Excellent Customer Service Skills Jobs in Chicago, IL

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Looking for Excellent Customer Service Skills jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Chicago, IL area.

Data Scientist

Company: Morningstar

Location: Chicago, IL

Posted Jan 28, 2025

Morningstar is seeking a Data Scientist with expertise in AI, NLP, and machine learning algorithms to join their Research group in Chicago. The role involves automating data collection processes, collaborating with stakeholders, and implementing MLAI solutions. The ideal candidate should have a PhD in a relevant field or 2+ years of industrial experience in data science with NLP tasks. Familiarity with financial data, DevOps tools, and the Amazon AWS ecosystem is preferred. Morningstar offers competitive compensation, benefits, and a hybrid work environment.

Senior HR Generalist

Company: Invenergy

Location: Chicago, IL

Posted Jan 28, 2025

Invenergy is seeking a Senior HR Generalist for their Canadian operations. The role involves supporting employees in all HR areas, including policy development, performance management, and compliance with Canadian employment laws. The ideal candidate will have a Bachelor's degree in HR or a related field, at least 5 years of progressive HR experience, and strong knowledge of Canadian employment laws. The position offers a base salary range of $92,000 to $115,000 USD annually, with potential for bonuses. Invenergy is an equal opportunity employer.

Call Center Supervisor, Customer Service (Hybrid)

Company: Enova

Location: Chicago, IL

Posted Jan 28, 2025

Enova International is seeking a Call Center Supervisor with 3 years of leadership experience in a related capacity, preferably within the financial industry. The role involves overseeing a team of representatives, teaching, training, and mentoring them to ensure a quality customer experience. The successful candidate will manage metrics, review quality assurance reports, conduct meetings, and assist with new hire interviews and onboarding. The position offers a competitive salary range and comprehensive benefits, including health, dental, vision insurance, 401k matching, PTO, paid holidays, sabbatical program, and more. Enova is a values-driven organization committed to making accessible credit for millions through its AI and machine learning-powered Colossus platform.

Senior Product Communications Program Manager

Company: CDW

Location: Chicago, IL

Posted Jan 28, 2025

CDW, a leading technology solutions provider, is seeking a Senior Product Communications Program Manager. The role involves translating complex technical updates into understandable language for the sales team, creating sales enablement materials, collaborating with the product team, and gathering feedback for continuous improvement. The ideal candidate should have a degree in Marketing Communications, Business, or a related field, with 5-9 years of experience in technical writing, marketing communications, or sales enablement. Excellent communication skills, creative execution abilities, strong project management skills, and a collaborative mindset are required. CDW offers a dynamic work environment with opportunities for career growth and learning.

Reporting Analyst

Company: Alliant Credit Union

Location: Chicago, IL

Posted Jan 29, 2025

This role involves optimizing operational processes, providing valuable report insights, and leveraging data analysis to identify areas for improvement. The individual will develop and maintain operational reports, collaborate with other departments, and ensure data integrity. The position requires a Bachelor's degree in Finance, Economics, Mathematics, Business, or a related field, and at least 3 years of experience in data analytics, finance, or a related field. The compensation range is $61,700 to $94,750 annually, with additional benefits including health care, vision, dental, 401k with employer match, work from home options, paid parental leave, employee discount programs, time off, 11 paid holidays, and education reimbursement. The role also involves adhering to and ensuring compliance with the Bank Secrecy Act and maintaining integrity and ethics in all actions and conversations regarding credit union members and their accounts.

Lead Cybersecurity Engineer

Company: Beyond Finance

Location: Chicago, IL

Posted Jan 28, 2025

Beyond Finance is seeking an experienced Cybersecurity Engineer to design and enforce security policies, protect the organization's computing infrastructure, and ensure network and data security. The ideal candidate will have a degree in Computer Science, professional information security certification, strong analytical skills, and leadership abilities. Beyond Finance offers a collaborative work environment, competitive benefits, and opportunities for career development.

Honeywell Brand Manager

Company: CDW

Location: Chicago, IL

Posted Jan 28, 2025

CDW, a Fortune 200 leader, offers a Brand Manager position with significant responsibilities. The role involves driving revenue, profitability, and awareness for a partner's product line, engaging with senior management, and fostering relationships with key decision-makers. The Brand Manager is expected to be a subject matter expert, analyze industry information, and develop strategies to increase sales. They will also educate presales and product specialists, manage profitability, and provide comprehensive reporting on brand and category performance. The position requires excellent communication skills, proficiency in Microsoft Office, and financial acumen. CDW is a leading technology solutions provider with a culture that values diversity and positive, success-driven attitudes.

Product Manager (General Consideration) (Remote)

Company: Inspira Financial

Location: Chicago, IL

Posted Jan 28, 2025

Inspira Financial is seeking a Product Manager to join their innovative build team, designing a state-of-the-art greenfield platform for Health & Benefits customers. The role involves contributing to product strategy and delivery, managing a team of engineers, and defining a product roadmap. The ideal candidate should have a Bachelor's degree in business, marketing, computer science, or a related field, with 3+ years of experience in product management. They should possess strong understanding of software development processes, Agile methodologies, and cross-functional collaboration skills. Familiarity with product management tools and analytical mindset are also required. A background in Healthcare, HealthTech, Finance, FinTech, or start-ups is preferred, along with knowledge of UX/UI principles and customer-centric design.

Sr .NET Developer (Perm - Hybrid at our Chicago HQ near O'Hare Airport)

Company: Alliant Credit Union

Location: Chicago, IL

Posted Jan 29, 2025

This role involves designing, developing, and implementing platform solutions in an agile team, utilizing full stack development tools and technologies such as .NET, Web, and MuleSoft. The role requires a Bachelor's degree in Computer Science or related field and at least 3 years of experience in .NET APIs and Microservices application development. The position offers a competitive salary range, benefits including health care, 401k, and work from home options. The role also emphasizes adherence to Bank Secrecy Act policies and maintaining integrity and ethics in all actions.

Revenue Integrity Analyst

Company: Keystone Advisors LLC

Location: Chicago, IL

Posted Jan 28, 2025

Keystone Advisors is seeking a Revenue Integrity Analyst to support a healthcare client in Chicago, IL. The role involves managing large data-driven projects across the Cook County Health Physician Revenue Services and Hospitals System. The analyst will ensure the charge description master file adheres to system policy, reflects clinical practice, and aligns with reporting requirements. Key responsibilities include managing Siemens and Cerner Patient Accounting tables, creating utilization management reports, automating manual processes, analyzing Revenue Cycle data, and responding to enhancement requests. Preferred qualifications include a Bachelor's degree in Business, Finance, Health Administration, or related field, 3+ years of Revenue Cycle experience, proficiency in Excel, Access, SQL, and Visual Basic, and strong analytical and communication skills.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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