Excellent Customer Experience Jobs

1,761,942 open positions · Updated daily

Customer Experience has become the frontline of digital transformation, driving brand loyalty and revenue growth. With 1,791 open CX positions, companies across fintech, SaaS, and e‑commerce are investing in teams that can turn data into actionable insights and customer delight.

Roles range from Customer Success Manager—who owns post‑sale adoption and churn metrics—to CX Analyst—who maps journey touchpoints and builds predictive churn models. Client Relations Specialists manage high‑value accounts, while CX Leads set strategy for omni‑channel support using tools such as Salesforce, Gainsight, Zendesk, and Intercom.

Salary transparency gives CX professionals the leverage to negotiate based on proven impact, such as Net Promoter Score improvements or cost‑to‑serve reductions. Transparent pay also levels the playing field, ensuring that diverse teams receive equitable compensation for the measurable value they deliver.

NEST Lead - Functional Verification

Company: IBM

Location: BANGALORE, IN

Posted Dec 18, 2025

This text describes a CPU Processor Verification Engineer role at IBM, highlighting responsibilities involving system-level verification of processors and ASICs, required qualifications including a master's degree and 10+ years of experience, and preferred technical skills in verification methodologies and programming languages.

Talent Acquisition Coordinator

Company: IBM

Location: BANGALORE, IN

Posted Dec 18, 2025

IBM's job posting highlights opportunities for growth, collaboration, and innovation in a supportive environment. The Offer Specialist role emphasizes teamwork, attention to detail, and career development within a global network.

IBM Internship SAP HANA FIN FI

Company: IBM

Location: Bucharest, RO

Posted Dec 18, 2025

The SAP FI Consultant Intern role at IBM Consulting involves supporting financial processes, collaborating with global clients, and contributing to innovative solutions in a growth-oriented environment.

Genesys Cloud Consultant

Company: IBM

Location: Giza, EG

Posted Dec 18, 2025

This text describes a senior role in IBM Consulting focused on delivering contact center transformations. It outlines leadership responsibilities, technical expertise in Genesys Cloud, and requirements for managing cross-functional teams. The role emphasizes innovation, client collaboration, and technical architecture design.

(Senior) Manager, AI & Digital Strategy

Company: IBM

Location: Hong Kong, HK

Posted Dec 18, 2025

This text promotes IBM Consulting's career opportunities, emphasizing collaboration, innovation, and growth in AI and digital strategy roles with global client partnerships and advanced technological tools.

HR onboarding professional

Company: IBM

Location: BANGALORE, IN

Posted Dec 18, 2025

This text describes an HR onboarding specialist role at IBM, outlining responsibilities such as coordinating pre-onboarding activities, ensuring compliance with policies, and creating positive employee experiences. It emphasizes collaboration across teams and the importance of HRIS tools in streamlining processes.

Director, Sales

Company: IBM

Location: London, GB

Posted Dec 18, 2025

The Strategic Sales Director role involves leading a team to manage complex deals, drive innovation, and contribute to client success within IBM's Global Sales framework.

Talent Acquisition Coordinator

Company: IBM

Location: BANGALORE, IN

Posted Dec 18, 2025

The text describes IBM's recruitment role for an Offer Specialist, emphasizing teamwork, innovation, career growth, and a supportive work environment. It highlights the importance of attention to detail, communication skills, and process improvement in the offer management process.

Consultor SAP FI IHC (In House Cash)

Company: IBM

Location: Multiple Cities

Posted Dec 18, 2025

The text describes a career in IBM Consulting emphasizing long-term client relationships, collaboration, and innovative solutions. It highlights technical expertise, growth opportunities, and responsibilities involving configuration, coordination, and problem-solving in SAP HANA implementations.

Package Consultant-SAP HANA Application Security

Company: IBM

Location: BANGALORE, IN

Posted Dec 18, 2025

The role involves working in IBM's delivery centers to deliver technical expertise and innovate with clients. Responsibilities include SAP security implementation, project leadership, and technical testing. Required skills include ECC 60 role build and SOD understanding.

Data Engineer-Data Warehouse

Company: IBM

Location: Noida, IN

Posted Dec 18, 2025

This job description outlines a Data Engineer role at IBM involving innovation, collaboration, and technical expertise. Responsibilities include data analysis, predictive modeling, and working with tools like Elasticsearch and Splunk. Required skills encompass programming languages, ETL tools, and cloud platforms.

Order to Cash Process Owner (SOS Team Members)

Company: IBM

Location: Naga City, PH

Posted Dec 18, 2025

This job description outlines the role of an OTC Team Leader at IBM, focusing on managing the end-to-end orderto cash process, leading a team, ensuring compliance with policies and regulations, and driving process improvements. The position requires strong leadership, analytical skills, and experience in B2B collections, with a focus on operational efficiency and customer service.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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