Excellent Customer Service Skills Jobs in Chicago, IL

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Looking for Excellent Customer Service Skills jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Chicago, IL area.

Client Account Executive

Company: Morningstar

Location: Chicago, IL

Posted Feb 01, 2025

Morningstar is seeking a sales-minded individual to join their Client Account Executive team. The role involves enhancing the experience of Advisor Workstation clients, driving value, and expanding business opportunities. The successful candidate will be responsible for managing a portfolio of clients, identifying growth opportunities, and achieving sales and retention goals. The position requires at least 2 years of sales experience, strong organizational skills, and a consultative selling approach. Morningstar offers a competitive total cash compensation, comprehensive benefits, and a hybrid work environment.

Data Quality Analyst

Company: Press Ganey

Location: Chicago, IL

Posted Feb 02, 2025

PG Forsta is a leading experience measurement data analytics and insights provider, serving clients globally across various industries. The company emphasizes the importance of Human Experience and has a mission to empower organizations to deliver the best experiences. The Analytics Data Quality Analyst role is critical for maintaining data integrity, enforcing data quality standards, and ensuring compliance with regulatory requirements. The ideal candidate should have 5+ years of experience in data quality management, strong knowledge of healthcare data structures, and proficiency in SQL and data quality tools.

Senior Manager Category Management-Labs

Company: UL Solutions

Location: Chicago, IL

Posted Feb 01, 2025

This job description outlines a hybrid role for a VP Global Sourcing position, responsible for leading the development and execution of category plans for laboratories and equipment sourcing across the UL Solutions enterprise. The role involves creating sourcing strategies, managing global negotiations, driving key supplier relationships, and working cross-functionally with various stakeholders. The ideal candidate should have a Bachelor's degree in engineering, Business Supply Chain Management, or a related field, with 15+ years of experience in large-scale capital equipment procurement. The role offers a competitive salary range of $126,600 to $168,700, annual bonus compensation, and comprehensive benefits. UL Solutions is a global leader in applied safety science, providing testing, inspection, and certification services, software products, and advisory offerings to support customers' product innovation and business growth.

Senior Applied Machine Learning Scientist- AI Agents

Company: Grainger

Location: Chicago, IL

Posted Feb 02, 2025

Grainger, a leading industrial distributor, is seeking a Senior Applied ML Scientist to drive cutting-edge generative AI solutions. The role involves building and maintaining Agentic processes, working closely with other ML scientists, engineers, and product managers, and designing robust data pipelines. The company offers competitive compensation, comprehensive benefits, and a commitment to equal employment opportunity. The position is part of Grainger's Product Discovery team, which aims to enable customers to find what they need when they need it.

Data Visualization Designer

Company: Press Ganey

Location: Chicago, IL

Posted Feb 02, 2025

PG Forsta is a leading experience measurement data analytics and insights provider, serving clients globally across various industries. The company empowers organizations to deliver the best experiences by turning data into insights that drive innovation and action. Their mission is to put Human Experience at the heart of organizations. The Data Visualization Designer role involves designing and enforcing common standards for data infographics and visualizations, collaborating with analysts and data scientists, and maintaining a data visualization style guide. The ideal candidate should have a Bachelor's degree in Data Visualization, Graphic Design, Data Science, Journalism, or a related field, with at least 3+ years of experience in data visualization, information design, or data journalism. They should be proficient in data visualization tools such as Tableau, Power BI, and D3.js, and have excellent communication skills.

Technical Lead - Sr. Level

Company: Ccube

Location: Chicago, IL

Posted Feb 02, 2025

The job posting is for a Chicago-based Hybrid role requiring at least 12 years of experience. Mandatory skills include proficiency in Python and React, with a focus on Salesforce projects. The role also requires good communication skills and wealth management experience. Other skills include technical role experience, process development, IT design understanding, Agile development process expertise, and project management skills.

2025 Summer Intern: Data & Innovation Intern

Company: UL Solutions

Location: Chicago, IL

Posted Feb 01, 2025

UL Solutions is seeking a Data & Innovation Intern to join their team in Northbrook IL or Chicago IL. The intern will work with the Data & Innovation team to build a unified customer experience, implement digital strategies, and improve processes using machine learning and AI. The role involves collaborating on exciting projects with talented peers and top leaders, and requires strong problem-solving, analytical, and communication skills. The ideal candidate is a rising senior pursuing an undergraduate or master's degree in Engineering, Data Science, Business, or a related field, with experience in statistical languages, Python coding, and machine learning techniques.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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