Excellent Customer Experience Jobs in Washington DC

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Looking for Excellent Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Washington DC area.

Correctional Treatment Specialist (Drug Abuse Treatment Specialist)

Company: Department of Justice - Justice, Bureau of Prisons/Federal Prison System

Location: Seatac, Washington Seatac, Washington

Posted Nov 13, 2024

The Federal Bureau of Prisons seeks corrections professionals who foster a humane and secure environment, ensuring public safety and preparing individuals for successful reentry into communities. The agency values a diverse, innovative workforce that creates a strong foundation of safety and security through principles of humanity and normalcy. The role requires U.S. citizenship, and eligibility for ICTAP or CTAP programs. Qualifications include a degree in behavioral or social sciences, or equivalent experience, with graduate education in corrections or related fields. Selective Factors include graduate coursework in clinical psychology, counseling psychology, or social work, or professional experience in treating individuals with mental health and/or substance use disorders.

CYP Assistant - Flex

Company: Department of the Navy - Commander, Navy Installations

Location: Everett, Washington Everett, Washington

Posted Nov 13, 2024

CYP Assistants work directly with children and youth, ensuring their safety and well-being while fostering their development. They engage children in activities that promote social skills, healthy choices, self-help skills, and environmental exploration. The role requires effective communication, ability to follow instructions, and teamwork. Qualifications vary by level, with entry requiring a high school diploma and no experience, intermediate requiring additional experience and training, and target level requiring a degree or specific credentials and more experience.

HOUSING MANAGEMENT ASSISTANT

Company: Department of the Navy - Commander, Navy Installations

Location: Everett, Washington Everett, Washington

Posted Nov 13, 2024

This is a public notice flyer for anticipated vacancies. Interested applicants must follow specific application instructions, as responses to the flyer won't be accepted. The notice details requirements such as US citizenship, federal employment suitability, direct deposit, E-Verify, and driver's license possession. New hires must pass a security clearance check. Males born after 12-31-59 must register for Selective Service. This is a bargaining unit position requiring travel and government credit card use. Qualifications vary by GS level, involving specialized experience in housing policies, customer service, and operations. Education substitutions are possible for GS-05. The position uses Defense Industrial Base authority, is covered by the DoD Priority Placement Program, and may involve uncommon work hours. Federal benefits are offered.

Police Officer (Lateral Transfer)

Company: Legislative Branch - U.S. Capitol Police

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Nov 13, 2024

The United States Capitol Police (USCP) is responsible for safeguarding the Congress, its members, employees, visitors, and facilities. The hiring process involves several phases including application submission, pre-employment screening, initial assessment, psychological, medical, and polygraph examinations, and a comprehensive background investigation. Qualifications include completion of specific police training programs, current law enforcement status, and meeting various requirements such as age, citizenship, and driving license possession. The USCP offers a competitive starting salary, recruitment bonus, comprehensive benefits, and a student loan repayment program. It is an equal opportunity employer.

Supervisory Operations Officer

Company: Department of Transportation - Federal Aviation Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

This position is for a supervisor/manager role within the Security and Hazardous Materials Safety (ASH), Office of National Security Programs and Incident Response, Washington Operations Center. The role offers a Manager Performance Incentive (MPI) subject to meeting agency policy requirements. The MPI is an annual lump-sum payment considering agency performance, individual performance, and available funding. US Citizenship is required, and selective service registration is necessary for males born after 12/31/1959. Designated or random drug testing is required, with travel expected at 20% (domestic only). Qualifications include at least one year of specialized experience equivalent to the FV-I, FG/GS-13 level, involving managing a 24/7 operations center, integrating automated tools within an operations environment, and collecting, evaluating, and performing quality reviews of programs impacting the National Air Space system.

Deputy Assistant Inspector General for Audit

Company: Department of Labor - Office of Inspector General

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The U.S. Department of Labor's Office of Inspector General, Office of Audit, is seeking a candidate for a senior executive position. The role involves conducting and supervising audits of DOL's programs and operations, and recommending policies for promoting economy, efficiency, and effectiveness. The candidate must be a U.S. citizen, have a valid driver's license, and be at least 16 years old. They must also meet financial disclosure requirements and undergo a background investigation. The candidate must possess progressively responsible leadership experience, typically gained at or above the GS-15 level in the federal service. They must demonstrate the five Executive Core Qualifications (ECQs) and Mandatory Technical Qualifications (MTQs). The position requires a degree in accounting, auditing, or a related field, or equivalent experience. Relocation incentives may be offered, but PCS funds will not be provided. Veterans' preference is not applicable to the Senior Executive Service.

Advanced Practice Nurse - Psychiatric Mental Health

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Nov 13, 2024

The text describes a job opportunity for an Advanced Practice Nurse (ARNP) in psychiatry at a Veterans Affairs facility. The role involves comprehensive inpatient, consultative, and outpatient psychiatric evaluation and treatment. The ARNP is expected to demonstrate leadership, experience, and creative approaches to managing complex patient care. They will work as part of a multidisciplinary treatment team. The job requires U.S. citizenship, English language proficiency, and various conditions of employment including a background/security investigation, pre-employment physical examination, and vaccination requirements. The ARNP must possess an active, current, full, and unrestricted APN license and maintain full and current board certification in an area of clinical specialty. The role is considered the entry grade level for APN (NPs) with no experience required, but the III level requires one year of specialized APN (NP) experience.

Survey Technician-Open to both U.S. Citizens and Federal Employees

Company: Department of Transportation - Federal Highway Administration

Location: Vancouver, Washington Vancouver, Washington

Posted Nov 13, 2024

This job posting is for a position in the Technical Services Branch of the Western Federal Lands Highway Division, Federal Highway Administration. The role involves serving as an instrument operator and rodman on a survey crew, utilizing modern survey equipment such as electronic total stations, levels, GPS, and more. The responsibilities include conducting preliminary and location surveys, recording and transmitting data for design and construction operations, primarily in the Northwestern United States and Alaska. The required qualifications include U.S. citizenship, specialized experience, and submission of necessary documents by the closing date. The position involves travel, a probationary period, and potential for telework. The ideal candidate should have experience with surveying, technical competence, strong oral and written communication skills, and knowledge of surveying principles.

Capture/Marketing Coordinator

Company: Astor & Sanders Corp

Location: Washington DC

Posted Nov 13, 2024

Astor amp Sanders Corporation is seeking a CaptureMarketing Coordinator to work in a hybrid role with 23 days onsite in McLean, VA. The role involves managing media and marketing tools, coordinating schedules and events, and providing administrative and operational support.

Materials Handler

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The text describes a job position in the Collections Management Division, Preservation Directorate, Discovery and Preservation Services of the Library of Congress. The primary duty stations are Capitol Hill, DC; Landover, MD; and Ft. Meade, MD. The position is non-supervisory and bargaining unit. The salary range reflects locality pay adjustments for the Washington, D.C., Metropolitan area. The job requires a driver's license, ability to lift up to 40 pounds, and a physical examination every three years. Applicants must have progressively responsible experience in materials handling, warehouse procedures, and computer technology. The Library of Congress is an equal opportunity employer, encouraging applications from women, minorities, and persons with disabilities. The position requires completion of a one-year probationary period and is part of the excepted service.

Supervisory Facilities Operations Specialist

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The Architect of the Capitol is currently accepting applications for a Supervisory Facility Operations Specialist. The role involves strategic planning and overseeing operations of the Supreme Court’s Electrical & Elevator Branch, Grounds Branch, and Maintenance Branch. Key requirements include U.S. citizenship, passing a drug test, demonstrating job-related KSAs through resume and responses, and meeting specialized experience criteria. Specialized experience involves strategic planning for renovation and maintenance projects, surveillance of construction and maintenance operations, managing contract administration, and administrative/technical supervision of facility maintenance and repair work. A Bachelor's degree or higher, preferably in engineering, is highly desirable but not mandatory. The Architect of the Capitol offers a comprehensive benefits package including health insurance, retirement system, paid leave, life insurance, and more.

Attorney Advisor

Company: Judicial Branch - Administrative Office of the U.S. Courts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The text describes a job opening for an Attorney Advisor position in the Office of Judicial Integrity (OJI). OJI is responsible for leading and coordinating workplace conduct initiatives to ensure a positive work environment for all Judiciary employees. The role requires applicants to be active members of a state bar, possess a J.D. from an accredited law school, and have at least 3 years of post-J.D. experience. Specialized experience is needed in workplace conduct, investigations, training, and report writing. New employees must complete background checks, E-Verify, and a trial period. The position offers a comprehensive benefits package as part of a U.S. government career.

Frequently Asked Questions

What are the typical salary ranges for CX roles at different seniority levels?
Entry‑level CX analysts earn $55k–$70k, mid‑level roles such as Customer Success Managers or CX Analysts command $70k–$95k, senior positions like CX Directors or Lead Voice‑of‑Customer Specialists range $95k–$130k, and executive CX leaders can reach $130k–$200k, depending on scope and industry (e.g., SaaS or fintech). These ranges reflect experience with tools like Salesforce, Zendesk, Medallia, and data platforms such as Tableau or Power BI.
What skills and certifications are most valued in CX positions?
Top technical skills include proficiency with CRMs (Salesforce, HubSpot), CX platforms (Gainsight, Medallia), analytics tools (Tableau, Power BI, Mixpanel), and SQL or Python for data extraction. Certifications such as Certified Customer Experience Professional (CCXP), Salesforce Administrator, Zendesk Support Specialist, and Six Sigma Green Belt are highly regarded and typically double the base salary within the same role.
Can CX jobs be performed remotely?
Yes—most CX roles, especially Customer Success Managers, CX Analysts, and Voice‑of‑Customer Leads, are fully remote or hybrid. Companies provide cloud‑based platforms (e.g., Gainsight, Zendesk, Medallia) and collaboration tools (Slack, Miro, Figma) that enable distributed teams to manage customer journeys from any location.
What does the career progression look like in CX?
A typical path starts with a CX Analyst or Support Specialist, progresses to Customer Success Manager or CX Designer, then moves into Lead or Director positions overseeing strategy and data, and eventually advances to VP of Customer Experience or Chief Customer Officer, where you set company‑wide CX vision and metrics.
What industry trends are shaping CX today?
Key trends include AI‑driven conversational agents, predictive sentiment analytics, real‑time NPS dashboards, omnichannel journey mapping, and the integration of chat, voice, and social media into a unified CX platform. Companies are also investing in customer data platforms (CDPs) to personalize experiences and in continuous feedback loops to reduce churn.

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