Excellent Customer Experience Jobs

1,761,942 open positions · Updated daily

Customer Experience has become the frontline of digital transformation, driving brand loyalty and revenue growth. With 1,791 open CX positions, companies across fintech, SaaS, and e‑commerce are investing in teams that can turn data into actionable insights and customer delight.

Roles range from Customer Success Manager—who owns post‑sale adoption and churn metrics—to CX Analyst—who maps journey touchpoints and builds predictive churn models. Client Relations Specialists manage high‑value accounts, while CX Leads set strategy for omni‑channel support using tools such as Salesforce, Gainsight, Zendesk, and Intercom.

Salary transparency gives CX professionals the leverage to negotiate based on proven impact, such as Net Promoter Score improvements or cost‑to‑serve reductions. Transparent pay also levels the playing field, ensuring that diverse teams receive equitable compensation for the measurable value they deliver.

Technical Product Manager Cloud Pak for Business Automation

Company: IBM

Location: Austin, US

Posted Dec 15, 2025

This job description outlines a Lead Technical Product Manager role for IBM's Cloud Pak for Business Automation, emphasizing strategic leadership, cross-portfolio collaboration, and expertise in AI, DevOps, and product management. Key responsibilities include defining roadmaps, conducting competitive analysis, and fostering Agile teams. Required skills include product management experience, technical knowledge of modern architectures, and financial acumen.

SAP SCM PP Consultant

Company: IBM

Location: Jakarta, ID

Posted Dec 15, 2025

The text describes a career in IBM Consulting focused on collaborative client work, strategic SAP solutions, team leadership, and opportunities for skill development across industries and technologies.

Package Consultant-Oracle Finance Cloud

Company: IBM

Location: Gurgaon, IN

Posted Dec 15, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients and strategic partnerships. The role involves technical expertise in Oracle applications, Agile methodologies, and delivering solutions for public/private sector clients. Requirements include extensive experience with Oracle R12, cloud implementations, and specific technical skills, with a preference for advanced education and certifications.

Talent Acquisition – Selection Specialist (Fixed Term) PH

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

This job description for a Recruiting Selection Specialist at IBM highlights opportunities to lead in technology, solve complex problems, and collaborate with stakeholders. The role emphasizes continuous learning, innovative approaches, and a growth mindset while managing high-volume hiring processes and leveraging data-driven strategies.

Application Developer-Commerce Transformation

Company: IBM

Location: Hyderabad, IN

Posted Dec 15, 2025

This job description highlights a career in IBM Consulting focused on client collaboration, innovation in hybrid cloud and AI, and professional growth through Agile environments and technical expertise. It emphasizes opportunities for skill development, industry mastery, and impactful client solutions.

Python Data Engineer

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 15, 2025

IBM Consulting offers global career opportunities focusing on hybrid cloud and AI innovation, requiring technical expertise in data platforms and collaboration with clients for impactful solutions.

Application Developer-Microsoft Power Platform

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This text describes a Software Developer role at IBM Consulting, emphasizing collaboration with global clients on hybrid cloud and AI projects. Responsibilities include software development, problem-solving, and Agile learning, with requirements for Microsoft Power Platform expertise and experience in custom app development.

Application Developer-AWS Cloud FullStack

Company: IBM

Location: Gurgaon, IN

Posted Dec 15, 2025

The text describes a career in IBM Consulting focused on building long-term client relationships, leveraging hybrid cloud and AI solutions, and driving innovation through technical expertise. It highlights opportunities to work with industry leaders, contribute to impactful projects, and develop skills in modern technologies like containerization and distributed systems.

Product Security Engineer II - HashiCorp Security

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

This role involves contributing to secure HashiCorp products, collaborating with teams, and ensuring cloud security. Required skills include security design, cloud platforms, and threat modeling.

Application Developer-Oracle Middleware

Company: IBM

Location: Kolkata, IN

Posted Dec 15, 2025

This text describes a Software Developer role at IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and technical expertise in areas like ODI, Oracle Database Integrator, and API integration. It outlines responsibilities such as feature development, stakeholder collaboration, and continuous learning, along with educational and technical requirements for the position.

Package Specialist-SAP HANA SCM PP

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 15, 2025

This text promotes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and opportunities for professional growth through strategic partnerships and technology platforms. It highlights the role of a senior SAP Consultant in delivering high-quality solutions and driving client success through technical expertise and industry knowledge.

Mobile Architect

Company: IBM

Location: San Felice, IT

Posted Dec 15, 2025

This role involves developing mobile applications for clients, collaborating with cross-functional teams, and requiring expertise in Flutter, Kotlin/Swift, and UI design. The position emphasizes innovation, performance optimization, and working with global clients through IBM's technology platforms.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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