Excellent Customer Service Skills Jobs in Austin, TX

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Looking for Excellent Customer Service Skills jobs in Austin, TX? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Austin, TX area.

2026 Intern – Information Architecture

Company: IBM

Location: Austin, US

Posted Dec 04, 2025

IBM offers a summer 2026 internship with responsibilities in information architecture and marketing. The role involves improving site experience and requires a bachelor's degree. It's based in Austin with hybrid work.

Associate X-Force Incident Response Intern 2026

Company: IBM

Location: Austin, US

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. The company values curiosity, knowledge, and creative problem-solving. They are seeking interns for their XForce Incident Response team, partnering with Fortune 1000 clients to minimize security incident revenue loss. Positions are available in Austin, TX, starting summer 2026.

Digital Sales Specialist: Federal Automation Platform

Company: IBM

Location: Austin, US

Posted Dec 04, 2025

The role of a Digital Sales Specialist at IBM involves working with AI-powered products to help clients reduce repetitive work and improve business performance. The position offers excellent onboarding, a collaborative sales environment, and opportunities for career advancement. Key responsibilities include accurate deal closure forecasting, cross-selling opportunities, collaboration on new business campaigns, designing use cases and proofs of concept, and presenting high-level value propositions to clients.

Digital Technical Specialist - Red Hat

Company: IBM

Location: Austin, US

Posted Dec 04, 2025

The text is a job description for a Sales Digital Technical Specialist role at IBM, supporting Red Hat. It highlights the company's global presence, focus on solving big problems using various technologies, and the need for talented sales professionals. The role involves being a technical expert and advisor, collaborating with teams, driving sales processes, delivering workshops and demonstrations, and maintaining product knowledge. The position is based in Austin, TX, with a hybrid work arrangement.

Call Center Specialist

Company: Texas Star Pharmacy

Location: Plano, TX

Posted Oct 23, 2025

Answer and manage incoming phone calls with professionalism and empathy, reflecting our company values. Are you comfortable handling a high volume of phone…

Customer Success Engineer

Company: IBM

Location: Austin, US

Posted Dec 04, 2025

The text describes a career opportunity at IBM Software, focusing on a role as a Customer Success Engineer (CSE) for HashiCorp tools. The CSE role involves helping customers adopt and optimize HashiCorp solutions, driving value attainment, and ensuring customer success throughout the customer journey. The position requires technical expertise, strong communication skills, and the ability to work in a dynamic environment.

Data Scientist Intern

Company: IBM

Location: Austin, US

Posted Dec 04, 2025

The IBM Cost Optimization team is seeking a talented individual to join a passionate team of high-skilled experts. The role involves collaborating with stakeholders across various disciplines to drive process improvements and optimize costs using AI tools, financial analysis, and data science. The ideal candidate should have a passion for technology, engineering, and cross-team collaboration.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service roles at different seniority levels?
Entry‑level Customer Support Specialists earn $35,000–$48,000 annually, mid‑level agents earn $48,000–$66,000, and senior Customer Success Managers or Technical Support Leaders earn $66,000–$95,000, adjusted for cost‑of‑living and industry (e.g., fintech, SaaS).
Which skills and certifications are most valuable for these roles?
Hands‑on experience with Zendesk, Freshdesk, or Salesforce Service Cloud; proficiency in Jira Service Management; strong scripting in Python or JavaScript for automating ticket workflows; certifications such as HDI Customer Service Representative, Zendesk Support Administrator, or ITIL Foundation are highly regarded.
Are Excellent Customer Service positions available for remote work?
Yes—over 70% of listings permit fully remote, 20% offer hybrid schedules, and 10% require occasional on‑site presence for team collaboration or advanced technical support.
What career progression paths exist within this field?
Typical progression starts with Customer Support Agent → Senior Agent → Team Lead → Customer Success Manager → Director of Customer Experience. Each step adds responsibilities in coaching, analytics, strategy, and cross‑departmental collaboration.
What are the current industry trends shaping Excellent Customer Service roles?
Omnichannel support, AI‑powered chatbots, self‑service portals, and data‑driven CSAT/NPS analytics are accelerating. Companies invest in Genesys Cloud, NICE CXone, and AI‑assisted ticket routing to reduce response times and elevate customer satisfaction.

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