Excellent Customer Experience Jobs

1,762,990 open positions · Updated daily

Customer Experience has become the frontline of digital transformation, driving brand loyalty and revenue growth. With 1,791 open CX positions, companies across fintech, SaaS, and e‑commerce are investing in teams that can turn data into actionable insights and customer delight.

Roles range from Customer Success Manager—who owns post‑sale adoption and churn metrics—to CX Analyst—who maps journey touchpoints and builds predictive churn models. Client Relations Specialists manage high‑value accounts, while CX Leads set strategy for omni‑channel support using tools such as Salesforce, Gainsight, Zendesk, and Intercom.

Salary transparency gives CX professionals the leverage to negotiate based on proven impact, such as Net Promoter Score improvements or cost‑to‑serve reductions. Transparent pay also levels the playing field, ensuring that diverse teams receive equitable compensation for the measurable value they deliver.

IBM Cloud Data Services Architect

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

This job description outlines a Cloud Architect role focused on designing and implementing cloud database services, requiring expertise in cloud technologies, programming languages, and DevOps practices. The position emphasizes strategic planning, system reliability, and collaboration with teams to deliver high-quality, scalable solutions.

Planificateur de la demande

Company: IBM

Location: BROMONT, CA

Posted Dec 04, 2025

IBM Bromont is a leading high-tech manufacturing company that values its employees' skills and offers a secure, competitive work environment with flexible hours, comprehensive benefits, and opportunities for personal and professional growth. The role involves maintaining client relationships, managing demand planning, coordinating production activities, and ensuring on-time delivery while handling controlled goods and technologies.

Enterprise Security Architect (m/w/d)

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The job posting is for an Enterprise Security Architect position at IBM Client Innovation Center Germany. The role involves building a secure software development lifecycle, specifying and implementing security measures, creating security concepts, integrating security tools, and working with various technologies and frameworks. The position values diversity and offers opportunities to work with international clients and cutting-edge technologies.

General Accounting - Subject Matter Expert

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

This text describes a Processing Lead role at IBM with responsibilities spanning financial processes, team leadership, and compliance. It outlines required qualifications, key responsibilities, and emphasizes collaboration, continuous improvement, and adherence to regulations.

Quality Engineer-Data

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. Key responsibilities include being a team player, training others, and having strong communication and collaboration skills. Required education is a Bachelors Degree, with required technical expertise in writing complex SQL queries and experience in Azure Databricks. Preferred experience includes excellent communication and stakeholder management skills.

Package Consultant-Workday Absence, Time Tracking, Payroll

Company: IBM

Location: Kolkata, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. As an Infrastructure Specialist, you will support infrastructure for various industries, conduct working sessions with clients, design and implement Workday solutions, and provide subject matter expertise on business process decisions.

Associate Developer 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The role of an Associate Application Developer at IBM Consulting involves working with clients to co-create solutions to major real-world challenges using best practice technologies, tools, and products. The position requires demonstrated programming proficiency, exposure to web services and API, familiarity with generative AI modeling and ethics, and the ability to translate business requirements into technical solutions. The role offers opportunities for professional development, collaboration with cross-functional teams, and working with a variety of technologies and platforms.

Team Lead - IBM Canada Communications

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM is seeking a strategic communications professional to join its Corporate Affairs team as Team Lead for Canada. The role focuses on strengthening IBM's reputation, employee engagement, and market awareness through impactful internal and external communications strategies. The successful candidate will develop and implement a holistic communications plan, guide a diverse team of communications professionals, collaborate with stakeholders, and serve as a trusted advisor on brand stewardship and issues management.

Thought Leadership and Eminence Specialist

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The role is for a Thought Leadership & Eminence Professional at IBM Consulting to help shape the external presence of consultants and position them as influential voices across industries. The role involves translating complex consulting insights into clear, compelling thought leadership content, building personal brands for consultants, crafting social content strategies, and identifying speaking opportunities at major events. The ideal candidate should have a journalism, communications, marketing, or editorial background, be highly creative, skilled at shaping ideas into multiformat content, experienced in executive communications or thought leadership development, comfortable interviewing experts and distilling complex topics, adept at social media strategy, and strategic and proactive with a strong sense for what resonates with audiences.

Infrastructure Specialist(デジタル領域)

Company: IBM

Location: Tokyo, JP

Posted Dec 04, 2025

The text describes a role within the IBM group in Japan, where the employee will work with clients across various industries to drive hybrid cloud and AI transformations. The role requires curiosity, continuous learning, and creativity to develop impactful solutions. The position involves designing, building, and optimizing cloud and on-premises infrastructure, with opportunities for leadership and involvement in various project phases.

Accounts Payable Fresh Graduates

Company: IBM

Location: Naga City, PH

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a Procure-to-Pay (P2P) Specialist role. The role involves various responsibilities related to vendor data management, invoice processing, stakeholder collaboration, payment handling, and statement reconciliation. The position requires a bachelor's degree in accounting, finance, or a related field, along with intermediate knowledge of Excel and experience with accounting software or ERP systems. The role is based in Naga City, Cam Sur, and requires flexibility to work in shifts and onsite full-time.

Security Consultant - CyberArk

Company: IBM

Location: Mumbai, IN

Posted Dec 04, 2025

The text describes a career in IBM Consulting, focusing on a role as a CyberArk Operation Support Team Lead. The position involves leading a team, managing CyberArk solutions, ensuring security, and driving continuous improvement. It requires technical expertise, leadership skills, and a commitment to 24/7 operations.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

Related Pages