Excellent Customer Experience Jobs

1,761,942 open positions · Updated daily

Customer Experience has become the frontline of digital transformation, driving brand loyalty and revenue growth. With 1,791 open CX positions, companies across fintech, SaaS, and e‑commerce are investing in teams that can turn data into actionable insights and customer delight.

Roles range from Customer Success Manager—who owns post‑sale adoption and churn metrics—to CX Analyst—who maps journey touchpoints and builds predictive churn models. Client Relations Specialists manage high‑value accounts, while CX Leads set strategy for omni‑channel support using tools such as Salesforce, Gainsight, Zendesk, and Intercom.

Salary transparency gives CX professionals the leverage to negotiate based on proven impact, such as Net Promoter Score improvements or cost‑to‑serve reductions. Transparent pay also levels the playing field, ensuring that diverse teams receive equitable compensation for the measurable value they deliver.

Back-end Developer

Company: IBM

Location: RESEARCH TRIANGLE PARK, US

Posted Dec 09, 2025

IBM seeks a motivated Software Engineer with SQL and Python skills to contribute to innovative infrastructure projects in a collaborative environment. The role emphasizes growth, innovation, and cross-functional teamwork to deliver scalable solutions for clients.

Entry Level Back End Developer 2026

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description highlights a Backend Developer role involving client collaboration, innovative problem-solving, and working with advanced technologies like cloud and APIs. The position emphasizes creating scalable systems, mastering development methodologies, and contributing to impactful projects.

Senior Software Development Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The role involves collaborating in agile environments, designing technical solutions, and solving complex problems with expertise in microservices and AI. It emphasizes leadership, innovation, and delivering value through scalable software systems.

Business Analyst-ADM

Company: IBM

Location: Navi Mumbai, IN

Posted Dec 09, 2025

This job description outlines a role at IBM Consulting's delivery centers, focusing on technical expertise, innovation, and collaboration. Responsibilities include teamwork, training, communication, and acting as a liaison between business and tech teams. Requirements include a bachelor's degree, technical experience in asset management, and preferred master's degree with strong documentation skills.

Openshift Architect

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job posting seeks a Cloud Infrastructure Architect with expertise in Red Hat OpenShift, Kubernetes, and hybrid cloud platforms. The role involves designing scalable infrastructure solutions, collaborating with DevOps teams, and ensuring security across cloud environments. Requirements include 5+ years of experience, proficiency in cloud platforms, and knowledge of MAS components. The position offers opportunities to lead transformative initiatives in IBM Consulting Client Innovation Centers.

Manager – Financial Planning & Analysis (FP&A)

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This role involves financial planning and analysis, collaboration with clients, and leveraging technology for career growth in IBM Consulting. The position emphasizes innovation, process improvement, and strategic decision-making through data-driven insights.

2026 Client Engineering Intern

Company: IBM

Location: Jakarta, ID

Posted Dec 09, 2025

IBM's technology sales role emphasizes collaboration, technical expertise, and people skills to solve complex business challenges. The position offers growth opportunities, a supportive team environment, and a focus on innovation through cloud, AI, and security solutions. Applicants are sought for their technical education, communication abilities, and willingness to engage in a dynamic internship program.

Procurement Sourcing Professional-Korean Bilingual

Company: IBM

Location: PETALING JAYA, MY

Posted Dec 09, 2025

IBM emphasizes career growth and innovation in procurement roles, highlighting responsibilities like sourcing, cost optimization, and cross-functional collaboration. The role requires expertise in Korean, AI, and data analysis, with a focus on strategic partnerships and process improvements.

Package Consultant - SAP HANA Basis

Company: IBM

Location: Giza, EG

Posted Dec 09, 2025

This job description outlines an SAP Basis consultant role at IBM, focusing on SAP system management, security strategies, and collaboration with clients to ensure successful implementation and compliance.

Senior Software Engineer - HashiCorp Terraform Stacks

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description highlights opportunities to work on innovative cloud-native solutions, collaborate with global teams, and contribute to open-source projects. The role emphasizes career growth, technical expertise in Terraform and Go, and impactful contributions to the infrastructure-as-code community.

Software Engineer - DBaaS Serverless

Company: IBM

Location: San Jose, US

Posted Dec 09, 2025

This job description highlights opportunities to work on innovative cloud-native solutions, collaborate in a diverse team, and contribute to impactful projects. The role requires expertise in cloud infrastructure and Kubernetes while emphasizing growth, innovation, and customer-centric outcomes.

Project Manager SAP

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text highlights IBM Consulting's focus on global client collaboration, innovation in hybrid cloud and AI, professional growth opportunities, and impactful project management roles with strong technical and leadership requirements.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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