Excellent Customer Service Skills Jobs in Chicago, IL

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Looking for Excellent Customer Service Skills jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Chicago, IL area.

Principal Data Analyst

Company: Discover

Location: Riverwoods, IL

Posted Jan 25, 2025

Director of Paid Social

Company: Accelerated Digital Media

Location: Chicago, IL

Posted Jan 25, 2025

Accelerated Digital Media, a self-funded, employee-owned digital marketing agency, is seeking a Director of Paid Social. The role involves strategic leadership, team management, client collaboration, campaign strategy and planning, performance analysis, and department planning. The ideal candidate will have a Bachelor's degree in Marketing, Advertising, Business, or a related field, extensive experience in paid social media advertising, strong leadership skills, and proficiency in data analysis tools. The company offers competitive compensation, opportunities for professional development, and a supportive culture.

Principal Compliance Tester

Company: Discover

Location: Chicago, IL

Posted Jan 25, 2025

Discover is offering a job opportunity for a Compliance Officer with a base pay ranging from $91,000 to $153,400. The role involves verifying compliance with regulations, managing the compliance department, and executing control testing. The company values diversity and inclusion, and offers a competitive total compensation package including benefits like paid parental leave, 401k plan, and education assistance. The job requires a Bachelor's degree in Business Administration, Finance, Law, or related field, and 6+ years of experience in Compliance, Financial Services, Risk, or BSAAML.

Branch Office Administrator

Company: Edward Jones

Location: Mattoon, IL

Posted Jan 25, 2025

Pharmacy Technician, Compounding - Buffalo Grove, IL

Company: Ro

Location: Chicago, IL

Posted Jan 25, 2025

Ro is a patient-centric healthcare company offering telehealth, labs, and pharmacy services. They aim to put patients in control, providing effective, convenient, and transparent care. Ro has been recognized as a top workplace and is expanding its compounding department with a Pharmacy Technician Compounding role. The role involves compounding prescription medications, working with a pharmacist, and ensuring a compliant, organized environment. Ro values diversity and offers comprehensive benefits.

(USA) Personal Shopper - Sam's

Company: Walmart

Location: Rockford, IL

Posted Jan 25, 2025

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service roles at different seniority levels?
Entry‑level Customer Support Specialists earn $35,000–$48,000 annually, mid‑level agents earn $48,000–$66,000, and senior Customer Success Managers or Technical Support Leaders earn $66,000–$95,000, adjusted for cost‑of‑living and industry (e.g., fintech, SaaS).
Which skills and certifications are most valuable for these roles?
Hands‑on experience with Zendesk, Freshdesk, or Salesforce Service Cloud; proficiency in Jira Service Management; strong scripting in Python or JavaScript for automating ticket workflows; certifications such as HDI Customer Service Representative, Zendesk Support Administrator, or ITIL Foundation are highly regarded.
Are Excellent Customer Service positions available for remote work?
Yes—over 70% of listings permit fully remote, 20% offer hybrid schedules, and 10% require occasional on‑site presence for team collaboration or advanced technical support.
What career progression paths exist within this field?
Typical progression starts with Customer Support Agent → Senior Agent → Team Lead → Customer Success Manager → Director of Customer Experience. Each step adds responsibilities in coaching, analytics, strategy, and cross‑departmental collaboration.
What are the current industry trends shaping Excellent Customer Service roles?
Omnichannel support, AI‑powered chatbots, self‑service portals, and data‑driven CSAT/NPS analytics are accelerating. Companies invest in Genesys Cloud, NICE CXone, and AI‑assisted ticket routing to reduce response times and elevate customer satisfaction.

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