Excellent Customer Experience Jobs

1,762,990 open positions · Updated daily

Customer Experience has become the frontline of digital transformation, driving brand loyalty and revenue growth. With 1,791 open CX positions, companies across fintech, SaaS, and e‑commerce are investing in teams that can turn data into actionable insights and customer delight.

Roles range from Customer Success Manager—who owns post‑sale adoption and churn metrics—to CX Analyst—who maps journey touchpoints and builds predictive churn models. Client Relations Specialists manage high‑value accounts, while CX Leads set strategy for omni‑channel support using tools such as Salesforce, Gainsight, Zendesk, and Intercom.

Salary transparency gives CX professionals the leverage to negotiate based on proven impact, such as Net Promoter Score improvements or cost‑to‑serve reductions. Transparent pay also levels the playing field, ensuring that diverse teams receive equitable compensation for the measurable value they deliver.

Application Developer-Java & Web Technologies

Company: IBM

Location: Shenyang, CN

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. As a Software Developer, you'll work on hybrid cloud and AI projects using cutting-edge technologies. The role involves analytical problem-solving, comprehensive engagement across process phases, and strategic stakeholder engagement to drive innovative solutions.

Intern 2026:  AI Hybrid Cloud Platforms Research Developer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM Research is seeking highly motivated students for developer internships in ML training and inference for Summer 2026. Interns will gain hands-on experience building infrastructure for machine learning platforms, model inference services, and intelligent agents. The role offers mentorship from experienced engineers and researchers, exposure to next-generation AI platforms, and the opportunity to strengthen development skills in a modern hybrid cloud environment.

Package Specialist-SAP HANA SCM MM

Company: IBM

Location: Kolkata, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. Responsibilities include assisting clients with SAP Supplier Relationship Management, leading projects, conducting testing, and providing support. Required education is a Bachelor's degree, with a Master's degree preferred. Technical expertise includes 6-8 years of SAP functional experience, specializing in SAP MM HANA modules.

Software Development Manager

Company: IBM

Location: Kochi, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Software, focusing on a role as a Software Development Manager. The position involves managing software development, enhancing product experiences, and scaling team capabilities. The role requires expertise in software development, team management, strategic partnerships, and technical direction. The company values innovation, continuous improvement, and collaboration with product teams.

Package Consultant-SAP BTP

Company: IBM

Location: Gurgaon, IN

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the opportunities to work with clients globally, collaborate with visionaries, and leverage IBM's technology platforms. It emphasizes the importance of curiosity, continuous learning, and long-term career growth. The role involves solution design and development, integration and architecture, DevOps and delivery, and stakeholder collaboration.

Senior Software Engineer IAM

Company: IBM

Location: Mulhuddart, IE

Posted Dec 04, 2025

The text describes a career opportunity at IBM Software, focusing on the Keycloak Core Clients team. It highlights the role of a Senior Software Engineer in advancing authentication protocols and security capabilities, contributing to open source projects, and collaborating with industry working groups. The position requires expertise in Java development, token-based security protocols, cloud application development, and security principles.

Project Manager - Cyber Security Services

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM CIC offers a career with opportunities to work with leading professionals across industries, delivering effective solutions using latest technology platforms. The company provides training, promotion opportunities, diversity and inclusion, work-life balance, and traditional benefits. The role involves managing complex cybersecurity projects, ensuring scope, schedule, and cost targets are met, and leading cross-functional teams.

Application Developer-Open Source (m/w/d)

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on developing solutions for insurance clients, designing and implementing complex system components using Java, and testing, maintaining, and optimizing applications. The role offers individual career paths, training, certifications, team events, and various benefits.

Package Consultant-SAP HANA Analytics

Company: IBM

Location: Mumbai, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves assisting clients with SAP Hana Analytics, leading projects, and conducting testing. A bachelor's degree is required, with a master's degree preferred. 6-12 years of SAP functional experience is required, with expertise in SAP Hana Analytics modules and business requirements gathering.

Web Strategist

Company: IBM

Location: Bucharest, RO

Posted Dec 04, 2025

The job posting is for a Web Strategist position at IBM's Marketing Communications & Corporate Social Responsibility team in Bucharest. The role involves shaping web experiences, collaborating with stakeholders, and using data-driven strategies to drive engagement and optimize performance.

Research Intern - Next Generation Systems (3 months)

Company: IBM

Location: Dublin, IE

Posted Dec 04, 2025

IBM Research is seeking candidates for an internship focused on foundational research and engineering to support the next generation of AI workloads. The role involves making agent behavior observable and interpretable, defining performance and reliability metrics, and optimizing serving and orchestration of multimodal models in cloud-native environments. The internship offers a unique opportunity to contribute to frameworks and tools that enhance the robustness, efficiency, and scalability of complex AI systems.

Unica Campaign Execution Specialist

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Campaign Quality Analyst. The position involves testing and validating workflows, collaborating with clients globally, and leveraging IBM's technology platforms. The role requires a Bachelor's degree, 3+ years of experience with Unica Campaign Automation Tool, and expertise in SQL and testing tools.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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