Excellent Customer Experience Jobs

1,761,942 open positions · Updated daily

Customer Experience has become the frontline of digital transformation, driving brand loyalty and revenue growth. With 1,791 open CX positions, companies across fintech, SaaS, and e‑commerce are investing in teams that can turn data into actionable insights and customer delight.

Roles range from Customer Success Manager—who owns post‑sale adoption and churn metrics—to CX Analyst—who maps journey touchpoints and builds predictive churn models. Client Relations Specialists manage high‑value accounts, while CX Leads set strategy for omni‑channel support using tools such as Salesforce, Gainsight, Zendesk, and Intercom.

Salary transparency gives CX professionals the leverage to negotiate based on proven impact, such as Net Promoter Score improvements or cost‑to‑serve reductions. Transparent pay also levels the playing field, ensuring that diverse teams receive equitable compensation for the measurable value they deliver.

Application Developer-Java & Web Technologies

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

This role involves working with clients on hybrid cloud and AI projects, emphasizing collaboration, innovation, and career growth through technical expertise and strategic solutions.

Senior Human-in-the-Loop Analyst

Company: IBM

Location: Rocket Center, US

Posted Dec 09, 2025

IBM's collaboration with VBA focuses on automation and data-driven improvements, employing Agile methods to address challenges. The role involves testing and transcription tasks with specific qualifications.

PROCESS DELIVERY SPECIALIST-PROCURE TO PAY

Company: IBM

Location: Noida, IN

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on global client collaboration, digital transformation, and career growth opportunities. The role involves transaction processing, accounting activities, and working with innovative companies using advanced technologies. It emphasizes mentorship, problem-solving, and professional development in a supportive environment.

Business Analyst (RPO)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

This text describes IBM's commitment to innovation and customer value through advanced technologies. It outlines the role of a Business Analyst requiring data-driven insights, stakeholder collaboration, and technical expertise in reporting processes. The position emphasizes strategic decision-making, documentation, and cross-functional teamwork.

Application Developer-SAP ABAP HANA

Company: IBM

Location: Kolkata, IN

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with global clients, technical expertise, and opportunities for innovation. Responsibilities include software development, stakeholder collaboration, and continuous learning, with requirements spanning education and technical skills in SAP and ABAP.

Infrastructure Specialist-Azure DevOps

Company: IBM

Location: Gurgaon, IN

Posted Dec 09, 2025

This job description outlines a role at IBM Consulting's Client Innovation Centers, focusing on technical expertise in DevOps, Python, Kubernetes, and cloud technologies. It lists required education, experience, and preferred skills for the position.

SAP Functional Consultant - Transportation Management (TM)

Company: IBM

Location: Bedford, CA

Posted Dec 09, 2025

This text describes a SAP TM Consultant role at IBM Consulting, emphasizing collaboration with clients, innovation in hybrid cloud and AI solutions, career growth opportunities, and technical expertise in SAP systems. It highlights problem-solving, continuous improvement, and working with global clients.

Service Designer - Public Sector

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM CIC offers career growth, training, and a supportive culture with opportunities for innovation and professional development.

Collections Professional

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

This job description outlines a role at IBM's Order to Cash Collections team, emphasizing responsibilities like managing customer transactions, credit management, and dispute resolution. It highlights required skills in accounting software, communication, and teamwork, while promoting the role as an opportunity to innovate and solve complex challenges in a dynamic environment.

Application Architect - IBM Technology

Company: IBM

Location: Mumbai, IN

Posted Dec 09, 2025

This text describes a senior data architecture role at IBM Consulting, emphasizing collaboration with global clients, expertise in cloud and AI technologies, and leadership in designing scalable data platforms. It highlights technical requirements and career growth opportunities within IBM's ecosystem.

Workday Test Lead

Company: IBM

Location: New York, US

Posted Dec 09, 2025

This text describes a Workday Testing Package Specialist role requiring leadership in testing strategies, team management, and global HR transformation. It outlines responsibilities like designing testing frameworks, managing environments, and providing executive reporting, alongside technical expertise and communication skills.

Senior Software Engineer - HashiCorp Consul

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description highlights a Senior Software Engineer role at IBM focusing on cloud-native solutions, distributed systems, and technical leadership. The position emphasizes innovation, collaboration, and impactful contributions to industry-leading AI-powered infrastructure.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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