Excellent Customer Service Skills Jobs in Chicago, IL

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Looking for Excellent Customer Service Skills jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Chicago, IL area.

Welder / Fabricator - 2nd Shift

Company: McNichols

Location: Elk Grove Village, IL

Posted Oct 07, 2025

1-2 years of welding experience or comparable technical training required. Must be able to setup welding machine and pass welding test for horizontal and…

Program/Project Manager

Company: JPMorganChase

Location: Chicago, IL

Posted Oct 07, 2025

Your role will involve significant cross-functional collaboration, data analysis, and conflict management to align operations initiatives with business strategy…

Principal Architect – Networking

Company: Red8

Location: Chicago, IL

Posted Oct 07, 2025

Support field-facing activities (customer briefings, workshops, executive presentations). This senior technical leader drives networking strategy across data…

SENIOR GRAPHIC DESIGNER

Company: Cella

Location: Chicago, IL

Posted Oct 06, 2025

Strong PowerPoint design skills (must be able to design, not just produce). You'll take the reins on complex projects, expertly coordinating multiple…

Executive Sous Chef

Company: Aramark

Location: Chicago, IL

Posted Oct 06, 2025

Interact directly with guests daily. Develop and maintain effective client and guest rapport for mutually beneficial business relationships.

Registered Pharmacist

Company: Thorek Memorial Hospital

Location: Chicago, IL

Posted Oct 07, 2025

*General knowledge of IV solutions, aseptic technique, and chemotherapeutic agents*. Participates in the development and implementation of Departmental programs…

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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