Excellent Customer Service Skills Jobs in Chicago, IL

77,360 open positions · Updated daily

Looking for Excellent Customer Service Skills jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Chicago, IL area.

Market Data Analyst

Company: S4 Market Data

Location: Chicago, IL

Posted Jan 25, 2025

The Market Data Analyst at S4 Market Data will oversee client projects and ensure service delivery. The role involves managing market data service inquiries, projects, and a market data administrator. The ideal candidate should have market data vendor management and administrative experience, including sourcing and negotiating contracts, managing procurements, and interacting with internal business units and stakeholders. The position requires a Bachelor's degree in MIS, Business, or a related field, and 3-5 years of relevant experience in financial services or market data. Knowledge of FITS and MDSL inventory systems is preferred.

Program Manager

Company: Supernova Technology

Location: Chicago, IL

Posted Jan 25, 2025

Supernova Technology, founded in 2014, offers a cloud-based, customizable software solution for securities-based lending. The company partners with major financial institutions to democratize access to securities-based lending. The Program Management Team plays a crucial role in the company's success, managing client onboarding and project implementation. The ideal candidate for the Program Manager position should have a Bachelor's degree, extensive project management experience, and a background in financial services. Supernova fosters a culture of collaboration, continuous learning, and growth, offering a robust benefits package to support employee wellbeing.

Principal Business Data Steward (Marketing and Analytics Tag Governance and Monitoring)

Company: Discover

Location: Chicago, IL

Posted Jan 26, 2025

Discover is seeking a Business Data Steward to join their Data Governance product team. The role involves understanding web analytics and third-party tags data needs, establishing and enforcing data quality and compliance standards, and partnering with various teams to ensure data collection and sharing comply with laws and regulations. The ideal candidate should have a Bachelor's degree in a relevant field, 8+ years of data management experience, and expertise in data management concepts. Bonus points for experience in information management, data analysis, privacy compliance, and data integration. The position offers a competitive salary and benefits package, and Discover is committed to a diverse and inclusive workplace.

Acquisitions Analyst

Company: Revantage, a Blackstone Portfolio Company

Location: Chicago, IL

Posted Jan 25, 2025

Reliant, a Blackstone Real Estate portfolio company, is seeking an Acquisitions Analyst to support the Investment Team. The role involves market analysis, financial modeling, lease analysis, property tours, and preparation of materials for investment opportunities. The ideal candidate should have 3 years of experience, a degree in finance or related field, and proficiency in Microsoft Office. The company values speed, efficiency, financial strength, market expertise, and a thoughtful approach to investing.

Senior Product Manager, McDelivery Logistics Integrations

Company: McDonald’s Global Technology

Location: Chicago, IL

Posted Jan 25, 2025

McDonald's is seeking a Senior Product Manager for McDelivery Logistics Integrations. The role involves overseeing the creation and management of delivery APIs, developing a new logistics platform for all types of delivery partners, and working with cross-functional teams to define and implement a robust integrated delivery logistics strategy. The ideal candidate should have a Bachelor's degree in business, marketing, computer science, or equivalent, and 6+ years of experience in product management in a software development environment. The role offers a competitive salary range of $149,260 - $190,310 per year, along with benefits such as health and welfare, a 401k plan, educational assistance, flexible work arrangements, and more. McDonald's is an equal opportunity employer committed to diversity and inclusion.

Talent Management Manager

Company: Morningstar

Location: Chicago, IL

Posted Jan 25, 2025

Morningstar is seeking a Global Talent Planning Manager to design and deliver global talent and performance management processes. The role involves coordinating with regional teams, collaborating with stakeholders, and continuously improving talent management processes. The ideal candidate should have a bachelor's degree in management or a behavioral science, 5-7 years of talent management experience, and strong communication, facilitation, and project management skills. Morningstar offers comprehensive benefits including financial, physical, emotional, and social health programs, a hybrid work environment, and a competitive salary range of $94,280 - $169,720 annually.

Accounting Manager

Company: Discover

Location: Chicago, IL

Posted Jan 26, 2025

Discover offers a bright future with meaningful work from day one. The company values individuality and encourages growth. The role involves advising finance business partners on risk management, developing new controls, and resolving issues. The ideal candidate has a degree in Accounting, Finance, or related fields with 6+ years of experience. Bonus points for a Masters degree and 8+ years of experience. The position offers a competitive salary and benefits package.

Staff Technical Specialist - Time & Pay

Company: Kraft Heinz

Location: Chicago, IL

Posted Jan 25, 2025

Kraft Heinz is offering a Staff Technical Specialist position with a focus on developing and maintaining HR technology solutions. The role involves collaboration with cross-functional teams, continuous assessment and optimization of HR systems, and ensuring compliance with regulatory requirements. The company provides a comprehensive total rewards package, including wellness benefits, 401k matching, and industry-leading benefits. The ideal candidate should have experience with digital HR products, Agile development teams, and understanding of DevOps and CICD processes.

Investor Specialist (Remote)

Company: Inspira Financial

Location: Chicago, IL

Posted Jan 25, 2025

Inspira Financial is seeking an Investor Specialist to provide service and support to engaged individual clients and some institutional relationships. The role involves assisting with new business inquiries, account funding, investment transactions, account transfers, distributions, and online assistance. The candidate should have strong relationship and communication skills, excellent organizational skills, and technical acumen. Proficiency in Salesforce, Microsoft Outlook, Excel, and Word is required. The compensation package may include incentive and bonus opportunities, along with industry-leading benefits.

Quality Auditor - Pharmaceutical

Company: SQA Services, Inc.

Location: Chicago, IL

Posted Jan 26, 2025

SQA Services is seeking a Quality Auditor, specifically a GMP Auditor, for contract-based work. The role involves performing Quality System and GMP compliance audits of suppliers in the pharmaceutical or cosmetics manufacturing industries. The auditor must be familiar with GMP regulations such as FDA cGMPs, ICH, IPEC, and others. Strong English communication skills are required, and the auditor will work directly with SQA Services headquarters in Los Angeles, USA. Travel to various supplier locations is necessary, with all expenses covered by SQA Services.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

Related Pages