Excellent Customer Experience Jobs

1,762,990 open positions · Updated daily

Customer Experience has become the frontline of digital transformation, driving brand loyalty and revenue growth. With 1,791 open CX positions, companies across fintech, SaaS, and e‑commerce are investing in teams that can turn data into actionable insights and customer delight.

Roles range from Customer Success Manager—who owns post‑sale adoption and churn metrics—to CX Analyst—who maps journey touchpoints and builds predictive churn models. Client Relations Specialists manage high‑value accounts, while CX Leads set strategy for omni‑channel support using tools such as Salesforce, Gainsight, Zendesk, and Intercom.

Salary transparency gives CX professionals the leverage to negotiate based on proven impact, such as Net Promoter Score improvements or cost‑to‑serve reductions. Transparent pay also levels the playing field, ensuring that diverse teams receive equitable compensation for the measurable value they deliver.

Senior Software Engineer - HashiCorp Terraform Search

Company: IBM

Location: BANGALORE, IN

Posted Dec 07, 2025

This job description highlights opportunities to work on IBM's Infrastructure Cloud, collaborating with teams to develop cloud-native solutions. The role involves designing features, ensuring quality, and working with distributed systems, emphasizing technical expertise and cloud-native principles.

Cloud Partner Manager

Company: IBM

Location: Multiple Cities

Posted Dec 07, 2025

The text is a job description for a Global Cloud Partner Development Manager role at HashiCorp, which is now part of IBM. The role involves driving global partnership strategy with key cloud partners like AWS, Azure, and Google. The position requires strong sales and marketing skills, strategic thinking, and the ability to build relationships with CSP partners to accelerate cloud growth and achieve revenue targets.

Application Developer - Experience Fullstack

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 07, 2025

The role is a Software Developer position at IBM Consulting Client Innovation Centers Delivery Centers. The responsibilities include software design, development, testing, and support for hybrid cloud and AI solutions. Required skills include Angular, NodeJS, SQL, and English proficiency.

Intern 2026: AI Platform Research Scientist

Company: IBM

Location: Multiple Cities

Posted Dec 07, 2025

The text describes IBM Research's focus on innovation and problem-solving in technology development. It outlines roles involving AI and machine learning research, requiring expertise in software development and cloud computing. The position emphasizes collaboration and advancing AI platforms through research and engineering efforts.

PROCESS DELIVERY SPECIALIST-RECORD TO REPORT

Company: IBM

Location: BANGALORE, IN

Posted Dec 07, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Senior Process Analyst in the Record to Report domain. The role involves coordinating accounting activities, identifying risks and opportunities, and adhering to client SLAs. The position requires a bachelor's degree, preferably a master's, and experience in the R2R domain. Preferred skills include proficiency in MS Office and ERP software, the ability to work under tight timelines, and a commitment to continuous learning.

Package Specialist-SAP Cloud Integration

Company: IBM

Location: Pune, IN

Posted Dec 07, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. The position requires strong communication and interpersonal skills, a bachelor's degree, and 5-7 years of experience in SAP CPI. Responsibilities include managing configurations, writing specifications, conducting testing, and supporting data migration activities.

Software developer (Maternity cover)

Company: IBM

Location: Sofia, BG

Posted Dec 07, 2025

The job posting is for a skilled Software Developer to join the webMethods Development team in Sofia for a maternity cover position. The role involves designing, implementing, and maintaining Java-based backend components, collaborating with team members, participating in code reviews and testing, and working with containerization and orchestration tools.

IBM MaaS360 Digital Sales Specialist-Telco

Company: IBM

Location: Austin, US

Posted Dec 07, 2025

The text describes the role of an IBM MaaS360 Digital Sales Specialist in the Telco industry. It highlights the importance of excellent onboarding, continuous learning, and a collaborative sales environment. The role involves owning business development, generating leads, managing sales engagement activities, and achieving KPIs tied to territory growth and partner success.

Package Specialist-SAP Cloud Integration

Company: IBM

Location: BANGALORE, IN

Posted Dec 07, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. The position requires strong communication and interpersonal skills, a relevant degree, and experience in SAP CPI, configuration management, testing, and data migration.

Application Developer-Cloud Fullstack

Company: IBM

Location: Hyderabad, IN

Posted Dec 07, 2025

The text describes a career opportunity at IBM Consulting, focusing on hybrid cloud and AI solutions. The role involves software development, collaboration with stakeholders, and continuous learning. Required skills include Spring Boot, Quarkus, Kubernetes, RDBMS, microservices, and CI/CD.

Product Management Professional 2026

Company: IBM

Location: POUGHKEEPSIE, US

Posted Dec 07, 2025

The role of a Product Manager at IBM involves navigating customer outcomes, collaborating with multiple teams, and contributing to the success of IBM Z and LinuxONE products. The position requires a Bachelor's degree, experience in product management, agile practices, design thinking, and strong communication skills.

HR & Talent Technology Intern

Company: IBM

Location: Singapore, SG

Posted Dec 07, 2025

IBM Consulting Business Applications HR Technology in Singapore is opening a paid internship program for HR and Talent Technology Consultants. The program offers training, real consulting projects, and exposure to the latest technologies like AI and Chatbot. It aims to help interns build their careers and potentially join future graduate programs.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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