Excellent Customer Service Skills Jobs in Chicago, IL

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Looking for Excellent Customer Service Skills jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Chicago, IL area.

Application Architect

Company: Reply

Location: Chicago, IL

Posted Jan 26, 2025

Valorem Reply, an award-winning digital transformation firm, is seeking an Application Architect with extensive experience in designing service-oriented architectures, cloud providers like Azure, and database systems. The role involves leading and managing enterprise and midmarket projects, designing solution architecture, and ensuring all team members follow established processes. The company offers a fun and engaging work environment with opportunities for learning new skills and technologies. The base compensation range is between $130,000 and $180,000 plus benefits.

Application Engineer (AbInitio)

Company: Discover

Location: Chicago, IL

Posted Jan 26, 2025

Discover is offering a job opportunity for an Engineer to join the Business Technology Finance Corporate Services Team. The role involves providing technical design and development leadership for applications that build ETL pipelines for transforming, aggregating, and loading financial data into warehouses for downstream reporting. The successful candidate will be involved in developing AbInitio ETL ExtractTransformLead applications, developing and maintaining data-driven solutions, and ensuring proper data governance policies are followed. The role requires excellent communication skills, the ability to understand business vision and translate it into technical artifacts, and oversight on design and implementation of products. The ideal candidate will have a Bachelor's degree in Computer Science, Engineering, Informatics, Information Security, Information Technology, or a related field, and 3+ years of Information Technology Software Engineering or related experience. Knowledge of Amazon Web Services, Data Warehouse technology, and query languages for relational databases is a plus. Discover offers a competitive total compensation package, including benefits such as Paid Parental Leave, Paid Time Off, 401k Plan, Medical Dental Vision and Health Savings Account, STD Life LTD and AD&D, Recognition Program, Education Assistance, Commuter Benefits, Family Support Programs, and Employee Stock Purchase Plan.

Technical Program Manager

Company: Reply

Location: Chicago, IL

Posted Jan 26, 2025

Valorem Reply is a renowned digital transformation firm specializing in data-driven enterprise IT modernization, customer experience, product transformation, and digital workplace solutions. They leverage Microsoft technologies for hyperscale and agile delivery of unique digital business services, strategic business models, and design-led user experiences. As a technical program manager, you would be a strategic consultant, leading long-term programs with multiple work lanes to deliver on business outcomes. The role requires a Bachelor's degree in a relevant field, 5 years of technical project management experience, 2 years of program management experience, 3 years in the professional services industry, and 3 years of engineering experience using modern technologies within the Microsoft ecosystem. The base compensation range is between $130,000 and $160,000 plus benefits. Reply is an equal opportunity employer committed to providing equal opportunity regardless of various factors.

Compliance Lead (Hybrid)

Company: Enova

Location: Chicago, IL

Posted Jan 26, 2025

Enova International is seeking a Compliance Lead with at least 5 years of experience in technology compliance or analytics. The role involves enhancing and overseeing internal control frameworks, advising business teams on control design, and leading training initiatives. The ideal candidate should have knowledge of US consumer financial regulations, strong analytical skills, and excellent communication abilities. Enova offers a competitive salary range of $80000 to $110000, along with comprehensive benefits including health, dental, and vision insurance, 401k matching, PTO, paid holidays, sabbatical program, and more. Enova is a values-driven organization committed to making accessible credit for millions and fostering an inclusive culture.

Regional Marketer, Migraine (Midwest Region)

Company: Axsome Therapeutics, Inc.

Location: Chicago, IL

Posted Jan 26, 2025

Axsome Therapeutics Inc is hiring a Regional Marketer for the Midwest Region. The role involves KOL engagement, brand strategy support, and speaker bureau management. The ideal candidate should have a Bachelor's degree, 8+ years of pharmaceutical industry experience, and expertise in thought leader engagement, ad boards, and speakers bureau. The position requires 50-75% travel and offers a competitive salary package.

Application Engineer(Splunk/Machine Learning)

Company: Discover

Location: Chicago, IL

Posted Jan 26, 2025

Discover offers a bright future with meaningful work from day one. The company values individuality and encourages growth. The role involves overseeing product design and implementation, analyzing and deploying new features, mentoring junior engineers, and contributing to technology communities. The position requires a Bachelor's degree in a relevant field, 3+ years of experience, and a technical proficiency rating of Competent on the Dreyfus Engineering scale. The base pay ranges from $89,000 to $150,200, with additional incentives. Discover is committed to diversity and inclusion, and offers a range of benefits.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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