Excellent Customer Service Skills Jobs in Chicago, IL

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Looking for Excellent Customer Service Skills jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Chicago, IL area.

IT Systems and Support Administrator

Company: Kalderos

Location: Chicago, IL

Posted Feb 01, 2025

Kalderos is seeking an IT Systems and Support Administrator to provide top-tier technical support to over 115 internal employees, ensuring smooth operations in a mixed Mac and Windows environment. The role involves critical thinking, troubleshooting, and collaboration with the Director of Information Technology to improve systems and processes. The candidate will also work with the Information Security team to ensure system security and act as a technical mentor to Level 1-2 technical support analysts. The ideal candidate will have 5+ years of experience, excellent technical skills, and a customer service mindset. Relevant certifications, experience in startup environments, and familiarity with Okta, Google Workspace, cloud infrastructure, and compliance standards are preferred. The position offers a competitive salary range, flexible PTO, and a range of benefits, including medical, dental, vision, 401k, and opportunities for growth. Kalderos values collaboration, feedback, and continuous learning, and is committed to equal opportunity.

Nutanix Business Development Manager - Commerical

Company: CDW

Location: Chicago, IL

Posted Feb 01, 2025

CDW, a Fortune 200 leader, offers a Business Development role with a focus on accelerating growth within the Corporate segment. The role involves targeting high visibility corporate accounts, understanding client needs, and providing solutions. Key responsibilities include project management, coordination with sales, and developing long-term pipelines. The ideal candidate should have a Bachelor's degree or 6 years of experience in technical sales, marketing, or business development, with a proven track record in the Corporate Sales marketplace. Strong customer-facing skills, excellent communication, collaboration, and problem-solving abilities are required. The role involves significant travel and offers a pay range of $63,000 - $75,000, an annual bonus target of 100%, and comprehensive benefits.

IT Support Analyst

Company: Kalderos

Location: Chicago, IL

Posted Feb 01, 2025

Kalderos is a healthcare technology company focused on pharmaceutical pricing transparency, trust, and equity. They are seeking an IT Support Analyst to provide top-tier technical support to their 115+ internal employees in a fully remote environment. The role involves troubleshooting technical issues, collaborating with the IT team, and assisting with IT projects. The company values collaboration, feedback, and growth, offering competitive benefits and a dynamic work environment.

Senior Software Engineer - Platform (Hybrid)

Company: Enova

Location: Chicago, IL

Posted Feb 01, 2025

Enova International is seeking a Senior Software Engineer with 3+ years of full stack development experience. The role involves taking ownership of system development, collaborating with stakeholders, and mentoring team members. Preferred skills include proficiency in Ruby and Go, and experience in the Finance domain. The position offers a competitive salary range, comprehensive benefits, and a flexible hybrid work model. Enova is a values-driven organization committed to creating accessible credit for millions through its AI-powered platform.

Digital Learning Consultant

Company: Revantage, a Blackstone Portfolio Company

Location: Chicago, IL

Posted Feb 01, 2025

Revantage, a Blackstone Real Estate portfolio company, is a global provider of corporate services. With a commitment to collaboration and inclusivity, Revantage delivers value-added services and world-class talent for Blackstone Real Estate portfolio companies across diverse asset classes. The company values its people, fostering a workplace where everyone can be themselves and do their best work. As a Digital Learning Consultant, you will focus on content curation, competency mapping, topic categorization, and creating standards for course creation. The role requires a Bachelor's degree in Education, Human Resources, Instructional Design, or a related field, along with proven experience in content curation, competency mapping, and topic categorization. The base compensation range is $4500 to $5500.

Lead AI Software Engineer

Company: iManage

Location: Chicago, IL

Posted Feb 01, 2025

iManage offers a flexible working policy that supports employee wellbeing and work-life balance. The company values collaboration and learning from peers while providing necessary flexibility. The Lead AI Software Engineer role involves using cutting-edge research and technology to work on a wide range of AI problems, focusing on building systems for deploying, scaling, and monitoring NLP and Gen AI applications. The role requires a Masters or PhD in Computer Science, Machine Learning, Data Science, Artificial Intelligence, Statistics, or related field, along with 6+ years of experience in ML/AI engineering or software engineering with expertise in NLP. The role involves driving technical strategy, designing production-ready NLP applications, and collaborating with product and business stakeholders. iManage provides a supportive team, flexible work hours, and comprehensive benefits, including a market-competitive salary, health benefits, and a 401k retirement plan with a company match.

Product Manager - LLM & NLP

Company: IMO Health

Location: Chicago, IL

Posted Feb 01, 2025

The role of a Product Manager involves driving the development and delivery of innovative products powered by large language models (LLM) and natural language processing (NLP). The individual will collaborate with cross-functional teams, including development and NLP/LLM engineering, to ensure product features align with business objectives and user needs. The role emphasizes strategic execution and hands-on collaboration across teams. Key responsibilities include driving the product roadmap, collaborating with clients, defining product strategies, managing the product backlog, and leading internal and external communication efforts. The ideal candidate should have 5+ years of product management experience in clinical AI, expertise in NLP and LLM technologies, a solid understanding of AI, experience in the healthcare industry, and strong communication skills.

Senior Principal Customer Success Manager

Company: iManage

Location: Chicago, IL

Posted Feb 01, 2025

The text describes a Senior Principal Customer Success Manager role at iManage, a global company using advanced technology for communication. The role involves managing strategic customer portfolios, ensuring customer satisfaction, and driving customer loyalty. The ideal candidate should have extensive experience in enterprise customer management, SaaS environments, and C-suite stakeholder interactions. iManage offers a competitive salary, comprehensive benefits, and a supportive, inclusive culture. The company is committed to diversity and encourages applicants to apply even if they don't meet every qualification.

Product Specialist

Company: ALIS by Medtelligent

Location: Chicago, IL

Posted Feb 01, 2025

ALIS is a leading provider of assisted living software, seeking a problem-solving, self-motivated individual with 2+ years of SaaS experience. The role involves learning ALIS software, understanding the assisted living industry, scoping new features, creating user interfaces, collaborating with teams, and communicating with client services. The company offers competitive benefits, including health insurance, 401k, and PTO. The application process includes a phone call, in-person or video interview, and a project or collaborative work session.

Contract Payroll Tax Analyst

Company: Revantage, a Blackstone Portfolio Company

Location: Chicago, IL

Posted Feb 01, 2025

Revantage, a Blackstone Real Estate portfolio company, is a global provider of corporate services. With a commitment to collaboration and inclusivity, Revantage delivers value-added services and world-class talent for Blackstone Real Estate portfolio companies across diverse asset classes. The company is seeking a Payroll Tax professional with minimum 5 years of experience in federal and multistate payroll tax, in-depth knowledge of multistate payroll tax laws, and experience in Workday and Smart Compliance. The role involves staying in compliance with Payroll Taxes, resolving payroll tax issues, and partnering with ADP to validate accuracy of periodic taxes. The company offers dynamic work, competitive compensation, benefits, and flexibility, and has earned numerous awards as a top employer.

Machine Operator ( 7:00am - 3:00pm) Temporary Role 4 month assignment

Company: Filtration Group Corp

Location: Des Plaines, IL

Posted Feb 01, 2025

We are seeking a skilled Machine Operator to operate various types of machinery used in the manufacturing process. High school diploma or equivalent.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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