Excellent Customer Experience Jobs in Washington DC

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Looking for Excellent Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Washington DC area.

PROGRAM MANAGER

Company: Department of the Navy - Naval Sea Systems Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Nov 13, 2024

This is a public notice flyer for anticipated vacancies. Interested applicants must follow the 'How to Apply' section. Requirements include US citizenship, federal employment suitability, direct deposit, E-Verify, and security clearance. Specialized experience in ship maintenance evaluation is needed. No education qualification is required. The position is under the Acquisition Demonstration Project, capped at GS-15, step 05. Benefits include a comprehensive package, eligibility depending on position type.

DoD Financial Management

Company: MALASHA TECHNOLOGIES

Location: Washington DC

Posted Nov 13, 2024

Malasha Technologies Inc is seeking highly motivated and experienced individuals to join their team for SAP enterprise software implementations. The ideal candidates will have a strong analytical mindset and a passion for transforming data into actionable insights.

Supervisory Audiovisual Production Specialist (Senior Producer)

Company: Other Agencies and Independent Organizations - National Gallery of Art

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The role involves creating and managing digital, TV, and film productions, including scriptwriting, directing, filming, and editing. The individual will work with a Senior Line Producer to handle budgets, schedules, facilities, equipment, software, and logistics. They will also establish creative production and post-production workflows, and report on impact and analytics for continuous improvement. Requirements include U.S. citizenship, e-Verify participation, and ability to lift up to 100 lbs with assistance. No action will be taken on the COVID-19 vaccination requirement due to a preliminary nationwide injunction. Candidates must meet the Qualification Standards Handbook requirements for NF-1071-13, with GS-13 requiring at least one year of specialized experience leading an audiovisual production team for a museum or cultural institution. Other relevant criteria include physical abilities like walking, climbing ladders, and working in confined spaces.

Trial Attorney (National Courts)

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The National Courts Section, part of the Department of Justice's Civil Division, is a prominent litigating section. It's known for its age, activity, and being one of the top places to work, as voted in the Best Places to Work in the Federal Government survey. The role requires U.S. citizenship, a law degree, bar membership, and completion of a background investigation including drug testing. A Top Secret security clearance with SCI access may be needed. Applicants should have strong trial and appellate interest, excellent writing and oral advocacy skills, and a solid academic background. Judicial clerkship experience is highly valued. The position demands at least two years of post-J.D. experience for GS-13, three years for GS-14, and four years for GS-15. Education must be from an accredited U.S. institution or a comparable foreign one. Veterans' preference is considered positively, and reasonable accommodation is provided for applicants with disabilities.

SAP Functional Expert ( Multiple Position at Multiple Locations )

Company: MALASHA TECHNOLOGIES

Location: Washington DC

Posted Nov 13, 2024

Malasha Technologies Inc is seeking highly motivated and experienced individuals to join their team for SAP enterprise software implementations. The ideal candidates will have a strong analytical mindset and a passion for transforming data into actionable insights.

24-1009: Azure Cloud Engineer with M365

Company: Navitas Business Consulting

Location: Washington DC

Posted Nov 13, 2024

The job posting is for a cloud engineer position at Navitas, a company that provides digital transformation solutions. The job responsibilities include providing network and systems administration, designing scalable infrastructure, and developing technical solutions. The company is looking for a candidate with a minimum of 3 years of experience as a cloud engineer and specific tool experience areas such as Active Directory and Microsoft Azure.

24-1030: GCP Cloud Architect

Company: Navitas Business Consulting

Location: Washington DC

Posted Nov 13, 2024

The job posting is for a Cloud GCP Solution Architect position at Navitas, a company that provides digital transformation solutions. The job requires extensive experience with Google Cloud Platform, GCP certifications, and experience with cloud architecture and design.

Deputy Associate Administrator - DIRECT HIRE (P)

Company: Department of Transportation - Federal Transit Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

This job posting is for a Grade 15 position in the Federal Transit Administration's Office of Communications and Congressional Affairs. The role involves leadership in external and internal communication, correspondence control, and management. Applicants must be U.S. citizens with specialized experience in public & congressional affairs program management, policy/strategic planning, advanced communication skills, and leadership. The position may involve travel, telework, and a probationary period. No education requirement is specified.

SAP FICO Functional Analyst

Company: MALASHA TECHNOLOGIES

Location: Washington DC

Posted Nov 13, 2024

Malasha Technologies Inc is seeking a highly motivated and experienced SAP FICO Analyst to join their team. The ideal candidate will have a strong analytical mindset and a passion for transforming data into actionable insights.

SAP Funds Management (FM) Finance (FI)Functional Manager

Company: MALASHA TECHNOLOGIES

Location: Washington DC

Posted Nov 13, 2024

Malasha Technologies Inc is seeking a highly motivated and experienced SAP Functional Project Manager to join their team. The ideal candidate will have a strong analytical mindset and a passion for transforming data into actionable insights. The company provides design implementation and ongoing operations and maintenance of SAP applications and technology, and is seeking a candidate with federal government experience.

Paralegal Specialist

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The text describes a job opening in the Office of Chief Counsel, requiring a candidate with strong communication skills, attention to detail, and ethical character. The ideal candidate should be able to work independently in a demanding environment. Key requirements include U.S. citizenship, passing a background investigation, Selective Service registration, and the ability to deploy with little notice. Qualifications include one year of specialized experience or a Ph.D. in a related field. The position offers a comprehensive benefits package.

Sr. Associate, Treasury

Company: Avantus

Location: Washington DC

Posted Nov 13, 2024

Avantus is a company that is shaping the future by making reliable low-cost clean energy a global reality. They are seeking a highly motivated and organized candidate for a Sr Associate Treasury position.

Frequently Asked Questions

What are the typical salary ranges for CX roles at different seniority levels?
Entry‑level CX analysts earn $55k–$70k, mid‑level roles such as Customer Success Managers or CX Analysts command $70k–$95k, senior positions like CX Directors or Lead Voice‑of‑Customer Specialists range $95k–$130k, and executive CX leaders can reach $130k–$200k, depending on scope and industry (e.g., SaaS or fintech). These ranges reflect experience with tools like Salesforce, Zendesk, Medallia, and data platforms such as Tableau or Power BI.
What skills and certifications are most valued in CX positions?
Top technical skills include proficiency with CRMs (Salesforce, HubSpot), CX platforms (Gainsight, Medallia), analytics tools (Tableau, Power BI, Mixpanel), and SQL or Python for data extraction. Certifications such as Certified Customer Experience Professional (CCXP), Salesforce Administrator, Zendesk Support Specialist, and Six Sigma Green Belt are highly regarded and typically double the base salary within the same role.
Can CX jobs be performed remotely?
Yes—most CX roles, especially Customer Success Managers, CX Analysts, and Voice‑of‑Customer Leads, are fully remote or hybrid. Companies provide cloud‑based platforms (e.g., Gainsight, Zendesk, Medallia) and collaboration tools (Slack, Miro, Figma) that enable distributed teams to manage customer journeys from any location.
What does the career progression look like in CX?
A typical path starts with a CX Analyst or Support Specialist, progresses to Customer Success Manager or CX Designer, then moves into Lead or Director positions overseeing strategy and data, and eventually advances to VP of Customer Experience or Chief Customer Officer, where you set company‑wide CX vision and metrics.
What industry trends are shaping CX today?
Key trends include AI‑driven conversational agents, predictive sentiment analytics, real‑time NPS dashboards, omnichannel journey mapping, and the integration of chat, voice, and social media into a unified CX platform. Companies are also investing in customer data platforms (CDPs) to personalize experiences and in continuous feedback loops to reduce churn.

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