Excellent Customer Service Skills Jobs in Chicago, IL

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Looking for Excellent Customer Service Skills jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Chicago, IL area.

ServiceNow Database Administrator

Company: Leidos

Location: O'Fallon, IL

Posted Jan 24, 2025

The Digital Modernization Sector is offering a ServiceNow Database Administrator position for the Global Solutions Management - Operations II (GSM-O II) contract at DISA. The role involves managing and maintaining the Defense Information System Network (DISN) within the DOD Information Network (DODIN), supporting DISA's mission and transformation through innovation. The candidate must be a US citizen with a Secret clearance and Security+ certification, and be able to commute to Fort Meade, Scott AFB, Hill AFB, or San Antonio TX. Key responsibilities include designing schema, optimizing queries, securing user access, and ensuring compliance with vendor agreements. The ideal candidate should have 3+ years of Oracle and AWS database experience, 2+ years of ServiceNow support, and strong communication skills.

Maintenance Utility Technician - Entry Level

Company: Kohl's

Location: Ottawa, IL

Posted Jan 24, 2025

The job posting is for a Utility Technician role at Kohl's, working Monday through Friday from 4p to 2a. The role involves maintaining and repairing equipment and machinery, monitoring and stocking as needed, completing daily cleaning checklists, performing diagnostics, troubleshooting, and operating power equipment. Additional responsibilities include assisting with repairs, preventative maintenance, and minor projects, as well as handling tasks like painting, changing light bulbs, and removing trash. The required skills include basic mechanical aptitude. Kohl's offers a range of benefits including work-life balance, health & wellness programs, savings & retirement benefits, insurance programs, and assistance for life events. The pay range is $18.05 - $23.45.

Store Associate

Company: CVS Health

Location: South Elgin, IL

Posted Jan 24, 2025

Sodexo Intern

Company: Sodexo

Location: Deerfield, IL

Posted Jan 24, 2025

Sodexo is offering a paid internship in Healthcare Technology Management at Endeavor Health- Highland Park Hospital, IL. The 10-week program provides practical work experience, mentorship, and professional development opportunities. Interns will learn to maintain medical equipment, create a positive patient atmosphere, and gain insights into the healthcare industry. Sodexo values diversity and inclusion, offering comprehensive benefits and potential full-time opportunities post-graduation. Eligibility requires current enrollment in junior or senior year of a related college program.

Apprentice Technician

Company: CarMax

Location: Oakbrook, IL

Posted Jan 24, 2025

EHS Manager

Company: Eaton

Location: Glendale Heights, IL

Posted Jan 24, 2025

MEAT/CLERK

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

Shift Supervisor Trainee

Company: CVS Health

Location: Chicago, IL

Posted Jan 24, 2025

Shipping Handler - 2nd Shift

Company: CVS Health

Location: Mount Prospect, IL

Posted Jan 24, 2025

CVS Health is seeking a Distribution/Dispensing Clerk for their Pharmacy Dispensing Facility. The role involves maximizing efficiency in packing areas to ensure accurate shipping of patient orders. Responsibilities include assisting pharmacists in Quality Control, assembling and packaging customer orders, preparing medication orders for shipment, and stocking supplies. The position offers career growth opportunities, with potential promotion to Certified Pharmacy Technician. The pay range is $16.00 - $28.84, and benefits include medical, dental, vision, 401(k), life insurance, disability benefits, well-being programs, education assistance, and more.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service roles at different seniority levels?
Entry‑level Customer Support Specialists earn $35,000–$48,000 annually, mid‑level agents earn $48,000–$66,000, and senior Customer Success Managers or Technical Support Leaders earn $66,000–$95,000, adjusted for cost‑of‑living and industry (e.g., fintech, SaaS).
Which skills and certifications are most valuable for these roles?
Hands‑on experience with Zendesk, Freshdesk, or Salesforce Service Cloud; proficiency in Jira Service Management; strong scripting in Python or JavaScript for automating ticket workflows; certifications such as HDI Customer Service Representative, Zendesk Support Administrator, or ITIL Foundation are highly regarded.
Are Excellent Customer Service positions available for remote work?
Yes—over 70% of listings permit fully remote, 20% offer hybrid schedules, and 10% require occasional on‑site presence for team collaboration or advanced technical support.
What career progression paths exist within this field?
Typical progression starts with Customer Support Agent → Senior Agent → Team Lead → Customer Success Manager → Director of Customer Experience. Each step adds responsibilities in coaching, analytics, strategy, and cross‑departmental collaboration.
What are the current industry trends shaping Excellent Customer Service roles?
Omnichannel support, AI‑powered chatbots, self‑service portals, and data‑driven CSAT/NPS analytics are accelerating. Companies invest in Genesys Cloud, NICE CXone, and AI‑assisted ticket routing to reduce response times and elevate customer satisfaction.

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