Excellent Customer Experience Jobs

1,761,942 open positions · Updated daily

Customer Experience has become the frontline of digital transformation, driving brand loyalty and revenue growth. With 1,791 open CX positions, companies across fintech, SaaS, and e‑commerce are investing in teams that can turn data into actionable insights and customer delight.

Roles range from Customer Success Manager—who owns post‑sale adoption and churn metrics—to CX Analyst—who maps journey touchpoints and builds predictive churn models. Client Relations Specialists manage high‑value accounts, while CX Leads set strategy for omni‑channel support using tools such as Salesforce, Gainsight, Zendesk, and Intercom.

Salary transparency gives CX professionals the leverage to negotiate based on proven impact, such as Net Promoter Score improvements or cost‑to‑serve reductions. Transparent pay also levels the playing field, ensuring that diverse teams receive equitable compensation for the measurable value they deliver.

Data Architect

Company: IBM

Location: Heredia, CR

Posted Dec 15, 2025

The text promotes IBM Consulting as a career opportunity emphasizing collaboration, innovation, and growth. It highlights technical expertise, client impact, and professional development in cloud and AI solutions across global industries.

Package Consultant-Oracle EPM Cloud

Company: IBM

Location: Pune, IN

Posted Dec 15, 2025

This text describes a consulting role at IBM focusing on hybrid cloud and AI solutions, emphasizing collaboration with clients, innovation, and career growth. It outlines responsibilities like solution development, technical configuration, and Agile methodology, while highlighting required skills in financial modeling, EPBCS configuration, and process design. The role emphasizes impactful work with global clients and continuous improvement.

Technology Project Manager

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

This job posting highlights IBM's opportunity to work on transformative technologies and prestigious events like The Masters and Wimbledon. The role emphasizes collaboration, innovation, and delivering impactful digital fan experiences through project management and cross-functional teamwork.

Application Developer SAP EDI Lead

Company: IBM

Location: Chicago, US

Posted Dec 15, 2025

This job description outlines a role in IBM Consulting requiring expertise in EDI, SAP ECC, and B2B integrations. It emphasizes collaboration with clients on hybrid cloud and AI initiatives, with responsibilities spanning system support, partner onboarding, and project management. Qualifications include 10+ years of EDI experience and proficiency in cloud platforms.

Software Developer

Company: IBM

Location: Lucknow, IN

Posted Dec 15, 2025

The text highlights IBM's recruitment of skilled software developers for critical projects, emphasizing their role in creating industry-leading solutions and contributing to global initiatives. It outlines required technical expertise, tools, and the importance of automation and collaboration in high-profile projects.

Technical Consultant-AIOps

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This job description outlines a role as an AIOps Technical Consultant at IBM, focusing on driving digital transformation through AI and ML techniques. The position involves assessing client infrastructure, implementing AIOps platforms, and optimizing IT operations to enhance reliability and efficiency. Required skills include programming languages, NLU/NLP techniques, and certifications in ITIL/DevOps.

Application Developer-Microsoft Middleware

Company: IBM

Location: Gurgaon, IN

Posted Dec 15, 2025

This text describes a Software Developer role at IBM Consulting, focusing on hybrid cloud and AI solutions. It outlines responsibilities like software development, integration tasks, and collaboration with clients. Required skills include SAP BTP, Microsoft BizTalk, and cloud platform expertise, with preferred experience in SAP HANA Cloud and API testing tools.

Package Consultant-SAP HANA FIN FICA

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

The text describes a career in IBM Consulting focused on long-term client relationships and collaboration with global innovators. It highlights opportunities to work on hybrid cloud and AI projects, with responsibilities including SAP FICA implementation and project leadership. Required qualifications emphasize technical expertise in SAP Hana and experience with configuration, testing, and post-go-live support.

Package Specialist-Oracle Business Analytics

Company: IBM

Location: Pune, IN

Posted Dec 15, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and the role of a consultant as a trusted advisor. It outlines responsibilities, required skills, and career growth opportunities within IBM's ecosystem.

Application Developer-Azure Cloud FullStack

Company: IBM

Location: Hyderabad, IN

Posted Dec 15, 2025

This text describes a career opportunity in IBM Consulting, emphasizing collaboration with global clients, hybrid cloud and AI innovation, and technical expertise in full-stack development with Azure and cloud-native technologies.

Package Consultant-SAP HANA SCM SD

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This role involves collaborating with clients on SAP SD implementations, leading projects, and requiring a bachelor's degree with SAP experience. The position emphasizes technical expertise, system solutions, and working within IBM's ecosystem to drive innovation.

IT Recruiter (Process Delivery Specialist)

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

IBM Services seeks a Recruitment Specialist with experience in bulk hiring and ATS management. The role involves sourcing, screening, and coordinating candidates globally, emphasizing innovation and excellence through technology-driven methodologies.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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