Excellent Customer Experience Jobs

1,761,942 open positions · Updated daily

Customer Experience has become the frontline of digital transformation, driving brand loyalty and revenue growth. With 1,791 open CX positions, companies across fintech, SaaS, and e‑commerce are investing in teams that can turn data into actionable insights and customer delight.

Roles range from Customer Success Manager—who owns post‑sale adoption and churn metrics—to CX Analyst—who maps journey touchpoints and builds predictive churn models. Client Relations Specialists manage high‑value accounts, while CX Leads set strategy for omni‑channel support using tools such as Salesforce, Gainsight, Zendesk, and Intercom.

Salary transparency gives CX professionals the leverage to negotiate based on proven impact, such as Net Promoter Score improvements or cost‑to‑serve reductions. Transparent pay also levels the playing field, ensuring that diverse teams receive equitable compensation for the measurable value they deliver.

Package Consultant-SAP Cloud Integration

Company: IBM

Location: Hyderabad, IN

Posted Dec 15, 2025

This job description outlines an SAP Consultant role at IBM Consulting, emphasizing collaboration on innovative projects, skill development, and global customer success. Responsibilities include leading SAP solutions, integrating technologies, and working with cross-functional teams. Requirements highlight expertise in SAP integration and cloud platforms, with preferred qualifications in Agile methodologies and project management.

Application Database Administrator-RDBMS

Company: IBM

Location: Pune, IN

Posted Dec 15, 2025

This job description outlines a role at IBM Consulting involving technical expertise, innovation in technology adoption, and responsibilities such as designing mobile solutions and continuous improvement through agile frameworks. Required skills include DB2 administration, Linux/AIX knowledge, and database performance optimization.

ServiceNow Developer

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 15, 2025

IBM Consulting offers global client collaboration and innovation opportunities, focusing on hybrid cloud and AI solutions with a culture of growth and technical expertise.

Corporate Strategy Summer Consultant – 2026 Internship

Company: IBM

Location: New York, US

Posted Dec 15, 2025

IBM seeks innovative professionals to drive transformative change, offering opportunities to shape strategies and impact businesses through emerging technologies while fostering collaboration and problem-solving in a dynamic environment.

Semiconductor Packaging – Mechanical Modeler

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

The role involves designing high-performance server hardware systems, collaborating across disciplines, and using simulation tools. Required qualifications include a Master's in Mechanical Engineering and experience with FEA and CAD software.

Package Specialist-SAP HANA Basis

Company: IBM

Location: Pune, IN

Posted Dec 15, 2025

This job description outlines a role in IBM Consulting's Client Innovation Centers, requiring technical expertise in SAP upgrades, database migrations, and system monitoring. It specifies educational qualifications, professional experience, and preferred certifications for senior consulting positions.

SAP HANA ABAP Developer

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

The text describes a career in IBM Consulting focused on long-term client relationships and collaboration across industries. It highlights opportunities to work on hybrid cloud and AI initiatives with innovative companies, emphasizing technical expertise in ABAP, HANA, and DevOps tools. The role involves delivering solutions through IBM's global delivery centers and requires specific educational and technical qualifications.

Business Transformation Consultant - Commerce Transformation

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

This text describes a Consultant role at IBM Consulting focused on customer and commerce transformation, emphasizing strategic programs, digital innovation, and cross-functional collaboration. It highlights responsibilities like designing customer journeys, assessing platform maturity, and delivering scalable solutions while requiring expertise in commerce platforms and agile methodologies.

Data Engineer-Data Integration

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

The text describes a Data Engineer role at IBM Consulting, emphasizing collaboration with clients, innovation in hybrid cloud and AI, and career growth opportunities. Responsibilities include ETL support, problem-solving, and data governance, with qualifications focusing on technical expertise and cloud platforms.

Package Consultant - SuccessFactors Core HR

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 15, 2025

IBM Consulting offers roles focused on client collaboration, innovation in hybrid cloud and AI, and career growth through technical expertise and strategic problem-solving.

Business Transformation Consultant-IoT & PLM

Company: IBM

Location: Kolkata, IN

Posted Dec 15, 2025

This job description outlines a role in IBM's delivery centers focusing on ARAS PLM development, requiring technical expertise in configuration, customization, and integration. It specifies educational qualifications, preferred skills in PLM domains, and experience with SQL Server and REST/SOAP technologies.

Internship: Developer Java & Web

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 15, 2025

This text promotes an internship at IBM Consulting, highlighting opportunities for career growth, technical expertise, and professional development through collaborative projects and mentorship programs.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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