Excellent Customer Service Skills Jobs in Chicago, IL

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Looking for Excellent Customer Service Skills jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Chicago, IL area.

Lead Data Science Analyst (Credit Risk - Home Loans Servicing)

Company: Discover

Location: Chicago, IL

Posted Jan 29, 2025

Discover is offering a job opportunity for a skilled professional in analytics, engineering, statistics, or a related field. The role involves working closely with management to execute analytical initiatives, solving business problems using techniques like segmentation optimization, advanced analytics, and machine learning. The successful candidate will be responsible for creating reports and dashboards, managing and escalating risks, and analyzing trends related to Discover Home Loan Acquisition activities. The position requires hands-on experience in mortgage servicing, leading the development and implementation of advanced analytics, and collaborating with cross-functional partners. The ideal candidate should have a Bachelor's degree in a relevant field and 4+ years of experience in credit risk, fraud risk, marketing analytics, optimization, operations analytics, data science, or a related field. The role is primarily performed indoors in an office setting, with the ability to operate office equipment and communicate effectively. Discover offers a competitive total compensation package, including a base pay range of $105,500 to $147,100, additional incentives, and a range of benefits. Discover is committed to a diverse and inclusive workplace and is an equal opportunity employer.

Operations Technology People Manager

Company: McDonald’s Global Technology

Location: Chicago, IL

Posted Jan 29, 2025

McDonald's is seeking a Service Delivery Manager to lead the Operations Technology People (OTP) Program, which supports the increasing technology footprint across nearly 14,000 McDonald's restaurants in the US. The role involves strategic leadership, program management, event management, communications, training, technology deployment, incident management, relationship management, budget management, project execution, and process improvement. The ideal candidate should have 10+ years of overall business experience, 5+ years of project management experience, exceptional communication skills, and proficiency in Microsoft Office Suite. The position offers health and welfare benefits, a 401k plan, educational assistance, flexible working arrangements, and time off policies.

Finance Intern

Company: Kalderos

Location: Chicago, IL

Posted Jan 29, 2025

Kalderos is seeking a Finance Intern to join their team in Chicago, IL for a paid internship from June 9th to August 8th, 2025. The intern will work 40 hours a week at $25 per hour, focusing on researching drug dispensing patterns and noncompliance trends. The ideal candidate should be a rising junior, senior, or recent graduate with a degree in finance, business, or a related field. They should have knowledge of the US healthcare system, experience with advanced Excel functions, and strong communication skills. The intern will collaborate with cross-functional teams, participate in brainstorming sessions, and present their project to the intern cohort and leaders. Kalderos offers opportunities for professional growth, learning new skills, and community volunteer events.

Senior Analyst

Company: Zeno Group

Location: Chicago, IL

Posted Jan 29, 2025

The Zeno Group is seeking a Senior Analyst to manage analytics strategy and performance reporting across digital paid media accounts. The role involves translating raw data into valuable business insights, working closely with PR and Digital teams, and leading client-specific projects. The ideal candidate should be data agnostic, willing to leverage information from various sources, and have experience in marketing analytics for paid media. Proficiency in web analytics packages, online ad serving systems, Tableau, Looker Data Studio, and Microsoft Excel is required. The candidate should be detail-oriented, have strong qualitative and quantitative skills, and be able to work independently and as part of a team.

Salesforce Developer (Remote)

Company: Inspira Financial

Location: Chicago, IL

Posted Jan 29, 2025

Inspira Financial is seeking talented Software Engineers to join their cross-functional DevOps-based Agile team. The ideal candidate will have expertise in both frontend and backend coding languages, development frameworks, and third-party libraries. They should possess strong programming skills, data and database skills, cloud skills, and experience with containers and Kubernetes. The role involves collaborating with users, engineers, designers, and product managers to foster ideation and deliver cutting-edge software solutions. The Software Engineer II will report to the Director of Software Engineering in the Technology Department. Inspira Financial offers competitive compensation and benefits, and has been recognized for its remarkable growth and outstanding workplace culture.

Sr. Manager, Global Capability Development

Company: Kraft Heinz

Location: Chicago, IL

Posted Jan 29, 2025

Kraft Heinz is offering a Senior Manager Global Capabilities position with a base salary range of $118,400 - $148,000. The role involves enhancing the company's future capabilities through global strategy development and implementation. Key responsibilities include championing a culture of continuous learning, identifying capability gaps, and collaborating with cross-functional teams. The ideal candidate should have strong relationship management, communication, analytical, and presentation skills. Kraft Heinz provides comprehensive benefits, including wellness programs, total rewards, and a flexible spectrum of programs to support diverse workforce needs.

Credit Analyst (Due Diligence Analyst)

Company: Rewards Network

Location: Chicago, IL

Posted Jan 29, 2025

Rewards Network, a company celebrating 40 years in business, offers financial marketing services and dining rewards programs to increase restaurant revenue, traffic, and customer engagement. They leverage advanced technology and data analytics for their unique card-linked offers. The company culture is collaborative, diverse, and passionate, with a focus on problem-solving and career growth. The Due Diligence Analyst Underwriter role involves risk assessment, underwriting of financial services products, and collaboration with sales teams. The position requires strong analytical skills, proficiency in MS Excel, and excellent communication skills. The company offers a comprehensive benefits package, including a competitive salary, paid time off, dining reimbursement, 401k plan, health insurance, and more. The expected pay range is $60,000-$75,000 USD.

Associate Editor, Midwest, Eater

Company: Vox Media

Location: Chicago, IL

Posted Jan 29, 2025

Eater is seeking an experienced reporter and editor to cover the Midwest region, including Chicago, Twin Cities, and Detroit. The role involves contributing news stories, reports, and maps, assisting the regional editor, and setting the tone for the region's dining scene. The ideal candidate should have journalism experience, a sense of urgency for digital news, and a tastemaking sensibility. They should also be comfortable with SEO optimization, source tracking, and social media management. Bonus points for expertise in the Chicago area, freelancer management, and long-form feature writing.

Operations Technology People Manager Manager

Company: McDonald’s Global Technology

Location: Chicago, IL

Posted Jan 29, 2025

McDonald's is seeking a Service Delivery Manager to lead the Operations Technology People (OTP) Program, which supports the increasing technology footprint across nearly 14,000 McDonald's restaurants in the US. The role involves strategic leadership, program management, event management, communications, training, technology deployment, incident management, relationship management, budget management, project execution, and process improvement. The ideal candidate should have 10+ years of overall business experience, 5+ years of project management experience, exceptional communication skills, and proficiency in Microsoft Office Suite. The position offers health and welfare benefits, a 401k plan, educational assistance, flexible working arrangements, and time off policies.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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