Excellent Customer Experience Jobs

1,761,942 open positions · Updated daily

Customer Experience has become the frontline of digital transformation, driving brand loyalty and revenue growth. With 1,791 open CX positions, companies across fintech, SaaS, and e‑commerce are investing in teams that can turn data into actionable insights and customer delight.

Roles range from Customer Success Manager—who owns post‑sale adoption and churn metrics—to CX Analyst—who maps journey touchpoints and builds predictive churn models. Client Relations Specialists manage high‑value accounts, while CX Leads set strategy for omni‑channel support using tools such as Salesforce, Gainsight, Zendesk, and Intercom.

Salary transparency gives CX professionals the leverage to negotiate based on proven impact, such as Net Promoter Score improvements or cost‑to‑serve reductions. Transparent pay also levels the playing field, ensuring that diverse teams receive equitable compensation for the measurable value they deliver.

Sr. Process Analyst Finance & Administration Delivery - Order to Cash

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on digital transformation and client collaboration. The role involves processing accounts receivable, working with innovative companies, and leveraging technology platforms. It emphasizes career growth, mentorship, and impactful problem-solving in a supportive environment.

Data Engineer-Data Platforms-Azure

Company: IBM

Location: Kochi, IN

Posted Dec 09, 2025

The role involves working in IBM's delivery centers to deliver technical expertise and innovation, focusing on data analysis, predictive modeling, and collaboration with diverse teams using tools like Python and Spark.

Application Arhictect

Company: IBM

Location: Seoul, KR

Posted Dec 09, 2025

This job description outlines a Cloud Application Architect role at IBM Consulting, emphasizing collaboration with global clients, designing scalable cloud solutions, and leading technology selection. It highlights required qualifications including a bachelor's degree, 7+ years of experience, and expertise in cloud platforms like AWS and Azure.

Sr. Process Analyst Finance & Administration Delivery - Order to Cash

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on digital transformation, hybrid cloud, and AI initiatives. The role involves working with global clients, leveraging agile methodologies and technology platforms, while emphasizing career growth, innovation, and collaborative problem-solving in a supportive environment.

Senior SAP Consultant – Credit Management & TRM

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text describes a senior SAP consultant role at IBM Consulting, emphasizing collaboration with global clients, technical expertise in SAP systems, leadership opportunities, and career growth through innovative solutions and industry expertise.

Business Transformation Consultant-Finance Analytics

Company: IBM

Location: Pune, IN

Posted Dec 09, 2025

This job description outlines a role as an IBM Consulting Cognos TM1 Developer requiring expertise in ETL processes, Python development, and integration of data pipelines. The position emphasizes collaboration with cross-functional teams and proficiency in Agile methodologies, with qualifications including 8+ years of experience and strong SQL skills.

BW Analytics Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text describes a Package Consultant role at IBM requiring expertise in SAP solutions, leadership skills, and technical knowledge. It outlines responsibilities such as business development, project delivery, and client workshops, along with educational and certification requirements.

Technology Lifecycle Support - Brand Sales Specialist - Open Market

Company: IBM

Location: No City, US

Posted Dec 09, 2025

This job description outlines the role of an IBM Brand Sales Specialist, emphasizing client relationship development, technology strategy, and solution design. The position requires expertise in IBM's TLS portfolio, technical sales skills, and collaboration across teams to drive business growth and deliver value to clients.

Executive Search Lead

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description highlights a senior recruitment role at IBM with opportunities to shape the company's future, work on innovative strategies, and contribute to executive talent acquisition. It emphasizes global impact, leadership in recruitment, and collaboration with HR and business leaders.

Application Developer

Company: IBM

Location: Jakarta, ID

Posted Dec 09, 2025

This job description outlines a career in IBM Consulting focused on ITSM development and client collaboration. The role involves enhancing ITSM modules, designing workflows, and integrating systems with external tools. Required skills include experience with JIRA, SQL, and programming languages, while the company emphasizes strategic partnerships and technology platforms to drive client impact.

AECC - Virtualization Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description outlines a Virtualization Engineer role supporting the Army Edge Computing Capability project, involving VMware suite deployment, Infrastructure as Code, and cybersecurity expertise. The position requires in-person work in Radford VA and emphasizes collaboration, innovation, and career growth within IBM Consulting's ecosystem.

Procurement

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines the role of a Procurement Specialist at IBM, emphasizing responsibilities such as procuring goods/services, managing vendor relationships, and ensuring audit readiness. It highlights required skills like communication, ERP tools proficiency, and experience in procurement domains, while also mentioning preferred qualifications like a Master's degree and virtual client-facing abilities.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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