a Secret Federal or DoD security clearance. The position offers a competitive salary range of $71,800.00-$107,600.00 and a comprehensive benefits package.

Shift Supervisor Trainee

Company: CVS Health

Location: Washington, DC

Posted Nov 19, 2024

CVS Health is offering a Shift Supervisor Trainee position, an entry-level role designed to prepare employees for higher-level supervisory roles. The role involves working effectively with store management and crews, supervising activities, and ensuring smooth store operations. The company emphasizes a human-centric approach to healthcare, focusing on personal, convenient, and affordable solutions. Upon successful completion of the training, trainees can be considered for Operations Supervisor or Shift Supervisor positions. The role requires deductive reasoning, analytical skills, and computer skills. The pay range is $18.25 - $26.00, and the company offers comprehensive benefits including medical, dental, vision, 401(k), life insurance, disability benefits, well-being programs, and education assistance.

Ophthalmic Assistant (30 hours Bellevue)

Company: Kaiser Permanente

Location: Bellevue, Washington

Posted Nov 19, 2024

The job summary describes a role as an Ophthalmic Assistant, assisting eye care providers in examining and treating eye disorders. Essential responsibilities include completing training, performing patient care, preparing examination rooms, reviewing appointment schedules, administering medication, and maintaining ophthalmic instruments. Basic qualifications include a high school diploma, becoming a Registered Medical Assistant in Washington within 2 months, and obtaining an Ophthalmic Assistant Certificate within 24 months. Preferred qualifications include experience with contact lenses, general medical knowledge, and graduation from an accredited program.

Associate Solution Engineer - Federal

Company: C3 AI

Location: Washington DC

Posted Nov 19, 2024

C3 AI is a leading Enterprise AI software provider looking for Associate Solution Engineers to join their federal team. The role requires US Citizenship and Active Department of Defense security clearance. The company provides excellent benefits, competitive compensation, and generous equity.

Federal Grant and Proposal Capture Manager

Company: Red Cell Partners

Location: Washington DC

Posted Nov 19, 2024

Red Cell Partners is an incubation firm that builds and invests in technology-led companies in healthcare, cyber, and national security. They are looking for a Federal Grant and Proposal Capture Manager to lead their federal funding pursuit strategy.

Senior Computer and Information Systems Manager - 100% Remote (REF1710O)

Company: Citizant

Location: Washington DC

Posted Nov 19, 2024

Citizant is a leading provider of professional IT services to the US government, seeking a Senior Computer and Information Systems Manager to join their team. The ideal candidate will have a strong background in planning, directing, and coordinating IT-related projects, and will play a crucial role in ensuring the efficiency and effectiveness of their IT operations and systems.

Pharmacy Technician

Company: CVS Health

Location: Washington, MI

Posted Nov 19, 2024

CVS Health is inviting applications for Pharmacy Technicians, emphasizing their commitment to human-centric healthcare. The role involves delivering compassionate care, managing pharmacy workstations, and ensuring regulatory compliance. New hires must complete a training program and meet state board of pharmacy requirements. The position offers opportunities for career growth and a range of benefits, including medical, dental, vision, 401(k), life insurance, disability benefits, and well-being programs.

Nurse Practitioner Endocrinology (Providence Medical Group - Eastern Washington)

Company: Providence

Location: Spokane, Washington

Posted Nov 19, 2024

Providence Medical Group at Sacred Heart Medical Center is recruiting a full-time nurse practitioner for their Endocrinology group, the only one in the region. The role involves working with an adult-only patient panel, enjoying a healthy work-life balance in sun-drenched Eastern Washington. The compensation is between $123,914 and $162,265 per year, with potential for additional incentives. Providence Medical Group, a nationally recognized healthcare organization, offers patient-centered care and partners with advanced hospitals in the region.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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