Excellent Customer Experience Jobs in Washington DC

102,163 open positions · Updated daily

Looking for Excellent Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Washington DC area.

Supervisory Investigative Analyst

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The text announces a job opening for a Supervisory Investigative Analyst (GS-1805-13) in the U.S. Department of Justice. The role involves administering support for criminal justice, humanitarian, and public safety information sharing between the nation's law enforcement community and foreign counterparts. The position aims to enhance national safety and security through transnational investigative efforts. The announcement will close upon receiving the first 100 applicants. Key requirements include U.S. citizenship, a pre-employment security investigation, a drug screening, a potential one-year probationary period, Selective Service registration for males born after December 31, 1959, and the ability to obtain a Top Secret security clearance. Qualifications necessitate one year of specialized experience at the GS-12 level or equivalent, involving establishing operational procedures, researching complex investigative requests, and conducting complex database searches. The position offers a comprehensive benefits package as part of a U.S. government career.

Principal Cloud Engineer

Company: Banner Bank

Location: Washington DC

Posted Nov 13, 2024

Banner Bank is a financial institution with a strong presence in the Pacific Northwest, offering a range of financial services and products. The company is committed to employee volunteerism and community involvement, and is seeking a Principal Cloud Engineer to join its team.

Navy Acquisition Systems SME & Data Analyst

Company: NavAide

Location: Washington DC

Posted Nov 12, 2024

The job posting is seeking a talented and driven DoDNavy Acquisition Systems amp Data Analyst to join the SSP eBusiness Office team. The successful candidate will support the team in transitioning the Navy client into the Navys Electronic Procurement System ePS solution. The role involves data analysis, data migration, and reporting, and requires strong critical thinking skills and experience in the DoD or DoN Acquisition Procure to Pay operating environment.

Teacher Assistant, Infant

Company: Legislative Branch - House of Representatives

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Nov 13, 2024

The text describes a job posting for a Teacher Assistant position in a childcare setting. The role involves assisting in delivering high-quality childcare services. The required qualifications include a Child Development Associate (CDA) Credential, two years of childcare experience, and preferably an associate degree in early childhood or a related field. The candidate must demonstrate knowledge of child development, organizational skills, and the ability to work under stress. Proficiency in using various office systems and maintaining certifications in CPR and First Aid is also required. The position offers a comprehensive benefits package as part of a U.S. government career.

Civil Engineer (Highway) - DIRECT HIRE

Company: Department of Transportation - Federal Highway Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

This position is for a Preconstruction Engineer, offering national leadership in advancing FHWA's design and preconstruction engineering programs, with a focus on consultant services. The role involves developing, implementing, managing, and administering consultant services for enhancing FHWA's stewardship and oversight of these practices. The job requires U.S. citizenship, specialized experience, and submission of application and resume online by the closing date. Qualifications include technical direction, leadership, or assistance in improving state DOTs or public agencies' projects, and experience with design, preconstruction, and consultant services programs.

Attorney-Adviser

Company: Other Agencies and Independent Organizations - Environmental Protection Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

This position is in the Office of Mission Support (OMS); Environmental Appeals Board. It requires a J.D. or LL.M. degree, active bar membership, and at least one year of specialized experience equivalent to GS-14 level. The role involves understanding and applying complex statutory and regulatory requirements, resolving difficult legal issues, and communicating effectively. The position is designated as High Risk and requires a background investigation. Work-from-home and schedule flexibilities are offered, but travel, transportation, and relocation expenses are not covered by EPA.

Enterprise Architect (Active DOD Clearance) - Part Time

Company: NavAide

Location: Washington DC

Posted Nov 12, 2024

NavAide is seeking a Senior Systems Enterprise Architect to provide EA support within the Department of Defense. The role involves leading DoD Business Enterprise Architecture initiatives, developing and maintaining system and enterprise architecture views, and providing system software and technical recommendations.

State Policy Specialist

Company: Cystic Fibrosis Foundation

Location: Washington DC

Posted Nov 12, 2024

The Cystic Fibrosis Foundation is a leading healthcare nonprofit organization dedicated to finding a cure for cystic fibrosis and improving the lives of people with the disease. They have raised and invested billions of dollars, and their efforts have led to the development of many therapies. The Foundation is currently seeking a State Policy Specialist to support their efforts in ensuring access to healthcare and coverage for people with cystic fibrosis.

Facilities and Property Management Specialist

Company: Department of the Treasury - Treasury, Financial Crimes Enforcement Network

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

Join FinCEN, the nation's financial intelligence unit, to safeguard the financial system from financial crimes. This role involves preventing and detecting terrorist financing, money laundering, and other financial crimes. The position requires a Top Secret clearance, involving a thorough background investigation and continuous vetting. Key requirements include specialized experience in facilities, property, and space management, and contractor performance monitoring. U.S. Citizenship is mandatory. Benefits include flexible work schedules, telework opportunities, and a comprehensive benefits package.

Supervisor Research and Analysis

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The text describes a job opening for a Supervisor Research and Analysis position at the Departmental Offices, Domestic Finance - Office of Financial Research. The role involves directing and overseeing a team within the Financial Markets or Financial institutions section. Key requirements include U.S. Citizenship, a background investigation, and compliance with federal ethics laws. Specialized experience is needed, particularly in senior or leadership positions conducting research and analysis of economic phenomena. Qualifications include a degree in Economics, Mathematics, or Statistics, or a combination of education and experience. The Office of Financial Research offers flexible work schedules, challenging work, and a comprehensive benefits package.

Attorney Advisor (International) (Public Notice Flyer)

Company: Department of Commerce - Office of the Secretary

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The U.S. Department of Commerce's Commercial Law Development Program (CLDP) is recruiting for an Attorney-Advisor position. The role involves assessing legal needs of host countries and designing technical assistance programs. Preferred qualifications include experience in trade law, project management, and working with foreign governments. A law degree, bar membership, and Secret level security clearance are required. Frequent international travel is necessary, with preference for familiarity with Eastern Europe, Central Asia, or Pakistan. Proficiency in specific languages is also advantageous.

Maintenance Worker

Company: Department of the Army - U.S. Army Corps of Engineers

Location: Clarkston, Washington Clarkston, Washington

Posted Nov 13, 2024

This is a Direct Hire Authority (DHA) solicitation for a Maintenance Worker position at the Lower Granite Natural Resources Office in Clarkston, Washington. The office, operated by the U.S. Army Corps of Engineers, maintains and oversees multiple recreation sites and resources. The role requires a valid driver's license, pre-employment drug and physical tests, and the ability to obtain a U.S. Army Corps of Engineers boat operator license within 12 months. The position involves working weekends, holidays, and 25% TDY or business travel. It requires lifting heavy objects (up to 90 lbs) and working in various weather conditions. No specific education is required, but candidates must demonstrate maintenance skills such as painting, carpentry, and plumbing repairs.

Frequently Asked Questions

What are the typical salary ranges for CX roles at different seniority levels?
Entry‑level CX analysts earn $55k–$70k, mid‑level roles such as Customer Success Managers or CX Analysts command $70k–$95k, senior positions like CX Directors or Lead Voice‑of‑Customer Specialists range $95k–$130k, and executive CX leaders can reach $130k–$200k, depending on scope and industry (e.g., SaaS or fintech). These ranges reflect experience with tools like Salesforce, Zendesk, Medallia, and data platforms such as Tableau or Power BI.
What skills and certifications are most valued in CX positions?
Top technical skills include proficiency with CRMs (Salesforce, HubSpot), CX platforms (Gainsight, Medallia), analytics tools (Tableau, Power BI, Mixpanel), and SQL or Python for data extraction. Certifications such as Certified Customer Experience Professional (CCXP), Salesforce Administrator, Zendesk Support Specialist, and Six Sigma Green Belt are highly regarded and typically double the base salary within the same role.
Can CX jobs be performed remotely?
Yes—most CX roles, especially Customer Success Managers, CX Analysts, and Voice‑of‑Customer Leads, are fully remote or hybrid. Companies provide cloud‑based platforms (e.g., Gainsight, Zendesk, Medallia) and collaboration tools (Slack, Miro, Figma) that enable distributed teams to manage customer journeys from any location.
What does the career progression look like in CX?
A typical path starts with a CX Analyst or Support Specialist, progresses to Customer Success Manager or CX Designer, then moves into Lead or Director positions overseeing strategy and data, and eventually advances to VP of Customer Experience or Chief Customer Officer, where you set company‑wide CX vision and metrics.
What industry trends are shaping CX today?
Key trends include AI‑driven conversational agents, predictive sentiment analytics, real‑time NPS dashboards, omnichannel journey mapping, and the integration of chat, voice, and social media into a unified CX platform. Companies are also investing in customer data platforms (CDPs) to personalize experiences and in continuous feedback loops to reduce churn.

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