Excellent Customer Service Skills Jobs in Chicago, IL

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Looking for Excellent Customer Service Skills jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Chicago, IL area.

Lead Cook

Company: Aramark

Location: Bradley, IL

Posted Jan 24, 2025

The Lead Cook is responsible for overseeing food preparation, supervising staff, and ensuring adherence to food safety and sanitation procedures. They schedule tasks, train employees, and maintain a positive attitude towards guests and colleagues. Previous supervisory experience, cooking experience, and food safety certification are required. The role involves physical demands and may require uniforms or PPE.

Anti-Money Laundering Escalation Associate

Company: JPMorgan Chase

Location: Chicago, IL

Posted Jan 24, 2025

The Anti-Money Laundering Escalation Associate role at JPMorgan Chase involves reviewing and investigating potential AML, PEP, and negative media cases. The role supports the Commercial and Investment Bank's Wholesale KYC Operations, collaborating with various teams to mitigate risk. Required qualifications include a Bachelor's degree, 3+ years of AML/negative media experience, and understanding of AML red flags. Proficiency in JPMC bank systems and strong communication skills are also needed. The role offers a competitive total rewards package and a diverse, inclusive work environment.

Manager, Recruiting Services & Operations

Company: Meta

Location: Chicago, IL

Posted Jan 24, 2025

Meta's Recruiting Operations team is responsible for the health, effectiveness, and velocity of mid-funnel processes, including interviewer training, assessment operations, and candidate experience. The Manager of Recruiting Services & Operations will lead the team, evolve interviewing strategies, champion efficiencies, advise on potential obstacles, and build partnerships with Recruiting Leadership. The role requires strategic thinking, data analysis, and experience in recruiting operations, with a focus on mid-funnel operations. Meta offers competitive compensation and benefits, and is committed to equal employment opportunities.

Merrill Financial Solutions Advisor - Chicago Metro Market

Company: Merrill

Location: Chicago, IL

Posted Jan 24, 2025

Merrill Wealth Management, a leading global provider of wealth management and investment services, is seeking a Financial Advisor. The role involves working with high-net-worth clients, identifying their needs, developing relationships, and preparing investment recommendations. Key responsibilities include leveraging technology for business growth, profiling clients for investment strategies, and building a sustainable book of business. The position requires SAFE Act registration. The successful candidate will receive training, mentorship, and opportunities for professional growth within Merrill Wealth Management. Required qualifications include Series 7 & 66 licenses, two years of financial service industry experience, and strong relationship-building skills.

Retail Store Manager - $5K and Relocation Available

Company: Spectrum

Location: O'Fallon, IL

Posted Jan 24, 2025

Spectrum is seeking a Retail Store Manager with 3-5 years of sales and customer service experience. The role involves inspiring a team, coaching sales reps, and ensuring store success. Benefits include dynamic growth, competitive pay, supportive teams, and total rewards. The position offers a base pay between $47,800.00 and $79,100.00, with a commission earnings target of $11,000.

J.P. Morgan Wealth Management - Investment Professional

Company: JPMorgan Chase

Location: Chicago, IL

Posted Jan 24, 2025

J.P. Morgan Wealth Management is seeking an Unlicensed Investment Professional to assist clients with brokerage accounts, focusing on delivering exceptional customer service. The role involves discussing Individual Retirement Accounts, managing multiple priorities in a fast-paced environment, and fostering strong partnerships. Required qualifications include FINRA SIE, Series 7 and 63, a strong compliance record, and ability to work onsite during training and licensing. Preferred qualifications include a Bachelor's degree, 2 years of relevant experience, and excellent communication skills.

Director of Event Sales - Morton Arboretum

Company: Aramark

Location: Downer's Grove, IL

Posted Jan 24, 2025

Tax Senior

Company: Deloitte

Location: Chicago, IL

Posted Jan 24, 2025

Social Worker

Company: DaVita

Location: Charleston, IL

Posted Jan 24, 2025

DaVita is seeking a Social Worker for a position in Charleston, Illinois. The role involves supporting patients with End Stage Renal Disease, helping them understand their rights and responsibilities, and managing physical, mental, emotional, and financial demands. The company values work-life balance, offers competitive benefits, and promotes a positive team environment. Requirements include a Master's Degree in Social Work, clinical license, and proficiency in social worker duties.

Specialist, Development Program Manager (Hybrid)

Company: RTX

Location: Rockford, IL

Posted Jan 24, 2025

Collins Aerospace is seeking a Development Program Manager for their Ground Support Equipment organization in Rockford, IL. The role involves leading and managing multi-functional, multi-site engineering teams, overseeing program lifecycle, ensuring adherence to plans, schedules, and budgets, and directing all program phases from inception to completion. The position offers opportunities to sharpen project management skills, deepen understanding of complex program navigation, and expand expertise in legal compliance, proposal preparation, and financial negotiations. Qualifications include a university degree or advanced degree with relevant experience, or equivalent experience in absence of a degree. The role offers competitive benefits including medical, dental, vision insurance, generous 401(k) plan, tuition reimbursement, and more.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service roles at different seniority levels?
Entry‑level Customer Support Specialists earn $35,000–$48,000 annually, mid‑level agents earn $48,000–$66,000, and senior Customer Success Managers or Technical Support Leaders earn $66,000–$95,000, adjusted for cost‑of‑living and industry (e.g., fintech, SaaS).
Which skills and certifications are most valuable for these roles?
Hands‑on experience with Zendesk, Freshdesk, or Salesforce Service Cloud; proficiency in Jira Service Management; strong scripting in Python or JavaScript for automating ticket workflows; certifications such as HDI Customer Service Representative, Zendesk Support Administrator, or ITIL Foundation are highly regarded.
Are Excellent Customer Service positions available for remote work?
Yes—over 70% of listings permit fully remote, 20% offer hybrid schedules, and 10% require occasional on‑site presence for team collaboration or advanced technical support.
What career progression paths exist within this field?
Typical progression starts with Customer Support Agent → Senior Agent → Team Lead → Customer Success Manager → Director of Customer Experience. Each step adds responsibilities in coaching, analytics, strategy, and cross‑departmental collaboration.
What are the current industry trends shaping Excellent Customer Service roles?
Omnichannel support, AI‑powered chatbots, self‑service portals, and data‑driven CSAT/NPS analytics are accelerating. Companies invest in Genesys Cloud, NICE CXone, and AI‑assisted ticket routing to reduce response times and elevate customer satisfaction.

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