Excellent Customer Experience Jobs

1,762,990 open positions · Updated daily

Customer Experience has become the frontline of digital transformation, driving brand loyalty and revenue growth. With 1,791 open CX positions, companies across fintech, SaaS, and e‑commerce are investing in teams that can turn data into actionable insights and customer delight.

Roles range from Customer Success Manager—who owns post‑sale adoption and churn metrics—to CX Analyst—who maps journey touchpoints and builds predictive churn models. Client Relations Specialists manage high‑value accounts, while CX Leads set strategy for omni‑channel support using tools such as Salesforce, Gainsight, Zendesk, and Intercom.

Salary transparency gives CX professionals the leverage to negotiate based on proven impact, such as Net Promoter Score improvements or cost‑to‑serve reductions. Transparent pay also levels the playing field, ensuring that diverse teams receive equitable compensation for the measurable value they deliver.

Application Developer-ServiceNow

Company: IBM

Location: Pune, IN

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the importance of long-term client relationships, collaboration, and technical expertise. It mentions working in Client Innovation Centers and Delivery Centers to deliver deep technical and industry expertise to clients worldwide. The role requires strong communication, collaboration, and training skills, along with a Bachelor's degree and relevant technical expertise.

Sr. Data Analytics Engineer - HashiCorp

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Software, focusing on a role as a Sr Data Analytics Engineer. The role involves developing data models, reports, and dashboards to enable data-driven decision making for business stakeholders. Success is measured by reduced time for self-service insights, high adoption of data products, and reliable data solutions.

Application Developer-SAP ABAP

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. The role involves working with visionaries across industries to improve hybrid cloud and AI journeys. IBM provides a culture of evolution, empathy, and continuous learning, with opportunities for career growth and development.

Software Development Engineer - HashiCorp Nomad

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Software, focusing on contributing to HashiCorp's offerings now part of IBM. The role involves building and maintaining Nomad, a distributed cluster orchestrator, and working on next-generation distributed systems for orchestration. The position requires expertise in software development, cluster orchestrators, and container technologies.

SAP Solution Architect (Data)

Company: IBM

Location: AMSTERDAM, NL

Posted Dec 04, 2025

The text is a job description for an SAP Data Expert role at IBM Consulting. The role involves managing data migration activities, implementing master data governance solutions, and utilizing batch data communication techniques. The ideal candidate should have a strong background in SAP technologies, data management, and problem-solving skills.

Infrastructure Specialist-AWS DevOps

Company: IBM

Location: Pune, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers, delivering technical expertise to clients worldwide. Responsibilities include designing and building AWS Cloud services, strong communication skills, and experience with various technologies like Python, Java, Kubernetes, and DevOps tools.

M&A Tax Counsel

Company: IBM

Location: Armonk, US

Posted Dec 04, 2025

IBM is seeking an experienced Mergers & Acquisition Tax Specialist to join their corporate tax department. The role involves advising on acquisitions, dispositions, and joint venture opportunities throughout the deal lifecycle. The ideal candidate should have strong tax technical skills and 5-10 years of experience in relevant areas.

Infrastructure Specialist-Cloud Data Platform Managed Services

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The job posting is for an experienced Kafka Administrator to join a team and manage enterprise-grade Kafka environments. The role requires expertise in Confluent Platform, Kubernetes/OpenShift, and Kafka security configurations. Responsibilities include administering Kafka clusters, deploying Confluent Platform using CFK, implementing Kafka security, configuring ClusterLink and Replicators, setting up ActivePassive clusters, integrating Confluent Connectors, working with CDC connectors, collaborating with development teams on Python/Spring Boot Kafka applications, utilizing GitHub, GitHub Actions, and ArgoCD for CI/CD and automation, and monitoring and optimizing Kafka performance and reliability.

Contact Center Fresh Graduates

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

The text is a job description for a customer service role at IBM Consulting. It outlines the responsibilities, required education, and preferred technical and professional experience. The role involves providing quality customer service, handling inquiries, managing cases, and resolving complex issues. The position requires a bachelor's degree, good communication skills, and proficiency in MS Excel.

IBM Financing Pricing (Japanese Speaking)

Company: IBM

Location: PETALING JAYA, MY

Posted Dec 04, 2025

The IBM Financing Pricing Team develops and manages pricing strategies for IBM's financing solutions. The role involves collaborating with sales and finance functions to structure competitive, profitable deals while ensuring compliance and supporting FiTTER's mission to protect, manage, and grow IBM's Free Cash Flow. The position requires strong financial and analytical capabilities, Japanese language proficiency, and excellent communication and problem-solving skills.

Senior MERN Cloud Full Stack Developer

Company: IBM

Location: Cairo, EG

Posted Dec 04, 2025

The job description for an Application Developer at IBM highlights the role's responsibilities in full-stack development, cloud integration, API integration, code quality, testing, collaboration, and continuous improvement. The position requires a bachelor's degree and 2-3 years of experience with cloud platforms and frameworks like Node.js and React.

Quantum Systems Test Engineer

Company: IBM

Location: POUGHKEEPSIE, US

Posted Dec 04, 2025

IBM Quantum is an industry initiative to build universal quantum computers for various applications. The role of a Quantum Systems Test Engineer involves developing and deploying IBM's quantum computing technology, focusing on testing and validating quantum systems, including Quantum Processing Units (QPUs) and related components. The position requires a bachelor's degree in Electrical Engineering, Computer Engineering, Physics, or a related field, along with proficiency in programming languages like Python, Shell, or C/C++. Experience in a laboratory environment, knowledge of electrical test equipment, and strong communication and collaboration skills are essential.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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