Excellent Customer Experience Jobs

1,762,990 open positions · Updated daily

Customer Experience has become the frontline of digital transformation, driving brand loyalty and revenue growth. With 1,791 open CX positions, companies across fintech, SaaS, and e‑commerce are investing in teams that can turn data into actionable insights and customer delight.

Roles range from Customer Success Manager—who owns post‑sale adoption and churn metrics—to CX Analyst—who maps journey touchpoints and builds predictive churn models. Client Relations Specialists manage high‑value accounts, while CX Leads set strategy for omni‑channel support using tools such as Salesforce, Gainsight, Zendesk, and Intercom.

Salary transparency gives CX professionals the leverage to negotiate based on proven impact, such as Net Promoter Score improvements or cost‑to‑serve reductions. Transparent pay also levels the playing field, ensuring that diverse teams receive equitable compensation for the measurable value they deliver.

Package Consultant-SuccessFactors Talent Mgmt

Company: IBM

Location: Gurgaon, IN

Posted Dec 04, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and the opportunity to drive technological adoption. It outlines responsibilities involving strategy development, proof of concept delivery, and building trust through consultative methods.

Entry Level Hardware Developer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM is seeking Hardware Development Engineers to work on cutting-edge technologies like quantum computing and AI. The role involves designing, testing, and supporting hardware, firmware, and semiconductors for IBM products. The company values growth-minded, team-focused, and outcome-oriented individuals with strong technical skills and a passion for technology.

Experience Front End Developer - Japanese Bilingual

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM Consulting offers a career focused on long-term relationships and collaboration with global clients. As a Software Developer, you will work on hybrid cloud and AI projects, leveraging various technologies and frameworks. The role requires strong front-end development skills, experience with specific tools, and fluency in Japanese.

Package Consultant-Workday Integrations

Company: IBM

Location: Kolkata, IN

Posted Dec 04, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and opportunities for long-term growth. It highlights required expertise in Workday integrations and the importance of problem-solving skills.

Intern 2026: AI for Math and Science

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM Research is a team dedicated to inventing the future of computing, focusing on AI-based methods and algorithms for computational problems. The role involves developing, evaluating, and demonstrating new AI-based methods and systems, requiring expertise in AI model development and research in mathematics, physics, and computability.

PROCESS DELIVERY SPECIALIST-RECORD TO REPORT

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

This role involves working with clients on digital transformation projects, handling accounting tasks, and requiring experience in R2R processes. IBM Consulting offers growth opportunities and a supportive environment.

Package Consultant-Oracle Finance Cloud

Company: IBM

Location: Kolkata, IN

Posted Dec 04, 2025

The job role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. The role requires developing partnerships with stakeholders, creating technical solutions, and managing test scripts for Oracle R12 financial applications. Strong communication skills and relevant experience in Oracle Cloud Applications are essential.

Recruiter, IBM Consulting

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text is a job description for a recruitment role at IBM. It outlines the responsibilities, required skills, and qualifications for the position. The role involves collaborating with hiring managers, sourcing and qualifying candidates, managing the recruitment process, and maintaining compliance with recruitment workflows.

Arquitecto SAP PaPM

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role for an SAP Analytics Architect or Senior Consultant with expertise in the SAP PaPM system. The position involves proposing implementation strategies, remodeling, consulting, and coaching. Required qualifications include a bachelor's degree and advanced English skills.

Oracle Cloud Projects & Grants (PPM) Lead

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on providing subject matter expertise in Oracle Cloud ERP Project Portfolio Management (PPM) modules. The role involves leading functional tracks, providing solutions based on accounting principles, engaging with clients, conducting gap analysis, configuring Cloud PPM, migrating financial data, developing testing scenarios, facilitating knowledge transfer, and executing project work based on defined processes and methodologies.

AI / AIOps Architect (m/w/d)

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the collaborative and innovative work environment, opportunities for growth and development, and the role of an AI AIOps Architect in designing and implementing cognitive solutions using various technologies and tools.

Software Developer (Back end) Associate Software Engineer

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

IBM Software is seeking a skilled backend developer to join their team. The role involves developing and maintaining high-quality software products, working with various technologies and programming languages, and contributing to the open-source project Kruize Autotune. The position offers opportunities for growth and innovation within IBM's product and technology landscape.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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