Excellent Customer Experience Jobs

1,761,942 open positions · Updated daily

Customer Experience has become the frontline of digital transformation, driving brand loyalty and revenue growth. With 1,791 open CX positions, companies across fintech, SaaS, and e‑commerce are investing in teams that can turn data into actionable insights and customer delight.

Roles range from Customer Success Manager—who owns post‑sale adoption and churn metrics—to CX Analyst—who maps journey touchpoints and builds predictive churn models. Client Relations Specialists manage high‑value accounts, while CX Leads set strategy for omni‑channel support using tools such as Salesforce, Gainsight, Zendesk, and Intercom.

Salary transparency gives CX professionals the leverage to negotiate based on proven impact, such as Net Promoter Score improvements or cost‑to‑serve reductions. Transparent pay also levels the playing field, ensuring that diverse teams receive equitable compensation for the measurable value they deliver.

OpenSearch Engineer

Company: IBM

Location: San Jose, US

Posted Dec 10, 2025

This job description highlights IBM's commitment to innovation in AI-powered cloud-native solutions, emphasizing opportunities for growth, collaboration with open-source projects, and expertise in software engineering. The role involves developing features for DataStax AI PaaS and contributing to OpenSearch projects, requiring strong technical skills in Java, distributed systems, and cloud technologies.

Delivery Consultant, CICS

Company: IBM

Location: Multiple Cities

Posted Dec 10, 2025

This text describes a role at IBM Technology Expert Labs emphasizing collaborative innovation, technical expertise, and career growth. It highlights world-class services, positive impact on clients, and a supportive learning culture. The position requires specialized knowledge of IBM Z systems, CICS, and zOS programming, while offering opportunities to solve complex challenges and advance professionally.

Package Consultant-SAP FIN CO

Company: IBM

Location: BANGALORE, IN

Posted Dec 10, 2025

This job description outlines a role in IBM Consulting focused on hybrid cloud and AI initiatives, requiring technical expertise in SAP systems and collaboration with global clients. Responsibilities include system configuration, defect resolution, and testing, with qualifications emphasizing SAP S4HANA experience and technical consulting skills.

Software Engineer II - HashiCorp Terraform

Company: IBM

Location: Multiple Cities

Posted Dec 10, 2025

This job description highlights opportunities to work on innovative cloud solutions with IBM's Terraform team, focusing on infrastructure management, customer outcomes, and professional growth. The role involves full-stack development, architectural decisions, and collaboration on cutting-edge technologies.

Application Developer-Oracle Cloud Reports

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 10, 2025

IBM Consulting offers career opportunities focused on client collaboration, innovation, and technical expertise. The role requires skills in Oracle Cloud reporting and problem-solving, with a culture emphasizing growth and creativity.

Java Software Developer - Product Operations Lead for Red Hat build of Apache Camel (m/f/x)

Company: IBM

Location: Multiple Cities

Posted Dec 10, 2025

The role involves collaborating on AI-powered cloud-native solutions, customer-focused development, and technical expertise in Java and Apache Camel, with opportunities for growth and innovation.

Software Strategy and M&A Summer Intern - New York, NY

Company: IBM

Location: New York, US

Posted Dec 10, 2025

The Software Strategy and MampA intern will support growth initiatives, develop strategies, and collaborate with cross-functional teams. Key skills include data analysis, communication, and teamwork. The position is located in New York or Cambridge with mentorship opportunities.

Package Consultant-Oracle SCM Cloud

Company: IBM

Location: Pune, IN

Posted Dec 10, 2025

This role involves collaborating with global clients to solve complex business challenges using IBM's technologies, requiring expertise in Oracle Cloud and project management skills.

QA/Test Developer

Company: IBM

Location: Kochi, IN

Posted Dec 10, 2025

Turbonomic positions itself as a leading Application Resource Management company with proven scalable solutions. The job requires designing QA methodologies, automated testing, and cloud computing expertise, emphasizing product quality and Agile practices.

SAP ABAP Developer (HANA)

Company: IBM

Location: Multiple Cities

Posted Dec 10, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and technical expertise in SAP HANA development. It outlines role responsibilities, required skills, and professional growth opportunities within IBM's ecosystem.

Professional Services Sales Consultant (f/m/x)

Company: IBM

Location: Multiple Cities

Posted Dec 10, 2025

This job description highlights a career opportunity at IBM Software focusing on innovation, team collaboration, and professional growth. The role emphasizes transforming customer challenges into industry-leading solutions, with a strong emphasis on cloud-native AI technologies and global career opportunities. Responsibilities include sales pipeline management, customer engagement, and solution architecture, requiring expertise in technology sales and cross-functional collaboration.

Application Developer-Oracle Cloud Reporting

Company: IBM

Location: Hyderabad, IN

Posted Dec 10, 2025

The text describes a consultant role at IBM Consulting, emphasizing technical expertise, client collaboration, and innovation in delivering solutions. It outlines responsibilities such as developing user-centric solutions, managing risks, and ensuring timely delivery. Required qualifications include experience with Oracle technologies and cloud implementations, while preferred skills involve advanced technical training and integration expertise.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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