Excellent Customer Experience Jobs in Washington DC

102,163 open positions · Updated daily

Looking for Excellent Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Washington DC area.

Senior Property Manager (Lease-Up)

Company: Bozzuto

Location: Washington, DC

Posted Nov 19, 2024

Bozzuto is a company that values community, inclusivity, and excellence. They strive to create exceptional experiences for all stakeholders, from residents to associates. The General Manager role involves leading by example, inspiring the team to meet sales, marketing, and operational goals, managing financial performance, and cultivating strong relationships with all constituents. Bozzuto offers competitive compensation, health benefits, paid leave, retirement planning, and tuition reimbursement, fostering a supportive environment for professional growth.

Cash Processor

Company: Brink’s

Location: Washington DC

Posted Nov 19, 2024

The text describes the company Brinks and its job opportunities, highlighting its commitment to respect, trust, and integrity. It also mentions the skills and qualifications required for the Cash Logistics Processor role.

Phlebotomist

Company: Labcorp

Location: Fort Washington, PA

Posted Nov 19, 2024

Labcorp is seeking a Phlebotomist for a role in either a Patient Service Center or Client office. The position involves providing exceptional customer service, performing skilled specimen collections, and being the face of the company. The role offers opportunities for continuous growth within the organization, comprehensive benefits, and a quarterly incentive bonus program. The work schedule is Monday - Friday 7:30am - 3:00pm and rotating Saturdays. Requirements include a high school diploma or equivalent, phlebotomy certification or completed training program, proven customer service skills, strong communication abilities, and flexibility to work overtime.

Mail Fraud Investigative Support Analyst ISA I-D

Company: KACE

Location: Washington DC

Posted Nov 19, 2024

The job description is for an Investigative Support Analyst at KACE, a company that provides investigative support to designated criminal and civil investigations. The role involves analyzing business records, researching fraudulent activity, and preparing reports and presentations. The company values its employees' passion to make a difference and offers a purposeful and forward-thinking work environment.

Marketing Program Manager

Company: Zendesk

Location: Washington DC

Posted Nov 19, 2024

Zendesk is looking for an experienced Marketing Program Manager to join their team. The role involves managing campaigns and events, collaborating with internal teams, and analyzing performance. The company offers a fulfilling and inclusive work environment and is an equal opportunity employer.

Lead VOIP Networking Analyst

Company: Tech Brains Solutions

Location: Washington DC

Posted Nov 19, 2024

The job posting is for a Lead VOIP Networking Analyst IT help desk position in Washington DC. The role involves leading a team, providing IT support, and troubleshooting various technologies. The ideal candidate should have a bachelor's degree in IT or a related field, relevant experience, and certifications such as CompTIA A+ or ITIL.

AEM Developer

Company: BLN24

Location: Washington DC

Posted Nov 19, 2024

BLN24 is a digital creative agency that supports the US Federal Government. They are looking for an AEM Developer to join their team. The job involves developing and maintaining AEM components, templates, and workflows. The company offers competitive benefits, flexibility, and opportunities for growth.

Senior Product Strategy & Operations Manager

Company: Gucci

Location: Washington DC

Posted Nov 19, 2024

GEICO is looking for a Senior Product Strategy and Operations Manager to lead planning, execution, and optimization for Talent Planning Growth and Development in the Product Organization. The successful candidate will have strong understanding of Product Management and Design disciplines, and experience designing and implementing Talent programs at scale.

Federal Enterprise Account Executive - DHS

Company: Qualtrics

Location: Washington, DC

Posted Nov 19, 2024

Qualtrics, a leading Experience Management platform, is seeking a Federal Enterprise Account Executive for the Department of Homeland Security (DHS) account. The role involves driving incremental revenue for Federal product lines, acquiring new customers, and expanding existing ones. The ideal candidate should have 4-6 years of experience selling SaaS solutions to the Federal vertical, a successful track record in achieving targets, and knowledge of Federal procurement processes and security standards. The position offers growth opportunities, a collaborative team culture, and comprehensive benefits. Qualtrics is committed to diversity and inclusion, and roles are tied to an office location with a flexible work arrangement.

Cash Processor

Company: Brink’s

Location: Washington DC

Posted Nov 19, 2024

Brinks is a company with a proud history of providing growth and advancement opportunities for its employees. They take pride in their work and share a passion for their future. The company is looking for a Cash Logistics Processor to join their team.

Senior DoD Budget Analyst

Company: cBEYONData

Location: Washington DC

Posted Nov 19, 2024

cBEYONData is seeking a Senior DoD Budget Analyst to support federal customers with multidomain technology platform. The role requires expertise in DoD budgets, PPBE processes, and financial analysis.

Senior Product Manager

Company: Gucci

Location: Washington DC

Posted Nov 19, 2024

GEICO is looking for a Senior Product Manager to drive the development and execution of product roadmaps and ensure that solutions meet the needs of customers while driving business outcomes.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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