Excellent Customer Experience Jobs

1,762,990 open positions · Updated daily

Customer Experience has become the frontline of digital transformation, driving brand loyalty and revenue growth. With 1,791 open CX positions, companies across fintech, SaaS, and e‑commerce are investing in teams that can turn data into actionable insights and customer delight.

Roles range from Customer Success Manager—who owns post‑sale adoption and churn metrics—to CX Analyst—who maps journey touchpoints and builds predictive churn models. Client Relations Specialists manage high‑value accounts, while CX Leads set strategy for omni‑channel support using tools such as Salesforce, Gainsight, Zendesk, and Intercom.

Salary transparency gives CX professionals the leverage to negotiate based on proven impact, such as Net Promoter Score improvements or cost‑to‑serve reductions. Transparent pay also levels the playing field, ensuring that diverse teams receive equitable compensation for the measurable value they deliver.

Spark developer (San Jose/CA)

Company: IBM

Location: San Jose, US

Posted Dec 04, 2025

IBM Software is seeking a skilled Software Developer to join their team. The role involves developing and maintaining high-quality software products using various technologies and programming languages. The position requires experience with Apache Spark, Scala, distributed computing, and cloud platforms.

Associate Package Specialist - Entry-level 2026 (Lansing, Michigan)

Company: IBM

Location: Lansing, US

Posted Dec 04, 2025

The IBM Consulting Associate Program offers university hires the opportunity to work with diverse clients worldwide, focusing on professional development through ongoing learning, mentorship, and technical skills. Associates will work in Client Innovation Centers and Delivery Centers, providing deep technical and industry expertise to clients across various industries. The role involves assisting in the selection, implementation, and support of application packaged solutions, requiring strong consulting skills, business knowledge, and packaged solution expertise.

BI Data Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM CIC offers a career with opportunities to work with leading professionals, deliver effective solutions, and drive business change using latest technology platforms. The company provides training, promotion opportunities, feedback, recognition programs, and benefits like flexible working, sabbaticals, and pension plans. They seek a Senior Business Intelligence Data Engineer to lead design and delivery of advanced BI reporting solutions using Cognos BI, Cognos Analytics, Tableau, and Qlik.

Data Engineer-Enterprise Content Management

Company: IBM

Location: Hyderabad, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. Responsibilities include designing templates, creating documents, and understanding input/output file formats. Preferred qualifications include a Masters degree and experience with OpenText Exstream.

Senior Business Analyst - Life Insurance

Company: IBM

Location: Antwerpen, BE

Posted Dec 04, 2025

The text is a job description for a Senior Business Analyst role at IBM Consulting Client Innovation Centers. It highlights the responsibilities, required education, and preferred technical and professional experience for the position. The role involves leading business analysis efforts, defining strategies, mentoring junior analysts, and driving organizational change.

Security Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text is a job description for a Security Consultant role in IBM's CISO organization. It highlights the challenges, growth opportunities, and key responsibilities of the role, emphasizing the importance of cybersecurity expertise, technical proficiency, and problem-solving skills.

SAP EAM Work Management Package Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The job description outlines the role of a lead SAP consultant at IBM Consulting, focusing on delivering innovative business solutions through design, build, and test, including systems integration. The successful candidate will have extensive SAP implementation experience, strong knowledge in the SAP PM domain, and excellent communication and interpersonal skills.

Software Developer

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The job posting is for a software engineer to join the security product development team in Z systems. The role involves understanding product requirements, decomposing them into technical work items, and driving the quality of deliverables. The ideal candidate should have a strong technical aptitude, experience in cloud and containerized deployments, and a passion for continuous learning.

Cloud Backend Developer

Company: IBM

Location: Hyderabad, IN

Posted Dec 04, 2025

IBM Infrastructure offers enterprise IT infrastructure solutions for hybrid cloud and AI. The role involves developing and maintaining key capabilities, supporting customer requirements, and helping service providers onboard. The ideal candidate should have experience in backend development, microservice architecture, and cloud programming practices.

Software Developer

Company: IBM

Location: Ahmedabad, IN

Posted Dec 04, 2025

The text describes an IBM Software developer role emphasizing collaboration, innovation, and career growth. It highlights opportunities to work on cutting-edge AI-powered solutions, contribute to global projects, and develop skills in technologies like Java and SQL. The role emphasizes teamwork, problem-solving, and a positive work environment.

PROCESS DELIVERY SPECIALIST-TALENT DEVELOPMENT OPTIMIZATION PROCESSES

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

This text describes a career opportunity at IBM Consulting focusing on digital transformation, collaboration with global clients, and professional growth. It highlights responsibilities in recruitment, sourcing strategies, and partnership management, emphasizing innovation and impactful work across industries.

Firmware Developer

Company: IBM

Location: POUGHKEEPSIE, US

Posted Dec 04, 2025

The job posting describes a Firmware Developer role at IBM Corporation in Poughkeepsie, NY. The position involves developing and maintaining a distribution and integration system for System Z Firmware deliveries, supporting the Firmware delivery tool chain, troubleshooting issues, and implementing solutions to improve the developer experience and resiliency of the service. The role requires a Bachelor's degree in Computer Science or related field and two years of experience with specific technologies and skills.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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