Excellent Customer Experience Jobs

1,761,942 open positions · Updated daily

Customer Experience has become the frontline of digital transformation, driving brand loyalty and revenue growth. With 1,791 open CX positions, companies across fintech, SaaS, and e‑commerce are investing in teams that can turn data into actionable insights and customer delight.

Roles range from Customer Success Manager—who owns post‑sale adoption and churn metrics—to CX Analyst—who maps journey touchpoints and builds predictive churn models. Client Relations Specialists manage high‑value accounts, while CX Leads set strategy for omni‑channel support using tools such as Salesforce, Gainsight, Zendesk, and Intercom.

Salary transparency gives CX professionals the leverage to negotiate based on proven impact, such as Net Promoter Score improvements or cost‑to‑serve reductions. Transparent pay also levels the playing field, ensuring that diverse teams receive equitable compensation for the measurable value they deliver.

Staff Full Stack Software Engineer - Churn

Company: Dropbox

Location: Poland

Posted Dec 11, 2025

This job description outlines a Staff Full Stack Software Engineer role focused on international growth and churn reduction. The position requires 10+ years of experience in backend/frontend technologies, strong problem-solving skills, and collaboration across teams. It emphasizes scalable systems, AI-enabled products, and cross-functional partnership while mentioning potential oncall responsibilities.

Staff Software Engineer

Company: Bugcrowd

Location: Latin America

Posted Dec 11, 2025

This job description outlines a senior software engineering role requiring leadership, technical expertise, and mentorship. It details responsibilities such as system reliability, API development, and cross-team collaboration, along with qualifications like programming languages and cloud experience. The position emphasizes operational excellence and architectural vision.

User Risk Strategist

Company: Stripe

Location: USA

Posted Dec 11, 2025

Stripe's mission focuses on expanding internet GDP through innovative financial infrastructure. The role offers significant impact by addressing global economic challenges while collaborating with executives and strategic partners to drive sustainable growth through risk management and user trust initiatives.

Product Designer

Company: Warp

Location: USA

Posted Dec 11, 2025

The text highlights Warp's focus on design-driven innovation and seeks a passionate product designer to shape the future of software engineering. It emphasizes collaboration, user-centric design, and competitive compensation, showcasing the company's commitment to creating exceptional tools for developers.

Manager - Head of Risk Standards

Company: Stripe

Location: USA

Posted Dec 11, 2025

Stripe seeks a leader to drive risk strategy and grow the company safely while protecting users and the financial ecosystem. The role involves setting standards, collaborating with cross-functional teams, and enabling innovation through risk-aware practices. Ideal candidates will have extensive experience in risk management, product policy, and cross-functional collaboration.

Staff Software Engineer - Build Stability

Company: Gusto, Inc.

Location: Canada

Posted Dec 11, 2025

This job description outlines a high-impact Software Engineer role focused on improving CI systems and developer productivity. The position requires 10+ years of experience and offers competitive compensation with stock equity. It emphasizes collaboration, AI integration, and building robust tools to enhance engineering workflows.

Account Executive - Product Sales, Optimized Checkout

Company: Stripe

Location: USA

Posted Dec 11, 2025

Stripe seeks a skilled Account Executive to drive growth of their payment solutions, emphasizing opportunities to impact the global economy and collaborate with cross-functional teams. The role requires expertise in sales, product knowledge, and building relationships with enterprise clients, with a focus on delivering exceptional results in a fast-paced environment.

Lifecycle Marketing Manager

Company: Shippo

Location: USA

Posted Dec 11, 2025

Shippo offers shipping solutions for ecommerce businesses, hiring a Lifecycle Marketing Manager with responsibilities in email campaigns and customer engagement, along with competitive benefits and flexible work arrangements.

Staff Product Designer - New Initiatives

Company: Dropbox

Location: USA

Posted Dec 11, 2025

This job description outlines a Staff Product Designer role at Dropbox, focusing on leading design for CompanyOS, a new AI-native operating system. The position requires collaboration with cross-functional teams, user research, and designing complex workflows. Key qualifications include 10+ years of experience, strong customer focus, and ownership mindset.

Staff Product Designer - New Initiatives

Company: Dropbox

Location: Canada

Posted Dec 11, 2025

This job description outlines a Staff Product Designer role at Dropbox focused on developing CompanyOS, an AI-native operating system. The position requires leading design initiatives, collaborating with cross-functional teams, and delivering intuitive user experiences. Key qualifications include 10+ years of product design experience, strong customer focus, and expertise in AI/ML technologies.

Training Enablement Manager

Company: GuidePoint Security

Location: USA

Posted Dec 11, 2025

This job description outlines the role of a Training Enablement Manager at GuidePoint Security LLC, detailing responsibilities such as managing learning management systems, vendor partnerships, and instructional design initiatives. It specifies requirements including a bachelor's degree, LMS management experience, and technical skills. The position emphasizes strategic leadership, continuous improvement, and collaboration across the organization.

Senior Product Manager - Goodnotes Text Editor

Company: Goodnotes

Location: Europe

Posted Dec 11, 2025

Goodnotes seeks a Senior Product Manager to lead the evolution of their typing experience, emphasizing innovation, collaboration, and user-centric design. The role involves strategic planning, cross-functional teamwork, and a focus on improving digital input systems.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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